PTP Training & Marketing Ltd courses

...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer satisfaction...

...10.00 – 10.30: Let’s profile our existing customers. Who are they, where do they come from and what do you think they want? 10.30 – 11.15: What are our competitors doing?...

...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Service, Customer Service Skills...

...in relation to incoming calls How to handle complaints in a positive way Masterclass in Handling Incoming Telephone Calls - Half Day (pm)- Virtual Training...

...Reception is pivotal as a crucial first impression for new clients, consistency for existing clients and disseminating information around the company... Learn about: Communication Training...

...report their findings back to the group) 15:00 - 15:15 Delegates to Critique Taped Calls 15:30 - 16:30 Visual Communication (This final session gets delegates... Learn about: Communication Training, Sales Training...

...Persuasion & Influencing techniques 16.15 – 16.30 Summary, Close & Action Plan... Learn about: Team Training, Emotional Intelligence...

...by the Strategy Analysis of the Market Place Identification of Risk and Contingency Plans" Developing a Sales Strategy - Timetable 09.30 – 10.00 Coffee... Learn about: Sales Training, Sales Trends, IT risk...

...element in Projects 15:45 – 16:15 Review of key success factors in Project Management 16:15 – 16:30 Action plans and course close... Learn about: Project Management, Resources and management, Project scheduling...

...knowhow are necessary to incentivise performance in accordance with the contract specification. Practical tips and knowhow will be passed on to enable... Learn about: Management Skill, Management Tools, Contract term...

...12.00 – 12.30 The big question – what to include and what to leave out of minutes. 12.30 – 13.45 Lunch 13.45 – 14.30 Layouts – sections, styles... Learn about: Minute Taking...

...when proofreading Apply a range of proofreading tips and techniques. " Proof Reading - Timetable 09:30 - 09:45 Introduction and course objectives... Learn about: Proofreading process, Style sheet, Proofreading practice...

...Differentiates between the roles of managers and leaders Identifies the core practices of successful leaders Recognises what teams expect from leaders... Learn about: Action Plans...

...grooms a successor, and motivates. Poor delegation will cause you frustration, demotivates and confuses the other person, and fails to achieve the task or purpose itself...

...through the sharing of information, creating autonomy and the development of self-directed teams with self-responsibility. Understand how empowerment... Learn about: Team Training...

...wavelengths and how to structure your message to match these Connecting and Communicating - Half Day (am) - Timetable 09:30–09:45 Coffee and Introductions... Learn about: Communication Training...

...11:00 - 12:00 A Look at Clarity and its Effectiveness (The value of understanding behavioural characteristics and how to set objectives accordingly)... Learn about: Communication Training, Communication Skills...

...Problem Solving 13:00 - 14:00 Lunch 14:00 - 15:00 Need for a Solution (By using a systematic approach we are better able to avoid the knee jerk decisions... Learn about: Problem Solving, Systematic Approach...

...Develop skills to inspire and promote a positive staff culture to support your role." Cutting Costs and Waste in Your Office - Timetable 9.30-10... Learn about: Office IT, Cutting Costs, Ms Office...

...A chance to practice personal skills How to get the best results when communicating via email Recognise the benefits of communicating effectively Communicating... Learn about: Questioning skills, Communication Training, Non verbal...