SIA CCTV

Who is it for?

Anyone wanting to pursue a career in the security industry, specialising in CCTV control or for existing security personnel wanting to develop their skills.

Accreditation

National Open College Network (NOCN)

Course Content

This course comprises of 4 days training. Delivery includes participatory exercises, group and individual activities and trainer input.

Programme Content

1. Introduction to the Roles and Responsibilities of the CCTV Operator and other CCTV Staff
• The main responsibilities of a CCTV Operator
• Operator: code of conduct

2. Codes of practice, operational procedures & guidelines
• Code of practice for a CCTV system
• Assignments instructions

3. CCTV equipment & its operation
• The camera, transmission method, the monitor, the multiplexer, video recorder, purposes for carrying out camera patrols and recording images
• Full and random patrols
• Incident & spot monitors
• Recording images
• Aids to maintaining operator concentration
• Audit trails
• Written communication: record books, statements, reports
• Tape/media management

4. Control Room Communications & Access Control
• Verbal communication, telephones, customer service, dealing with difficult customers & complaints
• Different types of behaviour, radio and system failures

5. Legislation
• Data Protection Act 1998, initial assessment procedures, Human Rights Act 1998, The Convention Rights, Regulation of Investigatory Powers Act 2000, Freedom of Information Act 2000, Police & Criminal Evidence 1984, Criminal Procedures & Investigations Act 1996, Code of conduct

6. Dealing with Incidents
• The Theft Act 1968, Robbery, Burglary, Criminal Damage Act 1971,Offences Against the Person Act 1861 and non crime incidents

7. CCTV Surveillance Techniques
• Personal, primary, secondary values, prejudice, stereotyping & discrimination, relevant legislation, anti discriminatory practices, non visual communication, ethnic coding, bombs

8. Fire & Emergency Procedures
• Fire, types of extinguishers, fire fighting equipment, telephone bomb threats

9. Health & Safety at Work
• General duties of employers & employees, good housekeeping practices, safe systems of work, risk assessment, hazard, risk and stress.

Assessment Guidelines

The trainer will attend your place of work to assess your practical skills in the control room. This assessment will take place on a pre-arranged date.

Multiple Choice Examination at the end of day 4.

Qualification

National Certificate For CCTV Operators