Principles of Customer Service Level 3 Certificate
Course
Distance
Description
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Type
Course
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Level
Intermediate
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Methodology
Distance Learning
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Class hours
100h
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Duration
12 Months
The role of customer service is becoming more and more vital to a successful business. This NCFE Level 3 Certificate in Principles of Customer Service qualification will push you that level further in meeting the demands of the customer and developing and improving in a customer service role.
This qualification will help you to develop your understanding of customer service by exploring the important aspects of the sector, which will help you to improve and progress within a customer service role. The knowledge you gain from this course can assist with both personal and professional development when considering a career in customer service.
Important information
Documents
- Customer Service Excellence L3 Dip
Facilities
Location
Start date
Start date
About this course
Key Topics
The NCFE Level 3 Principles of Customer Service course is divided into manageable units. These are :
Unit 1: Understand the Use of Communication in Customer Service
Unit 2: Understand the Principles of Customer Service Delivery in Different Sectors
Unit 3: Understand the Principles of Making Improvements to Customer Service
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about Principles of Customer Service and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.
NCFE Level 3 Certificate in Principles of Customer Service
Qualification Code 600/2922/5
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Subjects
- Communication Training
- Performance
- Customer relationship
- Customer Service
Teachers and trainers (1)
Support Advisor
Support Advisor
Course programme
Principles of Customer Service
How is the course structured?The NCFE Level 3 Principles of Customer Service course is divided into manageable units. These are :
Unit 1: Understand the Use of Communication in Customer Service
You will develop both your verbal and non-verbal communication techniques and learn how to refer customer communication to your work colleagues.
Unit 2: Understand the Principles of Customer Service Delivery in Different Sectors
You will learn about how customer service differs in each sector, and how you can develop communication techniques with customers to help with delivery of your customer service.
Unit 3: Understand the Principles of Making Improvements to Customer Service
Internal and external organisational requirements for improvements are covered in this unit, along with how to propose positive changes to customer service members.
COURSE ASSESSMENT
This course is marked through a process of continuous assessment guided by your tutor following NCFE guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.
We send the full course out with the units listed above, you then read through the course in your own time and complete the assignments which you send to your tutor for marking. There is no word count for these assignments. However, one sentence answers will be rejected and you will have to re-submit it for marking.
Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by NCFE, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme
COURSE FEES
Our aim is to provide you with the best deal available, therefore any registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Level 3 Principles of Customer Service home study course is £412.5, though for a limited time we are offering you the opportunity to pay only £330 which is a 20% discount if you enrol online and pay in full.
You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £82.5 and then 4 equal payments of £82.5 per month. The first instalment is paid about a month after you receive your course.
A registration fee of £57.00 is due within four weeks of enrolment if you wish to receive an NCFE certificate on successful completion of your course.
Please note that certificates are issued 3 times per year.
Additional information
Principles of Customer Service Level 3 Certificate