Part Time Customer Care

Vocational qualification

In Tooting

Price on request

Description

  • Type

    Vocational qualification

  • Location

    Tooting

  • Duration

    11 Weeks

This short Customer Service course give you an introduction into the many varied skills required in delivering excellent customer satisfaction and will equip you with the skills to take that first step to a professional career. Skills you will gain: + The delivery of good customer service. + Problem handling. + Responding appropriately to the customer's needs. + Different methods of.

Facilities

Location

Start date

Tooting (London)
See map
71 Tooting High Street, SW17 0TQ

Start date

On request

About this course

You should check the level of this course to see if it matches your ability. There are no entry requirements. Literacy and Numeracy Assessments take place as part of the enrolment process

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Course programme


Customer Care City & Guilds Award

Level: Prepare for Business

Course content:
This short Customer Service course give you an introduction into the many varied skills required in delivering excellent customer satisfaction and will equip you with the skills to take that first step to a professional career.
Skills you will gain:

+ The delivery of good customer service
+ Problem handling
+ Responding appropriately to the customer's needs
+ Different methods of communication
+ Self development
+ Team working

Course Structure:
The course consists of a mixture of lectures, practical and group work.

Course resources:
All students have access to our fully equipped state of the art learning centre. This included free internet access.

Assessment:
Continuous assessment by tutor. End of course examination

Next step:
Further short courses is Business Finance, Book-keeping and Accounts, Computerised Accounts or a FT vocational course in Business at Level 1 or 2

How to apply:

Fees Info
When information is available you will notice 2 different fees stated for this course. The fee you pay is dependent on your status:
Fee 1: Standard fee;
Fee 2: Aged 60+ years fee
Students in receipt of an income-based benefit pay £20 per course per term.
You will need to bring proof of age and any benefits when you enrol.
You DO NOT have to pay a college registration fee for these courses, but you may have to pay for additional course materials.Materials costs:
Students provide folders and paper for coursework. It is also advised that students purchase the recommended text book.

When and Where


  • This course is: Part time evening

    Length: 11 weeks

    Start Date: 22 April 2010

    Campus: Tooting Centre

    Course Code: F4031/TE9CA

    Tuition Fees: Please ask Tuition Fees 60+:
    Please ask
    How to apply

Part Time Customer Care

Price on request