NVQ Tourism Wallingford

...unit 667 Clean and protect floors (CSSNTO) unit 668 Clean carpets and soft furnishings (CSSNTO) unit 669 Provide a linen service unit 670 Carry out periodic...

...unit 657 Exchange foreign cash and traveller’s cheques unit 658 Prepare and print documents using a computer (CfA) unit 659 Record, store and supply information...

...service unit 211 Deliver customer service on your customers’ premises unit 212 Recognise diversity when delivering customer service optional units...

...unit 305 Deliver customer service using service partnerships unit 306 Organise the delivery of reliable customer service unit 307 Improve the customer...

...handling problems (choose at least 1) unit 309 Apply risk assessment to customer service unit 406 Handle referred customer complaints optional units...

...service unit 021 Maintain the reception service unit 022 Maintain the reservations and booking service optional units - section 2 (choose at least...

...Deal with routine waste unit 208 Clean washrooms and replenish supplies unit 210 Clean confined spaces unit 211 Clean food areas unit 212 Deep clean equipment...

...unit 666 Maintain housekeeping supplies unit 667 Clean and protect floors unit 668 Clean carpets and soft furnishings unit 669 Provide a linen service...