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PTP Training & Marketing Ltd courses
- Short course
- Online
- Intermediate
- Different dates available
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer satisfaction...
- Short course
- Online
- Intermediate
- Different dates available
...10.00 – 10.30: Let’s profile our existing customers. Who are they, where do they come from and what do you think they want? 10.30 – 11.15: What are our competitors doing?...
- Short course
- Online
- Intermediate
- Different dates available
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Service, Customer Service Skills...
- Short course
- Online
- Intermediate
- Different dates available
...in relation to incoming calls How to handle complaints in a positive way Masterclass in Handling Incoming Telephone Calls - Half Day (pm)- Virtual Training...
- Short course
- Online
- Intermediate
- Different dates available
...Reception is pivotal as a crucial first impression for new clients, consistency for existing clients and disseminating information around the company... Learn about: Communication Training...
- Short course
- Online
- Intermediate
- Different dates available
...report their findings back to the group) 15:00 - 15:15 Delegates to Critique Taped Calls 15:30 - 16:30 Visual Communication (This final session gets delegates... Learn about: Communication Training, Sales Training...
- Short course
- Online
- Intermediate
- Different dates available
...Persuasion & Influencing techniques 16.15 – 16.30 Summary, Close & Action Plan... Learn about: Team Training, Emotional Intelligence...
- Short course
- Online
- Different dates available
...by the Strategy Analysis of the Market Place Identification of Risk and Contingency Plans" Developing a Sales Strategy - Timetable 09.30 – 10.00 Coffee... Learn about: Sales Training, Sales Trends, IT risk...
- Short course
- Online
- Different dates available
...element in Projects 15:45 – 16:15 Review of key success factors in Project Management 16:15 – 16:30 Action plans and course close... Learn about: Project Management, Resources and management, Project scheduling...
- Short course
- Online
- Different dates available
- 1 Day
...knowhow are necessary to incentivise performance in accordance with the contract specification. Practical tips and knowhow will be passed on to enable... Learn about: Management Skill, Management Tools, Contract term...
- Short course
- Online
- Different dates available
...12.00 – 12.30 The big question – what to include and what to leave out of minutes. 12.30 – 13.45 Lunch 13.45 – 14.30 Layouts – sections, styles... Learn about: Minute Taking...
- Short course
- Online
- Different dates available
...when proofreading Apply a range of proofreading tips and techniques. " Proof Reading - Timetable 09:30 - 09:45 Introduction and course objectives... Learn about: Proofreading process, Style sheet, Proofreading practice...
- Short course
- Online
- Different dates available
...Differentiates between the roles of managers and leaders Identifies the core practices of successful leaders Recognises what teams expect from leaders... Learn about: Action Plans...
- Short course
- Online
- Different dates available
- 1 Day
...grooms a successor, and motivates. Poor delegation will cause you frustration, demotivates and confuses the other person, and fails to achieve the task or purpose itself...
- Short course
- Online
- Intermediate
- Different dates available
...through the sharing of information, creating autonomy and the development of self-directed teams with self-responsibility. Understand how empowerment... Learn about: Team Training...
- Short course
- Online
- Intermediate
- Different dates available
...wavelengths and how to structure your message to match these Connecting and Communicating - Half Day (am) - Timetable 09:30–09:45 Coffee and Introductions... Learn about: Communication Training...
- Short course
- Online
- Intermediate
- Different dates available
...11:00 - 12:00 A Look at Clarity and its Effectiveness (The value of understanding behavioural characteristics and how to set objectives accordingly)... Learn about: Communication Training, Communication Skills...
- Short course
- Online
- Intermediate
- Different dates available
...Problem Solving 13:00 - 14:00 Lunch 14:00 - 15:00 Need for a Solution (By using a systematic approach we are better able to avoid the knee jerk decisions... Learn about: Problem Solving, Systematic Approach...
- Short course
- Online
- Intermediate
- Different dates available
...Develop skills to inspire and promote a positive staff culture to support your role." Cutting Costs and Waste in Your Office - Timetable 9.30-10... Learn about: Office IT, Cutting Costs, Ms Office...
- Short course
- Online
- Intermediate
- Different dates available
...A chance to practice personal skills How to get the best results when communicating via email Recognise the benefits of communicating effectively Communicating... Learn about: Questioning skills, Communication Training, Non verbal...