NVQ Norfolk

...This NVQ is a work-based qualification that assesses the skills and knowledge that people in your job need to perform their job role effectively...

...evidence of their work, which is usually presented in a portfolio (though your approved centre may use an alternative method). An NTS assessor will provide advice about generating...

...adjust and replace light vehicle braking systems and components Assess and secure the roadside situation Identify and agree customer vehicle needs In order to achieve an Apprenticeship...

...An NTS assessor will provide advice about generating, collecting presenting your evidence and candidates will also undertake IMI set online multiple-choice tests...

...customers a positive impression of yourself and your organisation Keep the workplace clean and hygienic Keep equipment in good working order This qualification...

...Problem Solving Level 1, Improving Own Learning and Performance Level 2 or Working With Others Level 2), plus two units from another NVQ or one unit from the following...

...and others Contribute to the effectiveness of teams Receive and pass on messages and information Monitor, handle and maintain materials and equipment Manage...

...with aggressive and abusive behaviour Organise the receipt and storage of goods Control and monitor access to premises and property Drive passenger carrying...

...Mandatory units (two units): Carry out your responsibilities at work Work within your business environment Group A (choose two units): Ensure your...

...(IT user) Spreadsheet software (IT user) Database software (IT user) Presentation software (IT user) Specialist or bespoke software (IT user)...

...reduce risks to Health and Safety (ENTO) Manage diary systems Organise business travel and accommodation Use IT systems (IT user) Use IT to exchange information...

...(UV = 10) Evaluate the impact of IT (UV = 5) Use IT systems (UV = 5) Use IT to exchange information (UV = 5) Sector specific unit (UV =...

...A candidate must complete a minimum total of 100 Unit Values (UVs) units. Mandatory unit : Make selective use of IT (UV = 25) Optional units...

...(UV = 30) Spreadsheet software (UV = 35) Database software (UV = 35) Website software (UV = 35) Presentation software (UV = 30) Specialist or bespoke software...

...9 – Computing fundamentals Unit 10 – Key applications Unit 11 – Living online There are no general rules for the combination of optional units...

...Individuals whose role involves carrying out a broad range of team leader activities, requiring a limited amount of supervision and working with some autonomy...

...with others to improve customer service In order to achieve an Advanced Apprenticeship, Key Skills (Communication Level 2 and Application of Level...

...and quality of work in your area of responsibility Provide learning opportunities for colleagues Manage finance for your area of responsibility Manage...

...This qualification will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme...

...customer service Promote continuous improvement in customer service Develop your own and other’s customer service skills Lead a team to improve customer service Gather...