Personal Development courses Northern Ireland

...Writing a Play will set out to do precisely that-prepare and devise a play for stage, relying on the democratic input of all class members involved to dream up a working title...

...Week One - Introduction to Voice Production Breathing Technique Resonance and Articulation Diction Exercises Week Two - Accent Awareness Slowing Down... Learn about: Basics of Voice Production, Accent awareness...

...Financial Details Contact Course Provider Attendance and Venue Information Start Details: Flexible Duration: 60 Hours Attendance: Part Time / Day or Evening...

...Award/certificate/Diploma in Team Leading The purpose of this programme is to provide potential or practising team leaders with the underpinning knowledge...

...Aimed at developing skills in applying make-up, personal style and presentation including: Make-up colours and application – recommended colours...

...and its benefits. ü The performance management process & cycle. ü Planning and preparing for the appraisal interview. ü How to structure an effective appraisal interview...

...National Open College Network How To Enrol Contact Course Provider Financial Details Contact Course Provider Attendance and Venue Information Start Details...

... Encourage innovation in your area of responsibility  Plan change  Develop productive working relationships with colleagues  Recruit, select and keep...

...care for vulnerable adults. The qualification is recognised by the Northern Ireland Social Care Council and the Regulation and Quality Improvement Authority... Learn about: Team Leadership, Quality Training, Managing Conflict...

...and the need to keep people informed. ü The range of internal and external contacts, the differences between people and how these affect relationship building...

...better communication How to Listen and Question to understand what others really mean How to approach giving Feedback or offering Criticism How to communicate...

...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 2 CONTACT CENTRE OPERATIONS These NVQs are designed to reflect the work of individuals who are working in occupations...

...planning, delivery and evaluation of successful presentations as well as the use of appropriate visual aids and presentation software SUCCESSFUL PRESENTATIONS... Learn about: Public Speaking, Presentation Skills, Executive Presentation...

...ü Personal skills and abilities for effective team leading. ü Using reflective learning skills to improve performance. ü Areas of strength and possible improvement...

...How to communicate effectively as a team - A set of non-verbal cues that will create more efficient team meetings - Specific brainstorming techniques...

...Suitable for: The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector...

...the range of symptoms and effects it can cause and the options available for its control, advise on and implement controls in the workplace to reduce stress... Learn about: Stress Management, Part Time...

...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression...

...the important activities they should focus on Plan and schedule to reduce 'Fire-Fighting' and stress Identify tools and techniques to make better use...

...Preparing to Teach in the Lifelong Learning Sector (6 credits)...