Short courses

...success Improve Political Awareness in order to achieve more Know how to influence & persuade others in different ways Be able to share EI techniques... Learn about: Intelligence Analysis, Team Training, Emotional Intelligence...

...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team. Understand... Learn about: Customer Service...

...utilise this to your customers delight How to develop an awareness of competitors and how to use this to improve your own service Using current case studies... Learn about: Public Sector, Customer Service...

...10:00 Coffee & Introduction 10:00 - 10:30 What makes for good customer care 10:30 - 11:00 Getting it Right - Building on your Good Practices 11:00... Learn about: Customer Service, Customer Service Skills...

...The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short lectures, exercises and role-plays; this seminar is designed... Learn about: Managing Conflict, Conflict Management, Truths about Conflict...

...Effective people management, delegation skills, motivation skills, team management, influencing and communication skills, enable project managers to... Learn about: People Management, Management Information Systems, Team Training...

..."Develop confidence in cutting waste and energy consumption in office and managerial procedures Understand the environmental impact of your role and... Learn about: Company profit, R Green Policy, Policy Effectively...

...his team and enables team members to have greater involvement, so why are we so resistent to it? Communication is critical. The way we direct will determine... Learn about: Management Information Systems, Team Training, Team Leader...

...The skills needed to manage employees performance should be part of every manager's repertoire. Unfortunately, most managers are expected to just do... Learn about: Management Information Systems, Situational Manager Styles, Management Tools...

...performance management from the recruitment stage all the way through to performance reviews and, if necessary, disciplinary procedures. Guidance and practice... Learn about: Receiving Feedback, Management Process, Performance Management Process...

...(Patterns of behaviour at work which impact on time management. Time stealers and the common traps. Starting to overcome the traps - Exercises)... Learn about: Management Tools, Management Techniques, Management skills...

...non-verbally Building rapport through language The 3 Representational Systems & questionnaire Using body language to build rapport 15:00 - 15:15 Coffee break 15:15... Learn about: Communication Training, Coffee break, Body Language...

..." Confidence in Making Face to Face Cold Calls - Timetable 08:00 - 08:30 Pairs Allocated Areas and Objectives/Targets Agreed (To take place at a suitable cafe... Learn about: Confidence Training, Role Plays, Cold Calls...

...for presentations The ability to identify and implement various closing techniques Negotiating skills Knowledge of follow-up systems" " Key Selling Skills... Learn about: Sales Management, Telephone Prospecting, Sales Training...

...and Course Objectives 10.00 – 11.00 Developing a sales strategy process 11.00 – 11.15 Coffee Break 11.15 – 12.30 Identifying and building a target market... Learn about: Sales Strategy, IT risk, Sales strategy process...

..."How and when to use over 20 types of closes Greater ability to handle objections Gain greater confidence to close in difficult situations"... Learn about: Sales Training, Closing Skills, Sales Trends...

...(Here participants decide which closes they prefer in different situations and the results are analysed, highlighting delegates' strengths and weaknesses... Learn about: Sales Trends, Negotiation Skills, Closing Skills...

..."Most organisations, whether they are in the private or public sector, undertake a certain amount of project work in their business. These projects may be quite short-term or operating over a long period. They may be for internal use or client-specific. This course is designed specifically... Learn about: Stakeholder Management, Project Management, Business Finance...

...advice on how to cut costs and waste in all office procedures with an emphasis on green management. Using current case studies, see what can be achieved through simple actions... Learn about: Office IT, Ms Office, Cutting Costs...

...This course focuses on how sales managers develop individuals in their team. Styles of coaching are analysed and practised in role-play so delegates... Learn about: Constructive Feedback, Coaching Skills, Sales Training...