Resort Representatives

Resort Representatives
Business, Leisure, Sport & Law
Board and Syllabus details
Board: NCFE
About the subject

Interested in working overseas?
Welcome a challenge?
Enjoy solving problems?
Above all, you love working with different people, then maybe working as a resort rep is for you, whether it's a career or a job for your gap year.
This course will give you the information you need and possibly help you secure that position on that sunny desert island!!
You will have the opportunity to watch resort reps in action, meet with the people that do the job and deliver your own welcome party.

Learning Styles

Students will learn the theory underpinning the role of a resort rep and, through video, discussion and role play, understand how these theories are put into practice. Students will complete a workbook where they can record their ideas and appropriate techniques.

Subject combinations and progression

This subject is relevant to any student who has an interest in working overseas and is particularly useful for students studying languages, business or travel and tourism.

Subject modules and assessment
Unit 1:
Understand the travel industry and the role of the resort Rep.
Unit 2:
Fulfil the resort rep's role at the airport
Unit 3:
Fulfil the role of the resort rep at the hotel
Unit 4:
Fulfil the role of the resort rep on coach tours.
Unit 5:
Promote effective customer care
Unit 6:
Review the effectiveness of tour duties.
Students are assessed through a portfolio of work and a short multiple choice exam

Entry Requirements

None