PTP Training & Marketing Ltd courses

...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer satisfaction...

...Understand precisely who your customer is, and the best ways to ensure you know exactly what they want and require from your organisation. How to build...

...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver... Learn about: Customer Service, Customer Service Skills...

...in relation to incoming calls How to handle complaints in a positive way Masterclass in Handling Incoming Telephone Calls - Half Day (pm)- Virtual Training...

...shape customer attitude 11.00 – 11.15 Coffee break 11.15 – 12.45 Communication face - to - face and over the telephone. Body language and facial expression... Learn about: Communication Training...

...present back to the group.) 12:00 - 13:00 Customer Expectations (Telephone & Face to Face) 13:00 - 14:00 Lunch Break. 14:00 - 14:30 Verbal Communication... Learn about: Sales Training, Communication Training...

...impacting upon personal & team success 12.45 – 13.30 Lunch 13.:30 - 15:00 Managers as the Emotional thermostat – getting the most from your team 15:00... Learn about: Team Training, Emotional Intelligence...

...12.30 – 13.00 The role of marketing and distribution in Sales 13.00 – 14.00 LUNCH 14.00 – 15.00 Ensuring that we have the right balance within the sales... Learn about: Sales Strategy, Sales Trends, IT risk...

...project management actions in relation to your situations." "The ability to develop a systematic approach to projects of all types An improved understanding... Learn about: Project Management, Project scheduling, Resources and management...

...private or voluntary sector. The aim of this one-day course is to enable those who are either new to a contract management role or who find themselves... Learn about: Management Tools, Contract term, Management Skill...

...16.00 – 16.15 Useful words for minutes and common confusions that spellcheck may not pick up and correct... Learn about: Minute Taking...

...when proofreading Apply a range of proofreading tips and techniques. " Proof Reading - Timetable 09:30 - 09:45 Introduction and course objectives... Learn about: Style sheet, Proofreading process, Proofreading practice...

...and exceeding expectations 12:15 - 12:45 How to make the step from good to great 12:45 - 13:00 Personal Action Plans, Review and Close... Learn about: Action Plans...

...manager when you are being delegated a task or new responsibility - delegation is a two-way process!). Good delegation saves you time, develops your people...

...through the sharing of information, creating autonomy and the development of self-directed teams with self-responsibility. Understand how empowerment... Learn about: Team Training...

...This is a practical half day Workshop designed to show you how to communicate and connect effectively by understanding communication barriers and how to deal with... Learn about: Communication Training...

...11:00 - 12:00 A Look at Clarity and its Effectiveness (The value of understanding behavioural characteristics and how to set objectives accordingly)... Learn about: Communication Skills, Communication Training...

...need to communicate with all involved in order to reduce further instances of the same issue. Creative Problem Solving - Timetable 09:30 - 10:00 Coffee... Learn about: Systematic Approach, Problem Solving...

...advice on how to cut costs and waste in all office procedures with an emphasis on green management. Using current case studies, see what can be achieved through simple actions... Learn about: Cutting Costs, Office IT, Ms Office...

...10:30 – 11:15 Identifying different communication styles 11:15 – 11:30 Coffee Break 11:30 – 12:15 Skills practice, Listening, Questioning Skills... Learn about: Questioning skills, Non verbal, Communication Training...