Selling Skills

Selling Skills

About the Course

Who is the course for?
This course is for people who sell products or services on a face to face basis as part of their work. It is aimed at sales representatives and merchandisers, sales engineers and retailers and their staff. It also supports the development of customer service staff.
Study Mode
Short Course
Contact Details

Introduction Course Outcome: By the end of the course, participants will understand and be able to use the selling process effectively. The will have a road map of a sale, and be able to lead the conversation through to a successful close, contributing to the success of their organisation.

Key Objectives Participants will learn how to sell products or services successfully and confidently. They will have the opportunity to try out their new skills in role play situations.

Course Units
· Planning and preparation
· Breaking the ice
· Introductions
· Building the relationship
· Establishing customer needs
· Questioning techniques
· Listening skills
· Presentations
· Meeting customer needs
· Features, benefits and advantages
· Drawing and overcoming objections
· Closing the sale
· Link selling
· Follow up
· Repeat selling
· Turning the worst customer into the best

Duration 1 day

Tuition Fees(Cost) £150