Communication Skills courses Northern Ireland

...Learn the very basics of Voice Production, with a view to learning and developing the skills required to improve the sound and delivery of the speaking voice... Learn about: Basics of Voice Production, Accent awareness...

...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 2 CONTACT CENTRE OPERATIONS These NVQs are designed to reflect the work of individuals who are working in occupations...

...which when complete are a recognised qualification. The first qualification is called the Level 2 Certificate in Customer Service . This is a practical...

...This course is suitable for This course will help you identify and develop good presentation skills for a variety of situations. It focuses on personal preparation... Learn about: Visual Aids, Presentation Skills, Part Time...

...The aim of this course is to develop awareness of and skill in, writing about technical subjects, so that any form of written communication is clear and easy to understand...

...Suitable for: The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector...

...ü Sector Approaches to Customer Service. ü Influences on Customer Service Delivery and Satisfaction. ü Ethics and Values of Customer Service...

...For those who like to entertain on a budget using the latest trends and presentation techniques. How long is this course for? 1 evening (2 hours)... Learn about: Executive Presentation, Part Time, Presentation techniques...

...practise the skills of researching, preparing and delivering effective presentations - To develop confidence and emphasis On Completion You Will Be Able...

...Create a successful structure for telephone sales calls which will assist in creating a winning environment. Learn how to greet the caller in a professional... Learn about: Sales Strategy, Sales Training, Sales support...

...by presenting with confidence and style... Learn about: Body Language, Presentation Skills, Power Point...

...Building Residential – a week of outdoor pursuits completely free • Weeks 3 – 6 – Community Project – painting, gardening, art work and making a difference...

...to take your moment to make your point. You will learn to create winning presentations and pick up tips and techniques for successfully delivering them from start to finish... Learn about: Presentation Skills, Confidence Training, Presentation techniques...

...With friendly support and guidance from experienced tutors, the course will help you acquire the skills and confidence to give really effective presentations...

...Learning to be assertive offers the potential to acquire feelings of control, increased confidence and improve their self-esteem. This course will equip... Learn about: Assertive Behaviour, Communication Training, Gain Confidence...

...of effective negotiation and it will give participants the knowledge, skills and confidence they need to become effective negotiators, in a wide range... Learn about: Skills and Training, Negotiation Skills, Delegating Skills...

...fast-paced or stressful situations to be professional when either speaking face to face or just simply over the telephone. This programme is designed... Learn about: Improve Communication, Body Language, Interpersonal Communication...

...structure for the meeting · The function of purpose statements · Practical considerations – attendees and environment etc The Chairperson · The role of... Learn about: Stress Management, Timetable scheduling for Management, Time management...

...The ability to influence positively and effectively is a skill that can be learnt and developed by anyone wishing to communicate their ideas persuasively... Learn about: Persuasion Skills, Conflict Resolution, Negotiation Skills...

...get in the way of successful behaviour Give instructions that are clear and precise and be able to provide the necessary motivation to get your employees... Learn about: Communication Training, Types of communication, Assertive Behaviour...