Planning to Meet Customer Requirements
Short course
In London
Description
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Type
Short course
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Level
Intermediate
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Location
London
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Duration
1 Day
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Start date
October
You will develop the necessary real world skills to conduct these interviews, as well as enhancing your ability to successfully manage the appraisal process.
Facilities
Location
Start date
Start date
About this course
By the end of the session, you'll be able to
Recognise the skills required for dealing with difficult appraisees
Identify the use of effective questioning techniques
Establish techniques to show confidence when delivering structured feedback.
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This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Appraisal
- IT
- Performance
- Planning
- Skills and Training
- Interviewing Skills
- Planning Skills
- Effectiveness
- Monitoring Performance
- Delivering training
- Customer requirements
- Motivational techniques
- Managing Individuals
Course programme
- How to set clear objectives
- Defining performance standards
- Assessing and monitoring performance
- Setting clear goals
- Delivering effective feedback
- The use of motivational techniques
- Interviewing Skills
- Managing and Delivering Training
- Management in Organisations
- Managing Individuals
- Personal Development and Effectiveness
- Completion of four of the workshops in this series and a Work Based Learning Report leads to a Middlesex University Certificate in Personal and Professional Development NQF Level 4.
Planning to Meet Customer Requirements