Communication Skills courses Northern Ireland

...Learn the very basics of Voice Production, with a view to learning and developing the skills required to improve the sound and delivery of the speaking voice... Learn about: Accent awareness, Basics of Voice Production...

...Suitable for: The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector...

...Suitable for: Anyone in a Customer Service role Anyone in a Customer Service role Miller Hospitality can offer more advanced courses in Customer Service...

...planning, delivery and evaluation of successful presentations as well as the use of appropriate visual aids and presentation software How long is this course... Learn about: Part Time, Presentation Skills, Public Speaking...

...The course comprises a combination of lectures and workshops. Objectives -. Create a logical, well-argued structure for any piece of communication...

...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 3 CONTACT CENTRE OPERATIONS This NVQ is designed to reflect the work of individuals who are working in occupations...

...ü Added Value and Competitive Advantage. ü Balance Between Customer Service and Organisational Goals. ü Personal Behaviour and the Behaviour of Customers...

...per week for 10 weeks Attendance Part-Time... Learn about: Presentation techniques, Business Presentation, Part Time...

...skills further and providing greater feedback. Suitable for: Anyone who as part of their role, needs to prepare and deliver presentations and who...

...Barriers to presentations · Identifying the barriers to effective presentations Preparation · Defining objectives · What you need to know about your audience... Learn about: Confidence Training, Basic Grammar, Body Language...

...Building Residential – a week of outdoor pursuits completely free • Weeks 3 – 6 – Community Project – painting, gardening, art work and making a difference...

...v Features Cross sell and Up Sell Objection Handling Closing Skills Listen to your trainer make live calls Qualify potential clients quickly with careful... Learn about: Sales Process, Sales Training, Sales Techniques...

...and thinking on your feet Beating last minute nerves Staying calm when there are delays in starting or technology failures... Learn about: Presentation techniques, Fundamentals of Presenting, Presentation Skills...

...One of the most common causes of poor communication and relationship difficulties is due to lack of personal confidence or low self-esteem. Learning... Learn about: Social Skills, Persuasion Skills, Assertive Behaviour...

...The course covers all the key skills required from planning, preparation and delivery, through to dealing with difficult questions. Suitable...

...is · Be more confident in the approach to negotiation situations · Understand how to make the most effective use of time available for negotiation preparation... Learn about: Persuasion Skills, Skills and Training, Improve Communication...

...appropriate to your message and your audience · Use confident communication skills in difficult situations... Learn about: Cultural Communication, Improve Communication, Communication Skills...

...a well planned meeting can ensure that everyone involved feels they have contributed and agreed actions that were laid out at the meeting. Our course... Learn about: Timetable scheduling for Management, Influencing Skills, Delegating Skills...

...The ability to influence positively and effectively is a skill that can be learnt and developed by anyone wishing to communicate their ideas persuasively... Learn about: Public Speaking, Communication Skills, Conflict Resolution...

...to deliver results To develop your skills and confidence to voice your views, opinions, suggestions, fears and feelings with conviction How to raise issues... Learn about: Barriers of communication, Influencing Skills, Communication Skills...