NVQ 3 Customer Service Level 3 TTG

Course Team Leader: Parry-arch, Rachel

Course Level: Level 3

Course Type: Part Time

Curriculum Area Description: Business

How to Apply: Interview
Entry Requirements: There are no formal entry requirements but you need to be working in a customer service role within your organisation with responsibility for making changes to the service you offer customers.

Study Hours: 0
Nº of Weeks:0

Work Placement: No
Work Placement Attendence: Optional

Course Progression: You can progress on to a NVQ management 4 programme (if your job role allows this) or HNC Business

Careers Progression: To a position with more responsibility within your organisation .

Course Description:
The course aims to improve the service you offer to customers which will benefit you, your organisation and the customers themselves.

Description Breakdown:
To achieve the qualification you must complete 8 units, 2 mandatory
* Understand customer service to improve service delivery
* Know the rules to follow when developing customer service

plue 6 optional units based on the following themes
* Impression and Image
* Delivery
* Handling Problems
* Development and Improvement

Assessment Description: Continuous

Nº Places Available: 9999

Trips Residentials: Not applicable

Qualification: NVQ 3 Customer Service

Tuition Fees: 0
Material Fees: 0
Exams Fees: 0
Exam Registration: 0
Residential Fees: 0
Total Fees: 0

Additional Costs Total: 0