Oxford Applied Training - Business Courses

...Great customer phone support has a positive impact on customer satisfaction and long-term customer retention. Customer service representatives who implement... Learn about: Customer Service...

...Customer Service Basics. That is why this course can be taught as an individual module or as part of a bundle. Providing good customer service is not... Learn about: Customer Service...

...For this course you will focus on the essential actions required to deliver great customer service in the field to ensure customers are happy and satisfied...

...However, if mismanaged or ignored, conflict can become bad for business. If you don’t adequately address and resolve conflict with customers... Learn about: Customer Service...

...As a leader focused on customer service, it is your role to determine how serving your customers supports the company’s overall direction and strategy... Learn about: Customer Service...

...will certainly make a significant difference. For this course you will review the set of leadership actions you can take to increase motivation and inspire your... Learn about: Team Training, Customer Service...

...Customer Service Management. That is why this course can be taught as an individual module or as part of a bundle. Feedback is essential to anyone’s success... Learn about: Customer Service...

...Leadership is one of the most important assets an organization can possess—and you, no matter what your leadership level may be, are a part of that asset... Learn about: Customer Service...

...negative press with others. Everything your representatives do that is customer facing makes a difference. Whether it’s a phone call, email... Learn about: Customer Service, Customer database, Customs office...

...to the following bundle: Customer Service Management. That is why this course can be taught as an individual module or as part of a bundle. Customer feedback... Learn about: Team Training...

...Help new hires be successful in the first few weeks of their new role. Ask for more information through Emagister's website! This individual module belongs... Learn about: Customer Service...

...really most important—your leadership. By completing this course, you will: Find out what is required to successfully manage a remote customer service team... Learn about: Team Training, Customer Service...

...belongs to the following bundle: Delegating Work. That is why this course can be taught as an individual module or as part of a bundle. While you can’t delegate everything...

...In addition, once you delegate effectively to others, you’ll find the process becomes more efficient, allowing you to delegate more quickly...

...you’ll find they work harder and produce higher quality results. People are motivated when they know they can make a difference. Which means when you can...

...This course presents an exercise you will use if you find delegated work not done or not accomplished at the desired level of performance. In these circumstances...

...Delegating Work. That is why this course can be taught as an individual module or as part of a bundle. When managers and leaders delegate...

...you will: Understand the challenges of presenting remotely and what’s required for success...

...This individual module belongs to the following bundle: Delivering Great Web Presentations. That is why this course can be taught as an individual module or as part of a bundle...

...any presentation you give. By completing this course, you will: Be able to deliver successful web-based presentations with the three essential communication techniques... Learn about: Communication Training...