Customer Service Skills Training

...The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet... Learn about: Customer Care, Customer Service Skills, Influencing Skills... More

...Before starting on the call centre 'script', begin by understanding your customer! Performance in People has been at the heart of customer service... Learn about: Call Centre, Customer Service Skills... More

...Therefore it is important to create the right impression and handle calls professionally and effectively. The course will enable delegates to project... Learn about: Customer Care, Customer Service Skills... More

...This Telephone Skills training course is designed to Improve language and phrases, increase confidence and a create a professional telephone voice with the ability to structure and lead calls in the right direction. Suitable for: This Telephone Skills Training Course is ideal for staff using... Learn about: Call Centre, Persuasion Skills, Negotiation Skills... More

...How We Train Phone Skills- By Developing a Commecial Awareness within your Team Any member of your team who is required to use the telephone... Learn about: Call Centre, Customer Care, Persuasion Skills... More

...This course we will provide you with step by step methods for enjoying the experience of following up leads and converting them into prospects... Learn about: Customer Service Skills, Call Centre, Negotiation Skills... More

...To gain knowledge and skills on phone sales and telephone techniques. Suitable for: Companies and employees... Learn about: Call Centre, Persuasion Skills, Customer Service Skills... More

...Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations, the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face... Learn about: Customer Relationship Management, Career Development, Customer Service Skills... More

...Recognise good customer service practice and its effect on internal and external customers. Suitable for: All staff engaged in direct contact with customers or clients... Learn about: Customer Service Skills, Call Centre, Customer Care... More

... internal and external, feel special and valued. Make customers feel welcomed and cared for at every contact. Use skills for questioning and listening effectivel. Suitable for: This course is suitable for all staff dealing with customers to raise customer service standards by instructing, equipping... Learn about: Customer Care, Customer Service Skills... More

...Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched... Learn about: Sales Training, Customer Service Skills... More

...In this webinar, the speaker will explain how to create an outstanding customer service experience, and how to handle difficult customers like a pro. This course is perfect for business owners, managers and employees to get their team trained... Learn about: Customer Service Skills, Business Risk, Team Training... More

...This two part training course delivered over 1 day will enable customer focused staff to become more effective, efficient and confident at providing exceptional customer service and increasing sales for their company. Delivered by a professionally qualified trainer- highly experienced in commercial... Learn about: Negotiation Skills, Customer relationship, Relationship Building... More

...The Exceptional Customer Service Training course will teach you how to 'Go the Extra Mile' for your Customers, handle issues Assertively and exceed the customers expectations. Giving exceptional customer service will delight your customers, exceed their expectations and set your organisation apart... Learn about: Customer Service Skills... More

...This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. Suitable for: suitable... Learn about: Customer Service Skills, Customer Care... More

...You will learn the skills and techniques to handle any type of incoming call in a positive way that fulfils the customers needs and exceeds their expectations. Suitable for: Those of you who answer the telephone for a living... Learn about: Customer Service Skills, Influencing Skills, Customer Care... More

...'My customer is everyone who isn't me,' is without doubt the best way to approach everyone you come into contact with, including colleagues, to ensure that you are able to maximise every opportunity for success that comes your way! 68% of customers move-on to find another business partner... Learn about: Customer Care, Customer Service Skills... More

...Do you want to learn how to improve your selling techniques and up-selling skills? Emagister just added the perfect course for you! If your job consists on selling products and services and be in contact with customers and you want to boost your career, then you are in the right place... Learn about: Hospitality Marketing, Sales Techniques, Presentation Skills... More

...Identify the challenges of effective telephone communication, be able to handle difficult customers with ease and confidence. Suitable for: All new recruits to a business and people who want to improve their telephone and communication skills... Learn about: Call Centre, Customer Service Skills... More

...In this interactive and practical workshop you will gain the understanding, skills and confidence to develop your customer-centred activities. There is guidance on how to quickly implement ideas and techniques to handle all customer situations in a positive way, to deal with difficult customers... Learn about: Customer Service Skills, Customer Care... More