PTP Training & Marketing Ltd courses

...An understanding of forecasting techniques An understanding of basic product costing Managing Budgets- Virtual Training - Timetable 09:30 - 10:00 Coffee... Learn about: Managing Budgets, Aims of Budgeting, Product Costing...

...a business How to leverage the value of their business How to find genuine bargains for immediate capital gain Why branding is important and how to achieve... Learn about: Reducing Risk, IT risk, Profitable Business Fast...

...Setting budgets. Monitoring and controlling a budget. Plans against actuals. Variance analysis. Defining and classifying costs. Pricing. Impact of Currency... Learn about: Financial Training, Balance Sheet, Pricing Strategy...

...The aim of this half-day course is to offer practical experience in reading financial statements enabling relevant interpretation and evaluation to enhance business decision-making... Learn about: Balance Sheet, Profit and Loss, Financial Terms...

...and Contingency 1140 Project scheduling (Project paths, critical path analysis) 1210 Resourcing – people and finance 1225 Summary 1230 Close... Learn about: Project Management, IT Project Management, Business Finance...

...Also detailed are project planning methodologies, best ways to schedule and deliver a project along with reporting and control methods... Learn about: Thinking Styles, IT Project Management, Business Finance...

...12:00 SMART Objective Setting 12:00 - 13:00 Successfully Setting SMART Objectives 13:00 - 14:00 Lunch 14:00 - 15:15 SMART Objective Setting Practical 15:15... Learn about: Business skills, Business Studies, Telephone Calls...

..."the information needed to maintain effective financial control understand key measures of financial performance actions to improve the profitability... Learn about: Finance Department, Financial Training, Cash Flow Statement...

...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: Best Practice, Call Centre...

...a winning budget How to present a successful case How to deal with negotiations How to implement and maintain a budget " " Winning the Budget You...

...09:45 – 10:45 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover delegates' personal experience of poor service... Learn about: Customer Care...

...13:00 Being the Best at Customer Care 13:00 - 14:00 Lunch Break. 14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them?... Learn about: Customer Care...

...that govern what we do) 15:30 - 15:45 Coffee Break 15.45 - 16:30 Have we got it right? 16:30 - 16:45 Summary & Action Plans Agreed...

...service levels Well rehearsed answers to complaints and compliments How to turn complaints and compliments into more business Customer Satisfaction as a Selling... Learn about: Customer Care, Customer satisfaction...

...This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls... Learn about: Incoming Calls...

...This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary... Learn about: Difficult People...

...What annoys us and what delights us? 10:00 – 10:30 Best practice. The golden rules to writing an outstanding email. 10:30 – 11:00 Verbal communication skills... Learn about: Excellent customer experience, Email skills, Via Email...

...opportunity to measure how well you are doing and work on improvement areas An increase in confidence in dealing with visitors Enhancing the Visitors Experience... Learn about: Public Sector, Customer Care...

...(We will be doing exercises to establish what annoys us and delights us personally with regard to telephone and email and how we can apply this to our own business)... Learn about: Customer Service...

...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Customer Care...