NVQ West Sussex

...and wish to receive recognition for their Administration skills and experience. Qualification and Examination Information Designed for: Those involved...

...theme covers the customer service behaviours and processes that have the most impact on the way your customer sees you and you and your organisation...

...(at least one from each Theme). Outline Programme The course covers the following syllabus: MANDATORY UNITS THEME: CUSTOMER SERVICE FOUNDATIONS This theme...

...against nationally recognised criteria. At the end of each unit the learner is expected to pass a knowledge test under exam conditions. QCA Accredited...

...All candidates must complete the following four units: UNIT 101 (2R1) Deal with communications as part of the reception Function UNIT 22 (1GEN1)...

...Maintain the vending service UNIT 158 (HS18) Maintain the linen service UNIT 159 (HS19) (ICS Imported Unit) Monitor and solve customer service problems UNIT 160 (HS23)...

...UNIT 95 (2HK5) Clean carpets and soft furnishings (CSSNTO) UNIT 96 (2HK6) Provide a linen service UNIT 97 (2HK7) Carry out periodic room servicing...

...UNIT 89 (2GEN3) Maintain food safety when storing, preparing and cooking food ROUTE A – PROFESSIONAL COOKERY (PREPARATION AND COOKING) Candidates must...

...candidates must achieve a total of 14 units. MANDATORY UNITS – BOTH ROUTES All candidates must complete the following three units: UNIT 4508 Establish...

...problems UNIT 103 Identify and provide tourism related information and advice OPTIONAL ROUTE GROUP B: HOUSEKEEPING UNITS UNIT 91 Clean and service a range...