PTP Training & Marketing Ltd courses

...Satisfaction - Timetable 09:30 - 10:00 Coffee & Introduction 10:00 - 11:00 What Are Our Customers' Main Objections? What is the Best Way to Handle Them?... Learn about: Customer satisfaction...

...Understand precisely who your customer is, and the best ways to ensure you know exactly what they want and require from your organisation. How to build...

...outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the UK. A greater awareness of the customers... Learn about: Customer Service Skills, Customer Service...

...14:30 - 14:45 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 14:45...

...flow within the business Additional confidence Reception to Perfection - Timetable 09.30 – 10.00 Coffee, course objectives and personal objectives 10... Learn about: Communication Training...

...of brands The importance of customer care in retaining business An understanding of how their business compares to the competition A plan to ensure... Learn about: Sales Training, Communication Training...

...& areas for development enabling each delegate to create a Personal Development Plan for the future. Throughout the day the focus is upon tips & techniques... Learn about: Emotional Intelligence, Team Training...

...team 15.00 – 16.00 Ensuring and securing a Sales quality process 16.00 – 16.30 Action Plans Agreed... Learn about: Sales Training, IT risk, Sales Trends...

...10:15 Types of project and the role of the project Manager 10:15 - 10:45 The 4 Key phases of a Project 10:45 - 11:00 Phase 1 : Defining the Project objectives... Learn about: Resources and management, IT Project Management, Project scheduling...

...efficiency to deliver value for money; Development of key skills required to obtain results and achieve organisational objectives through better contract... Learn about: Contract term, Management Skill, Management Tools...

...rather than passive tense Writing concisely, professionally and clearly Exercise in re-drafting existing minutes to incorporate learning points Practical... Learn about: Minute Taking...

...15:00 Refreshing your knowledge of punctuation and usage 15:00 - 15:15 Coffee/tea break 15:15 - 16.00 Further proofreading practice 16.00 - 16.30 Ten... Learn about: Proofreading process, Style sheet, Proofreading practice...

...Differentiates between the roles of managers and leaders Identifies the core practices of successful leaders Recognises what teams expect from leaders... Learn about: Action Plans...

..."Display an understanding of delegation Appreciate the tasks which can or cannot be delegated Understand the benefits of effective delegation Break...

...15:00 - 16:00 The Power to Act. (How Empowered teams can react to information.) 16:30 Summary & Action Plans Agreed... Learn about: Team Training...

...09:45–10:15 Communication situations and barriers 10:15–10:45 Assessing listening and communication areas for improvement 10:45–11:15 Personal priorities... Learn about: Communication Training...

...12:00 - 13:00 The Value of Body Language and Tone (Adapting to meet the needs of our audience) 13:00 - 14:00 Lunch 14:00 - 15:00 Communication as a Two-way Process 15:00... Learn about: Communication Training, Communication Skills...

...Problem Solving 13:00 - 14:00 Lunch 14:00 - 15:00 Need for a Solution (By using a systematic approach we are better able to avoid the knee jerk decisions... Learn about: Systematic Approach, Problem Solving...

...to company profit and the environment in three simple steps. What can we change and how can we do it. 10.30-11.15: Use power intelligently. Explore how we can audit our lighting... Learn about: Ms Office, Cutting Costs, Office IT...

...Non verbal 12:15 – 12:45 How to communicate via email more effectively 12:45 – 13:00 Personal Action Plans, Review and Close... Learn about: Communication Training, Questioning skills, Non verbal...