PTP Training & Marketing Ltd courses

...might influence management decisions) 15:00 - 15:15 Ratio Analysis (A look at what financial information may be available at a glance) 15:15... Learn about: Glossary of Terms, Managing Budgets, Aims of Budgeting...

...This investor and entrepreneur training day is in two parts. The first shows how those that were successful entrepreneurs managed their businesses differently... Learn about: Value a Business, Reducing Risk, Entrepreneur Skills...

...Working Capital: Current Ratios, Debtors Ratio, Business Trends) 12:30 - 13:00 Finance in the Business (The business cycle, planning, target setting... Learn about: Financial Management, Financial Training, Cash Flow...

...14:45 Using the financial measurements – practical applications 14:45 -15:00 Coffee break 15:00 - 15:30 Understanding cash flow and its relationship to profit 15:30... Learn about: Balance Sheet, Financial Training, Financial Terms...

...The opportunity to develop a current project during the session" This half-day course is designed for those who are increasingly undertaking project... Learn about: IT Project Management, Business Finance, Stakeholder Management...

...Also detailed are project planning methodologies, best ways to schedule and deliver a project along with reporting and control methods... Learn about: Project Management, Thinking Styles, Stakeholder Management...

...It also gives managers a better understanding of the characteristics of good quality SMART Objectives and how they can be used to improve the motivation... Learn about: Business to plan, Telephone answering, Telephone Calls...

...cash flow of your business" " Sustaining Effective Financial Control - Timetable 9.30 - 9.45 Coffee & course objectives 9.45 - 10.30 What information is needed... Learn about: Cash Flow Statement, Financial Reports, Financial Training...

...participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through... Learn about: Call Centre, Best Practice...

...and monitor a budget (Setting up of systems and reporting to ensure success of methods) 16:30 Summary & Action Plans Agreed...

...10:45 – 11:00 Incoming Calls – The Basics & Handling Complaints (First impressions, Answering the Telephone, The Correct Vocabulary) 11:00 – 11:15 Coffee... Learn about: Customer Care...

...amount of relevant information in order to move the organisation forward in a constructive manner Customer Care - Timetable 09:30 - 10:00 Coffee & Introduction 10:00... Learn about: Customer Care...

...Customer Excellence for Finance Staff - Timetable 09:30 - 09:45 Coffee & Course Objectives 09:45 - 10:30 Customer Excellence (What does it mean to...

...how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied... Learn about: Customer Care, Customer satisfaction...

...09:30 GROUP 1 Task 1: What Do We Hate About Calling Other Companies? 09:45 Incoming Calls - The Basics 10:00 Task 2: What Do You Really Want From These Calls?... Learn about: Incoming Calls...

...This dealing with difficult people course helps identify difficult personality types and how to deal with them effectively and provides the skills necessary... Learn about: Difficult People...

...12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow... Learn about: Email skills, Excellent customer experience, Via Email...

...of the needs of visitors to the organisation and how to approach them empathically. The programme enables you to gain confidence in dealing with diverse... Learn about: Customer Care, Public Sector...

...The big difference. (This part of the course clearly identifies the skill sets we need for these two unique forms of communication) 10:30 – 11:00 Don't put me on hold!... Learn about: Customer Service...

...Incoming Calls - Timetable 09:30 - 10:00 Coffee & Introduction. 10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover... Learn about: Customer Care...