Communication Skills courses Northern Ireland

...Week One - Introduction to Voice Production Breathing Technique Resonance and Articulation Diction Exercises Week Two - Accent Awareness Slowing Down... Learn about: Basics of Voice Production, Accent awareness...

...that require interaction with customers through electronic methods. Candidates should be working in a company whose main business is a Contact Centre...

...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression...

...planning, delivery and evaluation of successful presentations as well as the use of appropriate visual aids and presentation software How long is this course... Learn about: Presentation Skills, Part Time, Executive Presentation...

...Writing Paragraphs - Editing for Emphasis Forms of Professional Communication - The Writing Cycle - From Pre-Feasibility to Documentation - Basic features of a Report...

...a company whose main business is a Contact Centre or in the Contact Centre department of a company in another business area. The units within this qualification...

...This course will include: Unit 1 Customer Service Language and Principles ü The Service Offer and customer expectations. ü The Importance of Teamwork...

...Suitable for those who like to entertain on a budget using the latest trends and presentation techniques. POSH NOSH FOR LESS DOSH Who is this course... Learn about: Business Presentation, Part Time, Presentation techniques...

...communicate effectively and be seen as professional. The course is run over two days; the first providing the basics of presenting; the second developing...

...Skills will be developed through on-going training and reinforcement to fully develop the selling ability of the sales team: Getting Past the Gatekeeper... Learn about: Sales Techniques, Team Training, Sales Strategy...

...selecting and ordering your material · The importance of illustrating material by using experience and imagination when speaking · Making and using notes... Learn about: Confidence Training, Power Point, Presentation Skills...

...Duration12 Weeks, Full-time Awarding Body City & Guilds Entry Requirements • No previous education or experience is necessary. • The programme is for young...

...to take your moment to make your point. You will learn to create winning presentations and pick up tips and techniques for successfully delivering them from start to finish... Learn about: Presentation techniques, Fundamentals of Presenting, Presentation material...

...The course covers all the key skills required from planning, preparation and delivery, through to dealing with difficult questions. Suitable...

...Be able to identify assertive, aggressive and passive behaviours and their impact on others. Identify their own behaviour – are they getting the results they need or want?... Learn about: Social Skills, Delegating Skills, Presentation Skills...

...is · Be more confident in the approach to negotiation situations · Understand how to make the most effective use of time available for negotiation preparation... Learn about: Persuasion Skills, Skills and Training, Confidence Training...

...This highly interactive programme is designed to equip participants with the tools and techniques to improve how they communicate with others in the workplace... Learn about: Oral Communication, Verbal Communication, Interpersonal Communication...

...people during a meeting · Strategies for dealing with difficult situations Meeting Practical · An opportunity to run a meeting putting all the theory into practise... Learn about: Influencing Skills, Difficult People, Communication Skills...

...the different strategies for influencing Use a wider range of influencing styles in appropriate circumstances Select the appropriate strategies for... Learn about: Decision Making, Delegating Skills, Influencing Skills...

...first language and to understand the different cultures How to get out of your comfort zone and tackle issues upfront How to overcome negative blocks... Learn about: Overcome negative blocks, Communication Skills, Skill set...