Preparation and Development of HR and Training Specialists

HR as part of the business: The need for change. Handling change. HR’s strategic role.  The Component parts of the HR Function: Recruitment and Selection. Employee Relations. Handling Disciplinary and Grievance Issues. Performance Management.  Refinements: Satisfaction Retention and Value. Motivating People to fulfill their Potential. Developing a Continuous Learning Culture. Delivering a Satisfied Workforce. Work Organisation.  Developing an HR Strategy: Evolution of HR from Tactical to Strategic. Definition of HR Roles. HR Business Partners. Outsourcing. The Role of HR within Strategy Formulation. Organisational Aims and Culture. The keys to success in Strategic Business Planning. Impact of Technology. The challenge for HR. ERM - the new CRM?  The Personal Skills Involved: Interpersonal Skills. Giving and Receiving Feedback. Coaching. Handling Conflict. Personal Organisation. Delegation. Influencing Skills. Managing Conflict.  The future for HR: The personal skills needed for the future. Influencing Skills. Managing Conflict. Assertiveness. Human Capital Management. Planning for the future.