PTP Training & Marketing Ltd courses

...15:45 Role Plays 15:45 - 16:30 Effective Customer Care Letter Writing 16:30 Summary Action Plans Agreed... Learn about: Customer satisfaction...

...feedback forms and social media. What works best in establishing what your customer really wants. Develop a practical and inspirational action plan...

...outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the UK. A greater awareness of the customers... Learn about: Customer Service Skills, Customer Service...

...in relation to incoming calls How to handle complaints in a positive way Masterclass in Handling Incoming Telephone Calls - Half Day (pm)- Virtual Training...

...In so many ways, the Receptionist makes a substantial contribution to maintaining service standards and working relationships with both clients and colleagues... Learn about: Communication Training...

...how good is the display etc.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Communication Training, Sales Training...

...the temperature which should be set to generate team achievement. In addition there is a session on “How to be an Owl” by being wise about the importance... Learn about: Team Training, Emotional Intelligence...

...and building a target market - Profiling, focusing and targeting. Ensuring that there is a significant ROI. Ensure there is a Mission Statement for each new Account... Learn about: IT risk, Sales Strategy, Sales Trends...

...in leading and successfully managing a project" Introduction to Project Management - Timetable 09:30 - 09:45 Coffee and Introductions 09:45... Learn about: Resources and management, Project scheduling, IT Project Management...

...efficiency to deliver value for money; Development of key skills required to obtain results and achieve organisational objectives through better contract... Learn about: Contract term, Contract management, Management Skill...

...delegates are currently producing. "A greater confidence in minute-taking Know how to structure and lay out minutes professionally Develop an appropriate... Learn about: Minute Taking...

...when proofreading Apply a range of proofreading tips and techniques. " Proof Reading - Timetable 09:30 - 09:45 Introduction and course objectives... Learn about: Style sheet, Proofreading process, Proofreading practice...

...11:30 Exploring and applying the core leadership practices that make a real difference 11:30 - 11:40 Coffee Break 11:40 - 12:15 Managing the outside world... Learn about: Action Plans...

...manager when you are being delegated a task or new responsibility - delegation is a two-way process!). Good delegation saves you time, develops your people...

...work Release the power within their team How to delegate work effectively Effective Management of Your Team - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00... Learn about: Team Training...

...results from a variety of situations and challenges. A practical solution-based evaluation of their communication and listening effectiveness Ways to improve... Learn about: Communication Training...

...Planning internal and external communication Communication Skills - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 What is Good Communication... Learn about: Communication Skills, Communication Training...

...(Defining and investigating type and effect in order to systematically diagnose solutions.) 12:15 - 13:00 Looking at the Five Most Common Barriers to Effective... Learn about: Problem Solving, Systematic Approach...

...Develop skills to inspire and promote a positive staff culture to support your role." Cutting Costs and Waste in Your Office - Timetable 9.30-10... Learn about: Ms Office, Cutting Costs, Office IT...

...This Communicating Effectively course will help delegates understand and appreciate how communication determines success or failure. It will highlight... Learn about: Non verbal, Communication Training, Questioning skills...