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Personal Development courses Exeter
- Short course
- Exeter
- 1 Day
...the different types of behaviour and the effect of your behaviour on others *Matching words with behaviour and positive use of body language...
- Short course
- Exeter
- 1 Day
...and foster a positive approach to solving problems in team members.*Define a problem by clarifying what they will achieve, what the current situation...
- Short course
- Exeter
- 1 Day
... excellent customer service.*Differentiate between good and outstanding customer service and understand how to use personal experience to deliver excellence.*Analyse who their customers are - internal, external and potential. Suitable for: The audience for this course is for anyone who has to...
- Short course
- Exeter
- 1 Day
...keeping the meeting flowing using facilitative skills, and bring the meeting to a successful close.*Use a 6 step model for effective team problem solving...
- Short course
- Exeter
- 1 Day
...Contents:* Self motivation* Organising and planning* Motivating others*Interpersonal skills*Delegating effectively*Setting objectives*Evaluation techniques*Budgets...
- Short course
- Exeter
- 1 Day
...and how to treat complaints as an opportunity to improve.*Use a systematic 6 step process to resolve complaints.*Understand Parent, Adult and Child behaviours...
- Short course
- Exeter
- 1 Day
... Service is*Looking at your Company's image*Positive Communication. Learning how to recognise the different types of customer*Dealing with difficult situations or awkward customers* Developing a personal Action Plan. Suitable for: Aimed at anyone who regularly has contact with the Company's customers...
- Short course
- Exeter
- 1 Day
...strategies for minimising unhelpful interruptions.*Set objectives to achieve own and team targets. *Create time plans that allow objectives to be...
- Short course
- Exeter
- 1 Day
...enabling them to recruit and retain staff. OBJECTIVE: By the end of the session, participants will be able to: -*Identify Knowledge, Skill and Attitude...
- Short course
- Exeter
- 1 Day
...and approach problem solving positively.*Choose options for improving performance of those people who exceed expectations, those people who meet expectations...
- Short course
- Exeter
- 1 Day
...To provide participants with sufficient knowledge and skills to be able to introduce or implement effective performance appraisal interviews...
- Short course
- Exeter
- 1 Day
...By the end of this course participants will be able to prepare, chair and manage successful meetings. Subjects covered include: Managing meetings for maximum...
- Short course
- Exeter
- 1 Day
...This course is suitable for team leaders, supervisors and managers. Leadership and Teamwork * Description: To enable participants to develop more effective interpersonal skills...
- Short course
- Exeter
- 1 Day
...interactions with others could be more rewarding and productive. Assertive Manager Certificate Description: To develop the skills of assertive communcation...
- Course
- Exeter
- Intermediate
...You can arrive from 9.00am to settle in for a 9.30 start. We finish at 12.30. The morning has a simple programme of body awareness (’bodyscan’)... Learn about: Mental Health, Stress and Anxiety, Mindfulness-Based Stress Reduction...
- Course
- Exeter
... personal and team performance Deal with poor performance quickly, effectively and ethically Improve their emotional intelligence and connection... Learn about: People Management, Emotional Intelligence, Quality Training...
- Course
- Exeter
... personal and team performance Deal with poor performance quickly, effectively and ethically Improve their emotional intelligence and connection... Learn about: Emotional Intelligence, Social Skills, Team Performance...
- Course
- Exeter
...Testing Introduction Software Development Life Cycle (SDLC) - Stages Various Methodologies in SLDC (Agile, waterfall etc) Functional Testing (Manual... Learn about: IT Development...
- Course
- Exeter
... basic behavioral styles and how to adapt to each. Capitalize on personal style for more effective communication. List tactics for dealing with difficult behaviors. Develop an action plan to improve supervision skills... Learn about: Communication Training...
- Course
- Exeter
... basic behavioral styles and how to adapt to each. Capitalize on personal style for more effective communication. List tactics for dealing with difficult behaviors. Develop an action plan to improve supervision skills... Learn about: Body Language, Effective Communication, Communication Training...