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Personal Development Courses London
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...the importance of customer care in relation to incoming calls How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods... Learn about: Call Centre, Handling Complaints, First Impressions...
- Short course
- Londonand5 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- November
...11:00 Who’s Being Difficult and Why? 11:00 - 11:15 Coffee 11:15 - 11:45 People Skills – KASH or CARD? 11:45 - 13:00 Social Styles and Behaviour 13:00... Learn about: Difficult Exercise, Customer Complain, Difficult People...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...Incoming Calls - Timetable 09:30 - 10:00 Coffee & Introduction. 10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover... Learn about: Customer satisfaction, Excellent Customer Care, Customer Care...
- Postgraduate
- London
- 2 Years
...and professional development, who have an interest in doctoral research and aspire to work in higher education, as well as for those who are motivated by intellectual interests...
- Course
- London
- 2 Days
...you will acquire leadership styles that will enable you to provide appropriate support at each stage of your team's development. This programme is...
- Course
- London
...Team Building has a fun element, but the main purpose is to cement the working relationships within a team to make it more effective in the business environment... Learn about: Team Building, Team Training...
- Course
- London
- 2 Days
...Are your relationships with friends, colleagues and family as good as they should be? This exciting workshop is designed for anyone who is interested...
- Postgraduate
- London
- 1 Year
...Applied linguistics has been taught at Birkbeck for over 30 years, making this one of the oldest departments in the world, by leading researchers in the field...
- Short course
- London
- 1 Day
...This programme is for you if your role involves telephone communication with customers, whether they are internal (colleagues and staff) or external...
- Course
- London
...This course has been designed to train supervisors or managers to impart telesales/telemarketing skills to new telesales staff or for refresher training for existing staff... Learn about: Skills and Training...
- Short course
- London
- 1 Day
...You will appreciate how using innovative and creative techniques will provide cost conscious and profit producing solutions, improve internal and external 'customer' delight...
- Postgraduate
- London
- 2 Years
...Applied linguistics has been taught at Birkbeck for over 30 years, making this one of the oldest departments in the world, by leading researchers in the field...
- Short course
- London
- 1 Day
...Develop effective questioning and listening skills -Understand the true nature of assertiveness as distinct from aggression or submission...
- Course
- London
...Call The Benefits of Having an Appointment Trial Closing on what you’ve said so far Closing on the Appointment Why Scripts are so Great Exercise...
- Short course
- London
- 1 Day
...training coaching skills will encourage development, motivation and growth. Delegates will be sent a short pre-reading document on coaching and they...
- Postgraduate
- London
- 1 Year
...between theory and practice and encourage you to carry out action research on your personal and professional experience. Established links with professional...
- Short course
- London
- 1 Day
...and those of your colleagues and, at the same time, create competitive advantage and enhance productivity. Course objectives: On completion of this programme...
- Course
- London
...maintain records How to work in co-operation with others...
- Short course
- London
- 1 Day
...You will appreciate how using innovative and creative techniques will provide cost conscious and profit producing solutions, improve internal and external 'customer' delight...
- Postgraduate
- London
- 2 Years
...between theory and practice and encourage you to carry out action research on your personal and professional experience. Established links with professional...
- Short course
- Londonandanother venue.
- Windsor
- 1 Day
...This may be brainstorming a new idea or discussing the latest employee appraisals. Course objectives: On completion of this programme you will be able...
- Course
- London
...some core skills for carrying out appraisal Examined difficulties and obstacles and identified ways of overcoming these Identified their own action...
- Training
- Londonandanother venue.
- Manchester
- 2 Days
...Individuals looking to learn and develop the skills to become an Executive or Life Coach. The course is designed for those who have already acquired...