The Professional Training Centre courses

...This qualification sets out the nationally recognised standards for providing service and resources to facilitate learning. It focuses on the facilitation...

...against criteria for the qualification. The assessor will aid the candidate with portfolio construction and observe them within the working environment...

...· Assess candidates using differing methods of evidence collection · Make assessment decisions · Give constructive feedback · Assess against national standards...

...place on an individual basis with a generic induction to NVQs. Description This course provides support, assistance and assessment for building a portfolio...

...timescales there may be additional costs. · Candidates will be expected to attend a half day induction onto the Award where they will be issued with...

...Must be in middle management, with responsibility for writing policies and procedures for the organisation which will affect the delivery of customer service...

...This workshop is designed to examine the causes of stress and the impact it has on an individual and the organisation. Participants will have an opportunity...

...they need to influence, yet find awkward to handle. This will form the basis of the workshop and candidates will have the opportunity to develop effective...

...the key to influencing · Action planning Course tutor: Veronica Wilson Training method: Workshop - questionnaires, partner and group exercise...

...fear · An understanding of how to use effective strategies for dealing with and resolving conflict · Increased their confidence to deal assertively with...

...as part of their job role. Course Content: · How to control nervousness · Clarifying your objectives · How to research and plan a presentation · Conveying...

...and how to evaluate and follow up. Program Course objectives/key benefits: Delegates will: · Recognise different ways of learning and use the appropriate...

...of the Manual Metal-Arc welding process. Who the course is aimed at: Skilled or semi skilled welders involved in production or maintenance work requiring...

...Program Course objectives/key benefits: To develop an individual's knowledge of the safety requirements, Oxy-Acetylene process technology and the practical...

...can be arranged. Certification applicable to relevant national or international standards as appropriate - please enquire for details. Pre-requisite knowledge/qualification...

...figures from the real world to support and reinforce the learning objectives. The course also contains checklists and other materials which can be utilised...

...Users of static and/or portable grinding wheels in the course of their work. Course content: · Training and appointment of persons to mount abrasive wheels · Slides...

...deal with abuse within their workplace. Who the course is aimed at: Anyone who works with vulnerable adults including the elderly, those with learning difficulties...

...for participants to acknowledge and build on their existing skills. Description An assertive person is confident, communicates well, has good interpersonal skills...

...2005 place increased emphasis on the need for proper training and instruction of employees. This seminar is designed to fully meet Regulation 10 (information...