PTP Training & Marketing Ltd courses

...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer satisfaction...

...15.45 – 16.45: Developing an Action Plan for changes you can make to increase customer satisfaction by really knowing your customer. 16:45 – 17:00 Summary...

...and clients perspectives and needs A better understanding of themselves; both strengths and improvement areas An opportunity to gain more advanced customer... Learn about: Customer Service, Customer Service Skills...

...14:30 - 14:45 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 14:45...

...ways to say ‘no’ 15.00 – 15.15 Tea break 15.15 – 16.00 Dealing with outbursts of anger; non - stop talkers Coping strategies 16.00 – 16.30 Summary... Learn about: Communication Training...

...report their findings back to the group) 15:00 - 15:15 Delegates to Critique Taped Calls 15:30 - 16:30 Visual Communication (This final session gets delegates... Learn about: Communication Training, Sales Training...

...success Improve Political Awareness in order to achieve more Know how to influence & persuade others in different ways Be able to share EI techniques... Learn about: Emotional Intelligence, Team Training...

..."Developing a sales strategy process – Consider our brand, identify risk. Therefore include and develop a risk matrix to ensure a fall back plan Identifying... Learn about: IT risk, Sales Strategy, Sales Trends...

...Assessing the risks and controlling the project 14:15 - 15:00 Phase 4 : Reviewing and completing the hand-over 15:00 - 15:15 Coffee 15:15 – 15:45 The people... Learn about: Resources and management, IT Project Management, Project scheduling...

...What are the exit routes? What are the remedies and costs of early termination? 16:00 - 16:30 Summary & Action Plans Agreed... Learn about: Contract management, Management Skill, Contract term...

...on meetings and minute taking. 11.45 – 12.00 The importance of listening – how to ensure that nothing important is missed and no incorrect assumptions made... Learn about: Minute Taking...

...16.30 Ten keys to success as a proofreader 16:30 Summary and action plans agreed... Learn about: Style sheet, Proofreading practice, Proofreading process...

...It will highlight key differences between managers and leaders, establish why they need each other and clarify who should do what, when and... Learn about: Action Plans...

...So it's an important management skill and one that you absolutely have to learn. This 1 day workshop will cover all the essential delegation skills...

...(What management style is necessary to develop Empowerment and where do you start.) 11:30 - 12:00 Access to Information. (How managers will need the... Learn about: Team Training...

...09:45–10:15 Communication situations and barriers 10:15–10:45 Assessing listening and communication areas for improvement 10:45–11:15 Personal priorities... Learn about: Communication Training...

...and How Do We Assess our Ability? (What are the barriers to and the basics of good communication? How does communication affect working relationships?)... Learn about: Communication Skills, Communication Training...

...This creative problem solving course looks at the various problems that we face in our working lives. By identifying and utilising a systematic approach... Learn about: Problem Solving, Systematic Approach...

...An inspirational and practical course that explores where and how we can cut waste in the office through environmental and managerial strategies. Develop... Learn about: Cutting Costs, Ms Office, Office IT...

...It will increase delegates confidence and enable them to communicate confidently with all people they interact with. Identify core communication skills... Learn about: Communication Training, Questioning skills, Non verbal...