PTP Training & Marketing Ltd courses

...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer satisfaction...

...15.45 – 16.45: Developing an Action Plan for changes you can make to increase customer satisfaction by really knowing your customer. 16:45 – 17:00 Summary...

...and clients perspectives and needs A better understanding of themselves; both strengths and improvement areas An opportunity to gain more advanced customer... Learn about: Customer Service, Customer Service Skills...

...Timetable 14:00 - 14:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates personal experience of poor service...

...In so many ways, the Receptionist makes a substantial contribution to maintaining service standards and working relationships with both clients and colleagues... Learn about: Communication Training...

...14:30 - 15:00 Delegates to be Mystery Shoppers (Delegates working in small groups will be assigned tasks to make phone enquiries to different sectors... Learn about: Communication Training, Sales Training...

...personal & team success 09:45 - 10:00 Characteristics of an emotion 10:00 - 10:30 The 5 Emotional Intelligence competencies 10.00- 1045 Break 10... Learn about: Emotional Intelligence, Team Training...

...and building a target market - Profiling, focusing and targeting. Ensuring that there is a significant ROI. Ensure there is a Mission Statement for each new Account... Learn about: Sales Strategy, IT risk, Sales Trends...

...Assessing the risks and controlling the project 14:15 - 15:00 Phase 4 : Reviewing and completing the hand-over 15:00 - 15:15 Coffee 15:15 – 15:45 The people... Learn about: Resources and management, Project Management, Project scheduling...

...steps might be available to provide a remedy for well managed and resourced contracts. Practical help and guidance on best practice." " Introduction... Learn about: Contract management, Management Skill, Contract term...

...what to leave out of minutes Sections, styles and layouts Whois doing what and when Headings and numbering Useful words for minutes Writing in the active... Learn about: Minute Taking...

...symbols when marking up hard copy Master the electronic proofreading process Create and use a style sheet Identify some common errors likely to be encountered... Learn about: Proofreading practice, Proofreading process, Style sheet...

...11:30 Exploring and applying the core leadership practices that make a real difference 11:30 - 11:40 Coffee Break 11:40 - 12:15 Managing the outside world... Learn about: Action Plans...

...grooms a successor, and motivates. Poor delegation will cause you frustration, demotivates and confuses the other person, and fails to achieve the task or purpose itself...

...work Release the power within their team How to delegate work effectively Effective Management of Your Team - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00... Learn about: Team Training...

...This is a practical half day Workshop designed to show you how to communicate and connect effectively by understanding communication barriers and how to deal with... Learn about: Communication Training...

...11:00 - 12:00 A Look at Clarity and its Effectiveness (The value of understanding behavioural characteristics and how to set objectives accordingly)... Learn about: Communication Training, Communication Skills...

...that may further distort the current situation.) 15:00 - 16:00 The Value of the Team (How the use of existing skills and knowledge within the team can influence solutions... Learn about: Problem Solving, Systematic Approach...

...heating and equipment use. 11.15-11.30: Coffee break 11.30-12.15: Office supplies and the paper challenge. Exploring and sourcing different suppliers... Learn about: Office IT, Cutting Costs, Ms Office...

...Non verbal 12:15 – 12:45 How to communicate via email more effectively 12:45 – 13:00 Personal Action Plans, Review and Close... Learn about: Questioning skills, Communication Training, Non verbal...