NVQ Tourism and Hospitality Wallingford

...Maintain the food service unit 011 Maintain the drinks service unit 017 Maintain the housekeeping service unit 020 Maintain the portering and concierge...

...section B housekeeping unit 537 Collect linen and makes beds unit 664 Clean and service a range of areas unit 665 Work using different chemicals and equipment...

...unit 538 Clean windows from the inside unit 601 Give customers a positive impression of yourself and your organisation unit 666 Maintain housekeeping supplies...

...unit 653 Deal with bookings unit 654 Prepare customer accounts and deal with departures optional units - section B (choose 2 from this section)...

...with customers face to face unit 209 Deal with customers by telephone optional units - delivery (choose at least 1) unit 210 Deliver reliable customer...

...delivery (choose at least 1) unit 211 Deliver customer service on your customers’ premises unit 212 Recognise diversity when delivering customer service...

...organise and control customer service operations unit 404 Evaluate the quality of customer service unit 405 Build and maintain effective customer service optional units...

...Work individually and develop yourself (QCA unit reference) optional units (choose 3) unit 205 Clean and maintain internal surfaces and areas unit...

...meat for basic dishes unit 623 Prepare poultry for basic dishes unit 624 Prepare game for basic dishes unit 625 Prepare offal for basic dishes unit... Learn about: Professional Cookery...

...630 Cook and finish basic poultry dishes unit 633 Cook and finish basic vegetable dishes unit 636 Prepare, cook and finish basic hot sauces unit 639 Prepare...

...and clear areas for counter / takeaway service unit 510 Provide a counter / takeaway service unit 606 Prepare and clear areas for table service unit...

...613 Prepare and serve cocktails unit 614 Prepare and serve wines unit 615 Prepare cellars and kegs unit 616 Clean drinks dispense lines unit 617 Prepare...

...and clear areas for counter / takeaway service unit 510 Provide a counter / takeaway service unit 606 Prepare and clear areas for table service unit...