Communication Skills courses Northern Ireland

...Week One - Introduction to Voice Production Breathing Technique Resonance and Articulation Diction Exercises Week Two - Accent Awareness Slowing Down... Learn about: Accent awareness, Basics of Voice Production...

...Suitable for: The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector...

...Suitable for: Anyone in a Customer Service role Anyone in a Customer Service role Miller Hospitality can offer more advanced courses in Customer Service...

...Who is this course for? This course will help you identify and develop good presentation skills for a variety of situations. It focuses on personal preparation... Learn about: Executive Presentation, Public Speaking, Part Time...

...The aim of this course is to develop awareness of and skill in, writing about technical subjects, so that any form of written communication is clear and easy to understand...

...that require interaction with customers through electronic methods, and the management and operation of such facilities. Candidates should be working...

...Suitable for: People in Customer Service roles who already have the skill required to pass Level 2. People in Customer Service roles who already have...

...For those who like to entertain on a budget using the latest trends and presentation techniques. How long is this course for? 1 evening (2 hours)... Learn about: Business Presentation, Presentation techniques, Executive Presentation...

...to develop and receive feedback on their presentation style. Anyone who as part of their role, needs to prepare and deliver presentations and who...

...questioning Identify client needs by careful questioning Successfully cross sell and upsell clients Pre-empt objections Influencing with Integrity Identify... Learn about: Sales skills, Sales Training, Sales support...

...By the end of the course participants will: · To know how to undertake proper preparation for a presentation · Guidelines for structuring a presentation... Learn about: Body Language, Basic Grammar, Confidence Training...

...They will work towards a nationally recognised qualification. They will also receive one-to-one support and careers guidance for the future...

...Planning and structuring a presentation Organising presentation material to suit your audience Using relevant Presentation Methods Presentation Styles... Learn about: Fundamentals of Presenting, Presentation techniques, Presentation material...

...Key training areas : - Planning and preparation - Attitude and tone of voice - Using appropriate language - Body language - Dealing with difficult people...

...deal with criticism and asking for help. · Have an opportunity to practise their new skills in a safe environment... Learn about: Assertive Behaviour, Communication Training, Assertion Training...

...is · Be more confident in the approach to negotiation situations · Understand how to make the most effective use of time available for negotiation preparation... Learn about: Telephone answering, Skills and Training, Influencing Skills...

...skills – stating the case, listening skills, summarising, clarifying and the use of positive body language Identify the appropriate communication medium... Learn about: Verbal Communication, Body Language, Cultural Communication...

...a well planned meeting can ensure that everyone involved feels they have contributed and agreed actions that were laid out at the meeting. Our course... Learn about: Stress Management, Difficult People, Communication Skills...

...contacts in the workplace It is particularly recommended for anyone required to manage, to motivate or to influence their colleagues, customers or suppliers... Learn about: Public Speaking, Presentation Skills, Delegating Skills...

...outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date. At the end of this programme... Learn about: Types of communication, Overcome negative blocks, Communication Training...