Planning to Meet Customer Requirements

Short course

In London

Price on request

Description

  • Type

    Short course

  • Level

    Intermediate

  • Location

    London

  • Duration

    1 Day

  • Start date

    October

You will develop the necessary real world skills to conduct these interviews, as well as enhancing your ability to successfully manage the appraisal process.

Facilities

Location

Start date

London
See map
The Burroughs, NW4 4BT

Start date

OctoberEnrolment now open

About this course


By the end of the session, you'll be able to
Recognise the skills required for dealing with difficult appraisees
Identify the use of effective questioning techniques
Establish techniques to show confidence when delivering structured feedback.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

This centre's achievements

2018
2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 13 years

Subjects

  • Appraisal
  • IT
  • Performance
  • Planning
  • Skills and Training
  • Interviewing Skills
  • Planning Skills
  • Effectiveness
  • Monitoring Performance
  • Delivering training
  • Customer requirements
  • Motivational techniques
  • Managing Individuals

Course programme

The one day course covers a wide range of highly relevant topics:
  • How to set clear objectives
  • Defining performance standards
  • Assessing and monitoring performance
  • Setting clear goals
  • Delivering effective feedback
  • The use of motivational techniques
This course is part of the Institute for Work Based Learning (IWBL) Management Series. Other workshops include:
  • Interviewing Skills
  • Managing and Delivering Training
  • Management in Organisations
  • Managing Individuals
  • Personal Development and Effectiveness
  • Completion of four of the workshops in this series and a Work Based Learning Report leads to a Middlesex University Certificate in Personal and Professional Development NQF Level 4.

Planning to Meet Customer Requirements

Price on request