Re-imagine
Course
Distance
£ 1,729
+ VAT
Description
-
Type
Course
-
Methodology
Distance Learning
Reviews
Have you taken this course?
Course programme
About the programme
Tom Peters is back with a passionate wake-up call for the business world. Each of the programmes in this fast-paced and entertaining series features an organisation that faced revolutionary business challenges and responded by inventing entirely new opportunities. Each had to re-imagine the nature of work itself by using the energy and engagement of all its people.
Re-imagine customer service and talent:Learn how a company developed the highest customer satisfaction and lowest employee turnover rate of any major US retailer.
Dealing with change:Discover how Turner Network Television changed their external brand identity and internal culture and learn how to make organisational change fun!
Think differently:Findout how a culture of continuous innovation and improvement can lead to incredible results.
Re-imagine technology and the customer:Discoverhow a company re-designed the mortgage industry through their fearless use of technology and their innovative approach to change.
Turning work assignments into WOW projects:Learn from a case study that shows how to turn the next project upside down and bring a feeling of "WOW!" to work.
Re-imagine the customer experience:Discover how to deliver great service and make it memorable.
Each programme comes with a training workbook that includes exercises and detailed training points.
The key outcomes
-Learn key business skills from a best-selling business expert
-Maximise productivity and profitability by moving with the times and embracing change
-Motivate staff and satisfy customers
Programme includes:
DVD
Workbook
Information:
An Enterprise Media production.
Tom Peters is back with a passionate wake-up call for the business world. Each of the programmes in this fast-paced and entertaining series features an organisation that faced revolutionary business challenges and responded by inventing entirely new opportunities. Each had to re-imagine the nature of work itself by using the energy and engagement of all its people.
Re-imagine customer service and talent:Learn how a company developed the highest customer satisfaction and lowest employee turnover rate of any major US retailer.
Dealing with change:Discover how Turner Network Television changed their external brand identity and internal culture and learn how to make organisational change fun!
Think differently:Findout how a culture of continuous innovation and improvement can lead to incredible results.
Re-imagine technology and the customer:Discoverhow a company re-designed the mortgage industry through their fearless use of technology and their innovative approach to change.
Turning work assignments into WOW projects:Learn from a case study that shows how to turn the next project upside down and bring a feeling of "WOW!" to work.
Re-imagine the customer experience:Discover how to deliver great service and make it memorable.
Each programme comes with a training workbook that includes exercises and detailed training points.
The key outcomes
-Learn key business skills from a best-selling business expert
-Maximise productivity and profitability by moving with the times and embracing change
-Motivate staff and satisfy customers
Programme includes:
DVD
Workbook
Information:
An Enterprise Media production.
Re-imagine
£ 1,729
+ VAT