NVQ West Sussex

...To achieve the full certificate in Business and Administration you must complete 6 units including the 2 mandatory core units. At least 3 units must be chosen from Group...

...DELIVERY This theme covers customer service behaviours and processes that have most effect on the customer experience during Customer Service delivery...

...for decision making and supervising others Customer Service NVQ Level 3 Overview Level 3 Customer Service NVQ has been developed from the National Occupational...

...Provide a buffet/carvery service UNIT 18 (1FS3) Prepare and clear areas for counter/take-away service UNIT 19 (1FS4) Provide a counter/take-away service UNIT 23 (1GEN2)...

...Enter, retrieve and print data in a database (CfA) UNIT 103 (2R11) Identify and provide tourism related information and advice Qualification and Examination...

...against nationally recognised criteria. At the end of each unit the learner is expected to pass a knowledge test under exam conditions. QCA Accredited...

...Assessment time can vary depending on the learners previous experience and their job role Assessment method: Assessments are carried out in the workplace...

...Prepare, cook and finish basic rice dishes UNIT 71 (2FPC5) Prepare, cook and finish basic pasta dishes UNIT 72 (2FPC6) Prepare, cook and finish basic pulse...

...Complex Dishes UNIT 4520 Prepare Game for Complex Dishes UNIT 4521 Cook and Finish Complex Shellfish Dishes UNIT 4522 Cook and Finish Complex Game Dishes UNIT 4523 Prepare...

...UNIT 104 Deal with bookings UNIT 105 Deal with the arrival of customers UNIT 106 Prepare accounts and deal with departures UNIT 111 Resolve customer service...