Objection Handling Skills - Virtual Training
Short course
Online
Description
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Type
Short course
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with you more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these answers will soon become second nature to the delegates ensuring that they do not slip up if confronted by a difficult objection again.
Facilities
Location
Start date
Start date
About this course
"To handle and overcome objections at all levels
How to maximise profit through negotiation
How to apply a close to a negotiating situation
Understand the importance of customer care in a sales environment
"
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Objection Handling
- Customer Care
- Customer Manager
- Negotiating
- Customer Care Skills
- Customer
- Emphasis
- Handling skills
- Situations
- Customer Types
- Customer Behavior
Course programme
09:30 - 10:00 Coffee & Course Objectives
09:30 - 10:00 Setting Out Our Objectives (Emphasis here is not just on getting a sale but also maximising profit.)
10:00 - 10:30 Objection Handling - The Basics (This module looks at the most common pitfalls in negotiating situations and how to overcome them. Pre-handling objections as the ideal solution)
10:30 - 11:00 The Price Objection (9 things the customer could mean when they raise the price objection. How to handle them effectively.)
11:00 - 11:15 Coffee break
11:15 - 12:00 Role Play (Here delegates work in pairs and look at real life scenarios. Objection handling put into practice.)
12:00 - 12:45 Test (A test to ensure all delegates have understood and remembered the concepts discussed in the course.)
12:45 - 13:30 Lunch
13:30 - 15:00 Types Of Closes (23 closes are analysed)
15:00 - 16:30 What Type of Closer Are You? (Personal test)
16:30 - 16:45 Summary & Action Plans Agreed
"Objection Handling Skills - Virtual Training