Communication Skills courses Northern Ireland

...Week One - Introduction to Voice Production Breathing Technique Resonance and Articulation Diction Exercises Week Two - Accent Awareness Slowing Down... Learn about: Basics of Voice Production, Accent awareness...

...that require interaction with customers through electronic methods. Candidates should be working in a company whose main business is a Contact Centre...

...Suitable for: Anyone in a Customer Service role Anyone in a Customer Service role Miller Hospitality can offer more advanced courses in Customer Service...

...Who is this course for? This course will help you identify and develop good presentation skills for a variety of situations. It focuses on personal preparation... Learn about: Presentation Skills, Executive Presentation, Part Time...

...Identifying Audiences and Purposes - The Writing Process - Team Writing Skill in Writing - Creating a Simple Structure - Using Parallelism...

...units and then choose the optional units that best suit their work situation and job role. Mandatory Units Develop personal and organisational effectiveness...

...This course will include: Unit 1 Customer Service Language and Principles ü The Service Offer and customer expectations. ü The Importance of Teamwork...

...Suitable for those who like to entertain on a budget using the latest trends and presentation techniques. POSH NOSH FOR LESS DOSH Who is this course... Learn about: Presentation techniques, Business Presentation, Executive Presentation...

...Quick Thinking Practical Sessions Delegates will conduct presentations which the tutor will review...

...manner which builds rapport and trust. Telephone Sales Training Develop telephone sales skills which support successful selling and client relationships... Learn about: Team Training, Sales Techniques, Sales Strategy...

...with questions · How to avoid common presentational pitfalls Programme Course objectives and introductions · Introductions/ icebreaker · Course objectives... Learn about: Power Point, Confidence Training, Skills and Training...

...12 – Final Presentation Special Features • Full-time course that does not affect benefits • Young person’s allowance for 16/17 year olds • All public transport...

...to capture an audience and present with impact. COURSE CONTENT Introduction to Presentation Skills Fundamentals of Presenting How to present with confidence... Learn about: Presentation techniques, Planning and structuring, Presentation Skills...

...and guidance.The course covers all the key skills required from planning, preparation and delivery, through to dealing with difficult questions...

...become more assertive in any task they do. Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together... Learn about: Assertion Training, Persuasion Skills, Negotiation Skills...

...is · Be more confident in the approach to negotiation situations · Understand how to make the most effective use of time available for negotiation preparation... Learn about: Negotiation Skills, Influencing Skills, Delegating Skills...

...fast-paced or stressful situations to be professional when either speaking face to face or just simply over the telephone. This programme is designed... Learn about: Verbal Communication, Improve Communication, Body Language...

...Our course is designed for those who want to be more efficient and professional when attending meetings in the workplace. By the end of this course... Learn about: Influencing Skills, Stress Management, Timetable scheduling for Management...

...to adapt an influencing style to deal effectively with the range of people they will encounter. Objectives On completion of this training course... Learn about: Public Speaking, Influencing Skills, Delegating Skills...

...each delegate will have looked at the following objectives: Identify the barriers of communication Identify the different types of communication Use... Learn about: Barriers of communication, Types of communication, Communication Skills...