PERFORMANCE MANAGEMENT - BEYOND THE BASICS

Taylor Mason Training

Course

Online

£ 350 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    1 Day

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

This intensive one-day workshop is designed to develop practical skills in managing staff beyond the basics. It creates an understanding of delegation, communication and assertiveness as a basis for lessons on giving feedback and performance counselling. There is also treatment, via short case studies, of a number of common difficult scenarios, and ends with an extremely useful section which deals with the development of delegates general management skills.

About this course

Managers and supervisors, present and aspiring, with an understanding of the basics of managing staff, who want to take their skills and knowledge to a higher level.


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Subjects

  • Performance Management
  • Benefits
  • Communication Skills
  • Communication Training
  • Assertiveness Training
  • Communication
  • Delegation
  • Delegation process
  • Skills Checklist
  • Five Levels of Delegation
  • Five Steps to Delegation

Course programme

MODULE 1: Course IntroductionTopics covered:
  • Knowledge Skills Checklist
MODULE 2: Delegation

Learning outcomes:

Be able to recognise what is meant by the 5 levels of delegation, benefits and barriers and delegating effectively.

Topics covered:
  • What is Delegation?
  • The Five Levels of Delegation
  • Five Steps to Delegation
  • When Delegation is not Possible
  • Delegation – Benefits and Barriers
  • Delegation Process
MODULE 3: Communication

Learning outcomes:

Recognise the benefits of good communication skills, understand the benefits and identify the barriers.

Topics covered:
  • What is Communication?
  • Benefits of Good Communication Skills
  • Why Communication Goes Wrong
  • Communication Methods
MODULE 4: Assertiveness, Aggressiveness and Passivity

Learning outcomes:

Recognise assertive, aggressive and passive behaviours and be able to use the 3 steps to assertive behaviour effectively.

Topics covered:
  • What is Assertiveness?
  • What is Aggressiveness?
  • What is Passivity?
  • Assertiveness – the 3 Steps
  • Assertiveness Practice
MODULE 5: Giving Feedback

Learning outcomes:

Be able to plan and evaluate feedback, using it as part of the performance management process.

Topics covered:
  • Feedback – the EEC Model
  • Receiving Feedback
  • Feedback Exercises
MODULE 6: Performance Counselling

Learning outcomes:

Recognise how Performance Counselling can be a useful tool to deal with employees who under-perform in the workplace.

Topics covered:
  • The Performance Counselling (P.C.) Meeting
  • Performance Counselling Meeting: Preparation
  • Conducting the Performance Counselling Meeting
  • Performance Counselling Meeting Process
  • Exercise: Friday The 13th!
  • Factors to Consider Before Implementing Disciplinary Procedure
MODULE 7: Dealing With Difficult Situations: Case Studies

Learning outcomes:

Use case studies to analyse difficult situations and learn how to manage them effectively.

Topics covered:
  • New Manager
  • Romance in the Office
  • Sloppy Work
  • Unacceptable Banter
  • Resistance to Change
  • Dealing with Body Odour
  • Clumsy Management
MODULE 8: Practical Ideas to Develop Your Management Skills

Learning outcomes:

Recognise where to go to research and plan for your continuing professional development.

Topics covered:
  • Developing your Knowledge / Experience
  • Developing your Skills / Competencies
  • Developing your Attitude
MODULE 9: Your Personal Action Plan

See related categories

PERFORMANCE MANAGEMENT - BEYOND THE BASICS

£ 350 VAT inc.

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