PTP Training & Marketing Ltd courses

...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer satisfaction...

...How to build a successful rapport with new or existing clients and how to ensure they remain loyal. The three essential skills you need to genuinely know your customer...

...10:00 Coffee & Introduction 10:00 - 10:30 What makes for good customer care 10:30 - 11:00 Getting it Right - Building on your Good Practices 11:00... Learn about: Customer Service, Customer Service Skills...

...This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical...

...face to face Steering conversations with effective questioning 12.45 – 13.30 Lunch 13.30 – 14.00 Accurate and Active listening skills Taking and leaving... Learn about: Communication Training...

...10:30 - 11:00 The Hole in the Bucket Syndrome 11:00 - 11:15 The Value of Brands (What makes a good brand. A look at the strength of Company's Brand and what it stands for... Learn about: Sales Training, Communication Training...

...the temperature which should be set to generate team achievement. In addition there is a session on “How to be an Owl” by being wise about the importance... Learn about: Emotional Intelligence, Team Training...

...by the Strategy Analysis of the Market Place Identification of Risk and Contingency Plans" Developing a Sales Strategy - Timetable 09.30 – 10.00 Coffee... Learn about: Sales Strategy, Sales Trends, IT risk...

...10:15 Types of project and the role of the project Manager 10:15 - 10:45 The 4 Key phases of a Project 10:45 - 11:00 Phase 1 : Defining the Project objectives... Learn about: Resources and management, Project scheduling, Project Management...

..."In this age of austerity and financial cut-backs, managing contracts effectively is vital for the success of any organisation, whether in the public... Learn about: Management Skill, Contract term, Management Tools...

...16.00 – 16.15 Useful words for minutes and common confusions that spellcheck may not pick up and correct... Learn about: Minute Taking...

...12.00 The electronic proofreading process 12.00 - 12.30 Using a style sheet 12:30 - 13:30 Lunch 13:30 - 14:00 Proofreading practice 14:00 - 15:00 Refreshing... Learn about: Style sheet, Proofreading process, Proofreading practice...

...Differentiates between the roles of managers and leaders Identifies the core practices of successful leaders Recognises what teams expect from leaders... Learn about: Action Plans...

...Delegation best practice 12:00 – 13:00 Lunch 13:45 – 14:00 Different levels of delegation 14:00 – 14:30 Delegation styles 14:30 – 15:00 What delegators...

...(How to remove the organisations structure and agree the boundaries.) 14:00 - 15:00 Self-directed teams (What is a self-directed team and how can they be developed... Learn about: Team Training...

...09:45–10:15 Communication situations and barriers 10:15–10:45 Assessing listening and communication areas for improvement 10:45–11:15 Personal priorities... Learn about: Communication Training...

...and How Do We Assess our Ability? (What are the barriers to and the basics of good communication? How does communication affect working relationships?)... Learn about: Communication Skills, Communication Training...

...that may further distort the current situation.) 15:00 - 16:00 The Value of the Team (How the use of existing skills and knowledge within the team can influence solutions... Learn about: Problem Solving, Systematic Approach...

...Develop confidence in cutting waste and energy consumption in office procedures Develop a green office charter and action plan. Step by step practical... Learn about: Cutting Costs, Ms Office, Office IT...

...It will increase delegates confidence and enable them to communicate confidently with all people they interact with. Identify core communication skills... Learn about: Communication Training, Questioning skills, Non verbal...