Communication Skills courses Northern Ireland

...Learn the very basics of Voice Production, with a view to learning and developing the skills required to improve the sound and delivery of the speaking voice... Learn about: Basics of Voice Production, Accent awareness...

...optional units that best suit their work situation and job role. Mandatory Units Develop personal and organisational effectiveness Health and Safety...

...This is a practical and classroom based course where participants have to complete work based assessments and a test to pass the qualification...

...Who is this course for? This course will help you identify and develop good presentation skills for a variety of situations. It focuses on personal preparation... Learn about: Part Time, Visual Aids, Executive Presentation...

...is to develop awareness of and skill in, writing about technical subjects, so that any form of written communication is clear and easy to understand...

...The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector. APPRENTICESHIP...

...skill required to pass Level 2. Level 3 Certificate in Customer Service is designed for people who already have the skill required to pass Level...

...per week for 10 weeks Attendance Part-Time... Learn about: Part Time, Presentation techniques, Executive Presentation...

...Develop emphasis and voice projection Who Should Attend? Anyone who as part of their role, needs to prepare and deliver presentations and who need to develop...

...v Features Cross sell and Up Sell Objection Handling Closing Skills Listen to your trainer make live calls Qualify potential clients quickly with careful... Learn about: Sales support, Sales Marketing, Sales Techniques...

...selecting and ordering your material · The importance of illustrating material by using experience and imagination when speaking · Making and using notes... Learn about: Good Understanding of English Language, Body Language, Basic Grammar...

...Interview Skills, Careers Advice & Planning for the future • Week 10/ 11 – Team Challenge – Working with other local groups and planning activities • Week...

...across Using Visual aids How and when to engage with the audience Successfully closing a presentation Dealing with Unforeseen Circumstances Improvising... Learn about: Presentation Skills, Confidence Training, Planning and structuring...

...The small group size - numbers are limited to 8 delegates - allows a relaxed approach with plenty of time for preparation, practice, and in-depth feedback...

...participants with assertiveness skills to enable them to be more effective in their dealings with others. By the end of the course participants... Learn about: Assertiveness Training, Presentation Skills, Verbal Skills...

...of this course participants will be able to: Understand what negotiation is Be more confident in the approach to negotiation situations Understand... Learn about: Telephone answering, Confidence Training, Skills and Training...

...· How to build and maintain rapport with colleagues and clients · Developing your interpersonal skills – stating your case, listening skills... Learn about: Skills Communication, Oral Communication, Cultural Communication...

...the meeting Meeting Participants · The role of participants · How to state your case at a meeting Problem people and situations · How to deal with problem... Learn about: Communication Skills, Influencing Skills, Time management...

...to adapt an influencing style to deal effectively with the range of people they will encounter. Objectives On completion of this training course... Learn about: Delegating Skills, Presentation Skills, Decision Making...

...Push/Pull model of influence skill set Define assertive and non assertive behaviour How to communicate with customers whose English language is not their... Learn about: Skill set, Communication Training, Communication Skills...