Principles of Customer Service Level 2 Certificate QCF
Course
Distance
Description
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Type
Course
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Level
Intermediate
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Methodology
Distance Learning
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Class hours
160h
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Duration
12 Months
Effective customer service is crucial when developing a successful working business. This programme will help you to develop the skills needed to do this and achieve a qualification that recognises your achievement. This Principles of Customer Service QCF qualification will enable you to gain knowledge and develop existing skills around this vital and engaging service.
The Principles of Customer Service QCF course will provide you with the knowledge of how to deliver excellent customer service and improve your skills that can be used in a working environment. After successfully completing the course, you will receive a nationally recognised qualification in this subject area which can enhance your CV and boost career prospects and increase opportunities.
Qualification Number: 601/3712/5
Total Credits: 15
Facilities
Location
Start date
Start date
About this course
Key Topics
The NCFE Level 2 Principles of Customer Service course is divided into manageable units. These are :
Unit 1: Understanding the organisation
Unit 2: Prepare to deliver excellent customer service
Unit 3: Communication in the customer service role
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about Principles of Customer Service and would like to take part in a highly rewarding home study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.
NCFE Level 2 Certificate in Principles of Customer Service (QCF)
Qualification Number: 601/3712/5
Total Credits: 15
Reviews
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Very good course details and course work and good support from tutor and feedback.
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Course rating
Recommended
Centre rating
Terry
This centre's achievements
All courses are up to date
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More than 50 reviews in the last 12 months
This centre has featured on Emagister for 16 years
Subjects
- IT
- Customer Service
- Customer relationship
- Organisational policies
- Organisational procedures
Teachers and trainers (1)
Support Advisor
Support Advisor
Course programme
Principles of Customer Service ( Level 2 QCF Certificate )
How is the course structured?
The NCFE Level 2 Principles of Customer Service course is divided into manageable units. These are :
Unit 1: Understanding the organisation
In this unit, learners will look at the factors that can affect the organisation and customer service role. This unit also covers employee rights and responsibilities, organisational policies and procedures, career pathways in customer service and the support required.
Unit 2: Prepare to deliver excellent customer service
This unit introduces customer needs, expectations and how to satisfy them. Learners will gain an awareness of procedures, practices, legislation and how to handle complaints.
Unit 3: Communication in the customer service role
This unit explores handling customer service information and working in a team. It also provides an understanding of product promotion, information security, meeting the needs of a diverse range of customers and the evaluation of products and service.
Course assessment
This course is marked through a process of continuous assessment guided by your tutor following NCFE guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.
We send the full course out with the units listed above, you then read through the course in your own time and complete the assignments which you send to your tutor for marking. There is no word count for these assignments. However, one sentence answers will be rejected and you will have to re-submit it for marking.
Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by NCFE, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme
Course fees
Our aim is to provide you with the best deal available, therefore any registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Level 2 Principles of Customer Service home study course is £375, though for a limited time we are offering you the opportunity to pay only £300 which is a 20% discount if you enrol online and pay in full.
You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £75 and then 4 equal payments of £75 per month. The first instalment is paid about a month after you receive your course.
Additional information
Career opportunities: Customer Service Manager, Banking Customer Service Advisor and Call Centre Operator
Principles of Customer Service Level 2 Certificate QCF