Office Administration Skill Set

FOUNDATION AND ELECTIVE MODULES

We know that there’s no such thing as a ‘standard’ administrative role. Depending on the type of team you work within – HR, marketing, finance or events - you’ll be required to draw on specific and different administrative skills.
This skill set includes three foundation modules for administrative professionals and your choice of one elective that will enhance your skills as the relate to your area of expertise or particular job role.

FOUNDATION MODULES

This skill set includes three foundation modules:

1. Use communication to build relationships

• Communicate with clients and co-workers
• Address communication needs
• Facilitate meetings

2. Organise personal work priorities and development

• Organise and complete own work schedule
• Monitor own work performance
• Co-ordinate personal skill development and learning

3. Use multiple information systems

• Access a range of information systems
• Process customer information using multiple information systems
• Identify and rectify information system and processing errors

OPTIONAL MODULES

To customise your skill set to your specific needs, choose from one of the elective options below to ‘round out’ administrative talents. Once you’ve enrolled we’ll be in touch to confirm your elective selection and set you up.

1. Deliver training in your workplace

If your administrative role includes inducting and training others new procedures or key tasks this elective module will suit you.

2. Handling customer complaints

If you deal directly with customers on a day to day basis this module will help overcome complaints and disputes.

3. Plan and implement employee inductions

If you support the HR team and work with new starters to set them up for success, this module is for you.

4. Planning and delivering a conference

Work in the fast paced events industry or support the marketing team to roll out functions? This module offers the skills you need.

5. Time management

Are you expected to perform administrative tasks in addition to your core or specialist job role? This module includes effective, practical techniques to help manage your time and get it done.

6. Project Coordination

Developing a strong understanding of project management basics means you’ll be able to apply those principles to almost any work task – you’ll get more done, and get noticed for it.