Communication Skills courses Northern Ireland

...Learn the very basics of Voice Production, with a view to learning and developing the skills required to improve the sound and delivery of the speaking voice... Learn about: Accent awareness, Basics of Voice Production...

...in the Contact Centre department of a company in another business area. The units within this qualification all have a specified Unit Value...

...Safety and Security ü Data Protection ü Legislation...

...planning, delivery and evaluation of successful presentations as well as the use of appropriate visual aids and presentation software How long is this course... Learn about: Executive Presentation, Visual Aids, Presentation Skills...

...The course comprises a combination of lectures and workshops. Objectives -. Create a logical, well-argued structure for any piece of communication...

...Suitable for: The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector...

...Unit 2 Customer Service Rules and Regulations ü Organisational Procedures and Change ü Involvement of Others in Change ü Consumer and Data Protection Legislation...

...For those who like to entertain on a budget using the latest trends and presentation techniques. How long is this course for? 1 evening (2 hours)... Learn about: Business Presentation, Presentation techniques, Part Time...

...skills further and providing greater feedback. Suitable for: Anyone who as part of their role, needs to prepare and deliver presentations and who...

...questioning Identify client needs by careful questioning Successfully cross sell and upsell clients Pre-empt objections Influencing with Integrity Identify... Learn about: Sales Marketing, Sales support, Sales Process...

...we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details... Learn about: Presentation Skills, Good Understanding of English Language, Basic Grammar...

...programme that is delivered in a fun and interactive way. The focus is on working as a team on a number of projects that lead to a City & Guilds Level 1 Certificate...

...to capture an audience and present with impact. COURSE CONTENT Introduction to Presentation Skills Fundamentals of Presenting How to present with confidence... Learn about: Fundamentals of Presenting, Presentation Skills, Presentation techniques...

...Handling questions - Visual aids and visual impact - Practice, feedback and guidance...

...· Learn the skills to develop assertive communication – verbally, vocally and visually · Apply assertive skills to Say No, deal with requests... Learn about: Delegating Skills, Verbal Skills, Influencing Skills...

...a confident negotiating style to deflect tough tactics · How to close of a negotiation process and know when to draw the negotiation to an end By the... Learn about: Negotiation Skills, Customer Care, Confidence Training...

...This highly interactive programme is designed to equip participants with the tools and techniques to improve how they communicate with others in the workplace... Learn about: Interpersonal Communication, Body Language, Communication Skills...

...the Chairperson · Preparation required by the Chairperson · The skills of processing, using statements, questions and summarising · Keeping control of... Learn about: Time management, Communication Skills, Influencing Skills...

...gain acceptance and commitment from others. It is also a life skill, you can use it wherever you go and whoever you engage with. This course will enable... Learn about: Public Speaking, Conflict Resolution, Persuasion Skills...

...each delegate will have looked at the following objectives: Identify the barriers of communication Identify the different types of communication Use... Learn about: Team Training, English Language, Communication Training...