Retail Level 3 - Management

Short course

In Brighton

Price on request

Description

  • Typology

    Short course

  • Location

    Brighton

Facilities

Location

Starts

Brighton (East Sussex)
First Floor, 11 South Road, BN1 6SB

Starts

On request

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Course programme

Mandatory Units

  • Work effectively in your retail organisation

Optional Units

5 units - at least 2 must be chosen from the following

  • Contribute to the continuous improvement of retail operations
  • Recruit, select and keep colleagues (Management StandardS Centre)
  • Provide learning opprtunities for colleagues (Management StandardS Centre)
  • Develop productive working relationships with colleagues (Management Standards Centre)
  • Allocate and check work in your team (Management Standards Centre)

Any remaining units must be chosen from the following units at level 3:

Stock Management

  • Organise the reecipt and storage of goods in a retail environment
  • Audit stock levels and stock inventories in a retail environment

Product Expertise

  • Monitor and help improve food saftey in a retail environment

Sourcing

  • Source required goods and service in a retail environment

Merchandising

  • Maintian the availability of goods for sale to customers in a retail environment

Management and Leadership

  • Contribute to the continuous improvements of retail operations
  • Plan, monitor an adjust staffing leveles and schedules in a retail environment
  • Recruit, select and keep colleagues (Management Standards Centre)
  • Allocate and check work in your team (Management Standards Centre)

Developing People

  • Provide learning opportunities for colleagues (Management Standards Centre)
  • Develop productive working relationships with colleagues (Management Standards Centre)

Finance Administration

  • Evaluate the receipt of payments from customers

Customer Service

  • Monitor and evaluate the quality of service provided by external suppliers to your customers
  • Organise the delivery of reliable customer service (Institute for Customer Service)
  • Improve the customer relationship
  • Work with others to improve customer service
  • Montior and solve customer service problems
  • Promote continuous improvement in customer service

Organisational Effectiveness

  • Help to mnitor and maintain the security of the retail unit
  • Monitor and maintain health and safety in a retail environment

Retail Level 3 - Management

Price on request