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Personal Development Courses London
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...the importance of customer care in relation to incoming calls How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods... Learn about: First Impressions, Correct Vocabulary, Handling Complaints...
- Short course
- Londonand5 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- November
...11:00 Who’s Being Difficult and Why? 11:00 - 11:15 Coffee 11:15 - 11:45 People Skills – KASH or CARD? 11:45 - 13:00 Social Styles and Behaviour 13:00... Learn about: Customer Behavior, Customer Types, Difficult People...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...Incoming Calls - Timetable 09:30 - 10:00 Coffee & Introduction. 10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover... Learn about: Customer satisfaction, Customer Retention, Customer Care...
- Course
- London
- 5 Days
...practice and communication skills. Learning Outcomes At the conclusion of the course delegates will be able to: - Fully conversant with the codes of practice...
- Short course
- London
...the range of leadership styles and their strengths and weaknesses; identifying and maximising your own preferred styles Building and Leading a Team Selecting and shaping teams...
- Course
- London
...or influencing where you are in a partnership, project group or other setting (such as campaigning or negotiating) where you need to persuade others. Course...
- Training
- Londonand7 other venues
- Nottingham, Bristol, Reading, Kenilworth, , Winchester
- 7 Days
...and managers who want to achieve outstanding results. Leadership Training for Managers benefits anyone who interacts with internal or external customers...
- Short course
- London
- 1 Day
...course description this one day workshop isdesigned especially for people who want to makemeetings moreproductive and highlymotivational.the course...
- Short course
- London
...accepting and sharing responsibility for achieving the task Managing the Team Communicating clearly; giving instructions; delegating effectively...
- Training
- London
...targeted at senior managers. It will be helpful, though not essential, to have attended either the Centre's Moving into management course or our Moving up in management course...
- Course
- Londonandanother venue.
- Edinburgh
- Advanced
- 2 Days
...to learn the more subtle and advanced techniques that are applied during effective negotiations. Overview Advanced Negotiation Skills Who Should Attend?...
- Short course
- London
- 1 Day
...course,participantswillbe able to: to understand what facilitation is to appreciate when to use it to becomeaware of what isrequired to makeit succeed...
- Short course
- London
...or remain firm when things are non-negotiable, ie saying no. Assertive Options How to make your assertions - those for everyday use and others when firmness is needed...
- Short course
- London
- 1 Day
...presentation skills and confidence in a safe, learning setting. You may be new to giving presentations, or you may be someone who currently gives presentations...
- Short course
- Londonandanother venue.
- Edinburgh
- 1 Day
...colleague, team member, specialist and so on. Assertiveness is at the heat of our relationships with ourselves and with others. It enables us to use behaviours...
- Short course
- London
- 1 Day
...at trainers who need to deal with difficult learning situations and would benefit from understanding the reasons why some learners are considered difficult...
- Short course
- London
...building rapport and trust; dealing with misunderstandings; effective questioning; active listening. Positive Messages: The importance of positive messages...
- Course
- London
...to set and agree measurable objectives and monitoring progress How to prepare for the appraisal review meeting How to handle potential problem areas... Learn about: Appraisal Skills, Skills and Training...
- Short course
- Londonandanother venue.
- Edinburgh
- 1 Day
...and who needs to improve their ability to design and run meetings and events that produce high quality outcomes Anyone who frequently chairs meetings...
- Short course
- London
- 1 Day
...the course looks at the difference between coaching and mentoring and helps participants to create and manage learning opportunities. there is an overlap...
- Short course
- London
...Personal Presentation and Impact How to overcome anxiety; handling nerves; building confidence levels; projecting enthusiasm and personal commitment...
- Course
- London
...To be successful, all Supervisors and first line Managers need to achieve results through their work teams, their colleagues - even their Managers... Learn about: Assertiveness Training...
- Short course
- London
...grammatical errors Address any specific questions you have regarding your application form Complete the review within 5-working days The finished article...