PTP Training & Marketing Ltd courses

...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer satisfaction...

...How to build a successful rapport with new or existing clients and how to ensure they remain loyal. The three essential skills you need to genuinely know your customer...

...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service, Customer Service Skills...

...to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how well a call is handled...

...Reception to Perfection deals with the essential skills necessary to represent the business to the best possible effect, within the added pressures of 21st century communication... Learn about: Communication Training...

...techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles. Understand the value... Learn about: Communication Training, Sales Training...

...for example, how we think & how this can act as a barrier to delivering results plus how the Manager acts as the “Emotional Thermostat” for the team &... Learn about: Team Training, Emotional Intelligence...

...by the Strategy Analysis of the Market Place Identification of Risk and Contingency Plans" Developing a Sales Strategy - Timetable 09.30 – 10.00 Coffee... Learn about: Sales Strategy, Sales Training, Sales Trends...

...and application of project management tools and techniques Methods of developing action plans for the key areas of a project An increase in confidence... Learn about: IT Project Management, Resources and management, Project Management...

..."In this age of austerity and financial cut-backs, managing contracts effectively is vital for the success of any organisation, whether in the public... Learn about: Management Skill, Contract term, Contract management...

...15.00 – 15.30 Writing concisely, professionally and clearly. 15.30 – 16.00 Exercise in re-drafting existing minutes to incorporate learning points... Learn about: Minute Taking...

...16.30 Ten keys to success as a proofreader 16:30 Summary and action plans agreed... Learn about: Proofreading practice, Proofreading process, Style sheet...

...and exceeding expectations 12:15 - 12:45 How to make the step from good to great 12:45 - 13:00 Personal Action Plans, Review and Close... Learn about: Action Plans...

...the barriers associated with delegation Develop a planned approach to delegation Communicate delegated tasks effectively Choose and use appropriate delegation...

...15:00 - 16:00 The Power to Act. (How Empowered teams can react to information.) 16:30 Summary & Action Plans Agreed... Learn about: Team Training...

...wavelengths and how to structure your message to match these Connecting and Communicating - Half Day (am) - Timetable 09:30–09:45 Coffee and Introductions... Learn about: Communication Training...

...Planning internal and external communication Communication Skills - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 11:00 What is Good Communication... Learn about: Communication Skills, Communication Training...

...that may further distort the current situation.) 15:00 - 16:00 The Value of the Team (How the use of existing skills and knowledge within the team can influence solutions... Learn about: Systematic Approach, Problem Solving...

...An inspirational and practical course that explores where and how we can cut waste in the office through environmental and managerial strategies. Develop... Learn about: Office IT, Ms Office, Cutting Costs...

...Effectively - Half Day (am) - Timetable 09:30 – 10:00 Coffee and Course Objectives 10:00 – 10:30 Understanding the impact and cost of effective communication... Learn about: Non verbal, Questioning skills, Communication Training...