NVQ Norfolk

...the workplace and other skills associated with working in a garage. The qualification includes the following areas: Removing and replacing body panels...

...workplace and other skills associated with working in a garage. The qualification includes the following areas: Carrying out complete refinishing operations...

...repair and replace motorcycle tyres Carry out light vehicle front wheel alignment Inspect and replace light vehicle clutches Inspect and replace light...

...An NTS assessor will provide advice about generating, collecting presenting your evidence and candidates will also undertake IMI set online multiple-choice tests...

...Like all NVQs this qualification is competence based. This means that it is linked to the candidate’s ability to competently perform a range of tasks connected...

...and advice to customers Group 3: Customer services Give customers a positive impression of yourself and your organisation Group 4: Maintain the safety...

...activities Support individuals to take part in development activities Support individuals during therapy sessions Provide food and drink for individuals Additional units...

...of physical resources within the work area Receive, transmit, store and retrieve information Support the use of information technology Minimise and...

...(IT user) Word Processing Software (IT user) Make and receive telephone calls Use office equipment...

...(IT user) Spreadsheet software (IT user) Database software (IT user) Presentation software (IT user) Specialist or bespoke software (IT user)...

...Suitable for: Individuals whose role involves carrying out administrative duties with a considerable amount of responsibility and autonomy. Individuals...

...carrying out routine IT activities which require a high level of supervision. A candidate must complete a minimum total of 40 Unit Values (UVs)...

...Individuals whose role involves carrying out a broad range of IT activities requiring a limited amount of supervision and working with some autonomy...

...Suitable for: Individuals whose role involves carrying out IT duties with a considerable amount of responsibility and autonomy. Individuals whose...

...with the exception of units 8 and 11, where only ONE of these units can be claimed towards either of the full certificate or the full diploma...

...your own actions reduce risks to health and safety Group A (choose two units): Encourage innovation in your team Allocate and check work in your team Provide...

...select and keep colleagues Provide learning opportunity for colleagues Manage a budget Manage a project Monitor and solve customer service problems...

...candidate’s ability to competently perform a range of tasks connected with their work. With the correct training it is possible to move from one level...

...This qualification will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme...

...Suitable for: Those who work in a designated customer service department and/or have a particular customer service job title (such as customer service advisors)...