Pitman Training London West courses

...A personalised workbook to use as a reference guide on completion of the course. The opportunity to gain the widely recognised Pitman Training Certificate...

...The flexibility and value of self-study. Suitable for: Individuals wishing to learn how to use the Internet and a basic knowledge of Outlook Express. Individuals...

...Target Audiences This course is intended for network administrators and technicians, new to Cisco products and services, who are responsible for implementing...

...To enable students to create their own web sites using HTML. Know how to write HTML in order to create your own websites. The flexibility and value...

...Describe how XML and related technologies fit into the .NET platform. Create a well-formed XML document. Use XML schemas to validate an instance document...

...Get to grips with the links between Change Management and the other Service Management disciplines. Suitable for: This cousre is for peolple wanting...

...key terminology and processes Module 4: Justifying ITIL in an organisation Module 5: ITIL and Quality Module 6: Planning for Service Management Module...

...support and the service delivery courses. Course Content Module 1: A Review of the key issues in each of the eleven ITIL Service Management disciplines Module...

...issues inherent in providing quality IT services Module 17: Improved Management reporting as a result of disciplined data collection Module...

...Appreciate why technical expertise has to be complemented by other skills in order to provide customer satisfaction. Understand why technicians need...

...A personalised workbook to use as a reference guide on completion of the course. The opportunity to gain the widely recognised Pitman Training Certificate...

...Appreciate and subsequently use the main features of the ITIL Service Delivery disciplines: Service Level Management. Financial Management for IT services...

...interface between IT and the customer. Explain why consistent quality service is necessary regardless of which agent answers the telephone. Use the contents of...

...environment where there are Service Level Agreements (SLA) or where the introduction of SLA's is being considered. Aims and Objectives Appreciate why having...

...the ITIL Foundation examination (if they wish to take the exam). Course Content Module 1: IT Service Support Overview Module 2: Why Service Management?...

...who are considering or are moving into developing business applications using Java along with delegates who are preparing for the Sun Certified Java Programmer...

...methods and event handlers to read and write to HTML forms. Choose a general process for validating user input into web forms. Target Audiences This course...

...and using object models. A knowledge of XML is also assumed. Course Content Module 1: XML Refresher Module 2: SAX Programming Module 3: XML DOM Programming Module...

...The opportunity to gain a widely recognised Pitman Training Certificate. Target Audiences Secretaries and other individuals for whom typing is a major part of their job function...

...Sales and Purchase Ledger and Final Accounts 1. Course Content Lesson 1: Including: overview of the Sage program, VAT accounting setup methods...