OCR Level 3 Customer Service

Course Team Leader: Parry-arch, Rachel

Course Level: Level 3

Course Type: Part Time

Curriculum Area Description: Business
Entry Requirements: The course is suitable for you if you can
Can influence what happens at work
Use the organisations rules and systems flexibly to deliver good service
Question the way things are done and suggest improvements
Have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for the customer
Be aware of commercial or other pressures facing the business/organisation.

Study Hours: 0
Nº of Weeks:0

Additional Enrolment Info: ou must be employed in a customer service role to do this qualification

Work Placement: No
Work Placement Attendence: Optional

Course Progression: You can progress on to a HNC/D in Business and Finance

Careers Progression: To a higher level position within your organisation

Course Description:
The course aims to improve the service you offer to customers which will benefit you, your organisation and the customers themselves.

Description Breakdown:
To achieve the qualification you must complete 8 units, 2 mandatory
* Understand customer service to improve service delivery
* Know the rules to follow when developing customer service

plue 6 optional units based on the following themes
* Impression and Image
* Delivery
* Handling Problems
* Development and Improvement

Assessment Description: Continuous

Nº Places Available: 9999

Qualification: NVQ 3 Customer Service

Tuition Fees: 0
Material Fees: 0
Exams Fees: 0
Exam Registration: 0
Residential Fees: 0
Total Fees: 0

Additional Costs Total: 0