Professional Reception and Switchboard Training

Course

Online

Save 80%
£ 19 VAT inc.

Description

  • Type

    Intensive course

  • Level

    Intermediate

  • Methodology

    Online

  • Class hours

    30h

  • Duration

    Flexible

  • Online campus

    Yes

Certificate in Professional Reception

This Professional Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now closed

About this course

By enrolling to this course, you’ll be able to produce standard documents and you’ll learn about difficult customer handling.
Logging in to this course, you’ll gain knowledge in receptionist and telephone handling skills.
Having this course, you’ll learn master key Microsoft Office programs and social media handling.
In this course, you’ll become masters of data management and record keeping.
This course will gain your knowledge in Travel and Accommodation arranging.
On completion of this course, you’ll gain the best management and customer handling skills.
At the end of this course, you’ll become expert in customer service.

Job hunters & School leavers
College or University student & graduates
Personal assistant & Receptionist
Assistant for company director
New or Temporary staff
Switchboard operator & Front desk operator
Office clerk & Administration Assistant
Travel managers & tour assistants
Front desk supervisor and manager

You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.

If you pass the exam successfully then you will be awarded a Certificate in Professional Reception

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.

On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Fill in your details to get a reply

We will only publish your name and question

Reviews

This centre's achievements

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • Receptionist
  • Customer Service
  • Data Management
  • Record Keeping
  • Difficult Customers
  • Telephone Handling
  • Customer Handling
  • Professional Reception
  • Switchboard
  • Best Management
  • Hot Telephone

Teachers and trainers (1)

David Nicol

David Nicol

Course Administrator

Course programme

Description

COURSE CURRICULUM

DOWNLOAD MATERIALS

Course Materials Receptionist Training

UNITS

Professional Receptionist Training Course Objectives

The 90: 90 Principle to create a powerful first impression

Hot Telephone Tips

Get the facts- ask the right questions

Discuss Solutions- learning to listen

Dealing with difficult customer

How will I be assessed?

  • At the end of the course you will have one Quiz test that will be marked automatically and you will be received an instant grade.
  • You will have a mock exam that you can prepare yourself for the final exam. After successfully passed your exam, you only need to pay £30 for your certificate.

Professional Reception and Switchboard Training

£ 19 VAT inc.