Communication Skills courses Northern Ireland

...Speech Introduction to Delivery and Communicating Text Week Three - Direct textual examples Work on delivery of Specific Material Recording and Playback... Learn about: Basics of Voice Production, Accent awareness...

...Suitable for: The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector...

...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression...

...This course is suitable for This course will help you identify and develop good presentation skills for a variety of situations. It focuses on personal preparation... Learn about: Visual Aids, Executive Presentation, Public Speaking...

...The course comprises a combination of lectures and workshops. Objectives - Create a logical, well-argued structure for any piece of communication...

...units and then choose the optional units that best suit their work situation and job role. Mandatory Units Develop personal and organisational effectiveness...

...ü Added Value and Competitive Advantage. ü Balance Between Customer Service and Organisational Goals. ü Personal Behaviour and the Behaviour of Customers...

...For those who like to entertain on a budget using the latest trends and presentation techniques. How long is this course for? 1 evening (2 hours)... Learn about: Presentation techniques, Part Time, Business Presentation...

...to develop and receive feedback on their presentation style. Anyone who as part of their role, needs to prepare and deliver presentations and who...

...we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details... Learn about: Confidence Training, Basic Grammar, Good Understanding of English Language...

...Building Residential – a week of outdoor pursuits completely free • Weeks 3 – 6 – Community Project – painting, gardening, art work and making a difference...

...Build Client Relationships through rapport Develop better listening skills Developing sales skills that work Probing and Questioning skills Sell the Benefits... Learn about: Sales Techniques, Sales Strategy, Sales Training...

...to capture an audience and present with impact. COURSE CONTENT Introduction to Presentation Skills Fundamentals of Presenting How to present with confidence... Learn about: Presentation Skills, Confidence Training, Planning and structuring...

...aggressive and passive behaviours and their impact on others. · Identify their own behaviour – are they getting the results they need or want?... Learn about: Assertion Training, Gain Confidence, Verbal Skills...

...The course covers all the key skills required from planning, preparation and delivery, through to dealing with difficult questions. Suitable...

...in a wide range of face-to-face and telephone situations. Objectives By the end of this course participants will be able to: · Understand what negotiation... Learn about: Delegating Skills, Improve Communication, Influencing Skills...

...This highly interactive programme is designed to equip participants with the tools and techniques to improve how they communicate with others in the workplace... Learn about: Interpersonal Communication, Listening Skills, Improve Communication...

...each delegate should understand the following: • The cost of meetings • Identify the barriers to meetings in our organisation • The benefits to be gained... Learn about: Timetable scheduling for Management, Difficult People, Delegating Skills...

...you go and whoever you engage with. Our course will enable delegates to achieve their aims and objectives, while building rapport based on mutual trust and respect... Learn about: Negotiation Skills, Persuasion Skills, Influencing Skills...

...are perceived and every interaction is an opportunity to develop trust and exert positive influence. When you are presenting, conveying information... Learn about: Communication Skills, Influencing Skills, Skill set...