Professional Telephone Techniques

Herefordshire & Worcestershire Chamber of Commerce

Course

In Worcester

£ 188 + VAT

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Description

  • Type

    Workshop

  • Location

    Worcester

  • Duration

    1 Day

On completion of this course, delegates will be able to: Use the techniques for being professional on the Telephone. Make sure that they get the message across effectively. Improve their listening and comprehension of the other speaker's needs. Learn how to; by using empathy, manage difficult situations. Suitable for: This course is intended for anyone who recognises the need to improve their communication skills on the telephone.

Facilities

Location

Start date

Worcester (Worcestershire)
See map
Severn House, Prescott Drive, Warndon Business Park, WR4 9NE

Start date

On request

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Reviews

Course programme

Professional Telephone Techniques

The Telephone is a very effective tool in business, it can help your natural communication skills, making you much more concise and focused than if it were a face to face conversation. It can help you reach exactly the right person, something that can prove quite difficult in other ways, and you become a much better listener – because you have to be.
But most of us are not good at using the telephone effectively; this course is designed to help you do that.

Course format and duration

This one day workshop will; using case studies, exercises, observation and feedback help you to understand the skills you need to practice to improve as a listener.

Course Content

This course will include:

· Communicating on the Phone · Stages of a call
· Non Verbal Messages · The SMILE Process
· The language of the phone · Difficult situations/objections
· Being Professional on the Phone · Asking permission
· Are you Listening?

Time: 09:30 – 16:30

See related categories

Professional Telephone Techniques

£ 188 + VAT

The best Sales Skills courses

See all

See all