NVQ Level 2 in Customer Service

NVQ

In North Walsham

Price on request

Description

  • Type

    NVQ

  • Location

    North walsham

Important information

Government funding available

Facilities

Location

Start date

North Walsham (Norfolk)
See map
Grammar School Road, North Walsham,, NR28 9JL

Start date

On request

About this course

At least 3 GCSE passes at grade D or above, including either English Language or Maths
OR a merit or distinction in a BTEC Introductory Diploma (Level 1)

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Course programme

NVQ Level 2 in Customer Service NVQ Level 2 in Customer Service Where does the course lead?
Many jobs require the skills you learn on an NVQ in Customer Service:
· Work in customer services in a telephone or face-to-face role in a wide range of businesses
· Work in data preparation and input
or you could go on to further training or an apprenticeship
What will you do on the course?
The Customer Service NVQ Level 2 course develops the skills to:
· Give customers a positive impression of yourself and your organisation
· Develop customer relationships
· Deliver reliable customer service
· Resolve customer service problems
· Process customer service information
· Experience what it is like to work in the Customer Service sector through work placements such as contact centres, reception areas in a wide variety of businesses, retail and wholesale outlets and customer helplines
· You will also have the opportunity to work for qualifications in English or Maths (GCSE) or in Communications or Numeracy, and to develop IT, time management, and team work skills.
Assessment
A portfolio of evidence to show that you can perform a range of tasks competently.

NVQ Level 2 in Customer Service

Price on request