Communication Skills courses Northern Ireland

...Speech Introduction to Delivery and Communicating Text Week Three - Direct textual examples Work on delivery of Specific Material Recording and Playback... Learn about: Accent awareness, Basics of Voice Production...

...The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector. APPRENTICESHIP...

...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression...

...1 morning or 1 evening per week for 5 weeks Attendance Part-Time... Learn about: Part Time, Visual Aids, Public Speaking...

...is to develop awareness of and skill in, writing about technical subjects, so that any form of written communication is clear and easy to understand...

...Suitable for: The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector...

...Unit 2 Customer Service Rules and Regulations ü Organisational Procedures and Change ü Involvement of Others in Change ü Consumer and Data Protection Legislation...

...For those who like to entertain on a budget using the latest trends and presentation techniques. How long is this course for? 1 evening (2 hours)... Learn about: Business Presentation, Executive Presentation, Presentation techniques...

...communicate effectively and be seen as professional. The course is run over two days; the first providing the basics of presenting; the second developing...

...The telephone sales skills workshop will help develop the telephone selling skills of your telephone sales team, with the purpose of achieving and exceeding targets... Learn about: Sales Strategy, Team Training, Sales Training...

...by presenting with confidence and style... Learn about: Power Point, Confidence Training, Good Understanding of English Language...

...in the local community • Weeks 7 – 8 – Work Placement – gain experience, learn new skills and get a career • Week 9 – Next Steps Week – CV, Applications...

...Presenting to an audience, regardless of its size, in a clear and engaging way is essential to get your message across, especially in business... Learn about: Confidence Training, Presentation Skills, Presentation techniques...

...Handling questions - Visual aids and visual impact - Practice, feedback and guidance...

...Be able to identify assertive, aggressive and passive behaviours and their impact on others. Identify their own behaviour – are they getting the results they need or want?... Learn about: Confidence Training, Presentation Skills, Assertive Behaviour...

...be sent together with an invoice close to the course date. The development of customer relationships is key to any successful organisation. Unless negotiations... Learn about: Influencing Skills, Confidence Training, Delegating Skills...

...skills – stating the case, listening skills, summarising, clarifying and the use of positive body language Identify the appropriate communication medium... Learn about: Improve Communication, Cultural Communication, Verbal Communication...

...the Chairperson · Preparation required by the Chairperson · The skills of processing, using statements, questions and summarising · Keeping control of... Learn about: Stress Management, Difficult People, Time management...

...to build strong on-going relationships and networks and to gain acceptance and commitment from others. It is also a life skill, you can use it wherever... Learn about: Problem Solving, Public Speaking, Decision Making...

...get in the way of successful behaviour Give instructions that are clear and precise and be able to provide the necessary motivation to get your employees... Learn about: Team Training, Overcome negative blocks, English Language...