The Professional Training Centre courses

...is working on the correct NVQ for their job role. Course objectives/key benefits: Based on the national standards, this course provides candidates...

...responsibility for decision-making Course content: Each candidate works with an assessor who will visit them in their place of work and assess their skills...

...· Contribute to the Internal Quality process Who the course is aimed at: Those who are involved in the assessment of NVQs. Candidates are encouraged...

...this programme aims to be the starting point for team leaders with a framework for demonstrating their competence and continuing professional development...

...Who the course is aimed at: · Level 2 - For personnel who are customer service providers · Level 3 - For personnel who will become key customer service...

...or anyone seeking management opportunities in an organisation which recognise the benefits of excellent customer service. Course content: · Each candidate...

...This workshop is designed to examine the causes of stress and the impact it has on an individual and the organisation. Participants will have an opportunity...

...An assertive person is confident, communicates well, has good interpersonal skills, feels in control, and is skilled in dealing with people in all types of situations...

...react as they do · Different types and patterns of behaviour · Positive language and non-verbal behaviour · Tactics for diffusing difficult situations...

...partner and group work, demonstration and practice, discussion and evaluation. Course outcome/qualification: PTC Certificate of Attendance...

...ideas clearly · Creating a rapport with the audience · How to use your voice · How to add humour · Using appropriate visual aids · How to rehearse effectively...

...This course focuses on how to train individuals and groups, different training methods according to different styles of learning, and how to evaluate and follow...

...Course outcome/qualification: PTC Certificate of Attendance. In addition certification associated to welder coding and/or welding procedure(s)...

...of the oxy-acetylene welding equipment · Correct storage and selection of brazing consumables · Welds to be completed on materials ranging from 1mm-3mm...

...PTC Certificate of Attendance and Compressed Gasses Passport. In addition certification associated to welder coding and/or welding procedure(s)...

...introduction to waste and pollution · How managers can reduce environmental impacts of their organisation Each module contains case studies and facts...

...dressing and adjustment of abrasive wheels which will enable these persons to be able to perform the necessary duties within a workshop. Program Course objectives...

...Vulnerable adults, including the elderly and those with a mental or physical disability, are at a greater risk than others for all types of abuse...

...feels in control, and is skilled in dealing with people in all types of situations. These attributes do not always come easy to each of us, and we sometimes...

...and typical reaction of workers · Structure, operation and performance of ear · Sound/noise induced damage and relevant criteria · Measurement of damage (audiometry)...