Stand & Deliver courses

...Developing Self Awareness. Successful Tactics for Self Management in Challenging Situations. Taking Control and Choosing Your Emotional State... Learn about: Emotional Intelligence, IT Management, IT Development...

...deal with others over the ‘phone. At the end of this training programme participants will be able to: Understand the principle skills needed to use the... Learn about: Listening Skills, Telephone techniques, Essential Telephone Techniques...

...Skills and behaviours necessary to deliver excellent service Presenting yourself; projecting a professional image, verbal and non verbal communication... Learn about: Handling People Face to Face, Communication Training, Professional impression...

...Remotely Team Development Team Dynamics A Systematic Approach Constructive Feedback Motivational techniques Managing Performance Day 2 – Leading & Managing... Learn about: Mechanics of Engagement, Managing Change, Elements of Leadership...

...will be able to: Create a climate for co operation and collaboration Establish minimum requirement results Achieve win win outcomes Understand and... Learn about: Influencing patterns, Stages of Negotiation, Personal Strengths...

...communications which are concise but effective Understand the different types and purposes of meetings and identify possible pitfalls Use time constructively... Learn about: Effective meetings, Communication patterns, Problem Solving...

...non verbal language to be at our best and to influence others. Programming deals with how thoughts and language become patterns of behaviour... Learn about: Skills and Training, Past failures, Future successes...

...to different types of problems, and recognise how to apply them apropriately in different situations to achieve well informed decisions Apply a specific... Learn about: Problem solving process, Alternative thinking, Problem Solving...

...how to book a place/s Use of approriate body language including, posture, gestures, movement, eye contact and facial expression How to use the voice for impact... Learn about: Body Language, Facial expression, Speaking Skills...

...time spent in a meeting can’t also be used for something else. If you look at every meeting as an investment of talent and organisational time... Learn about: Productive Meetings, Running Productive Meetings, Time productively...

...the same time you improve yours. You’ll also have a space to discuss with others about your situation and the challenges you face every day... Learn about: Skills and Training, Managing Performance, Team Dynamics...

...individual practical work and discussion in small and large groups. The trainer draws on real world examples to give depth to the learning. At the... Learn about: IT Project Management, Leadership Skills, Financial Awareness...

...The Business Case Pre Project Activities Risk assessment Quality Planning Change Control & Configuration Management Communications within the project Closing... Learn about: PRINCE2 Foundation & Practioner, Business Case, IT risk...

...of the key principles of category management to be able to participate in the development of successful category management strategies for their areas... Learn about: Purchasing environment, Stakeholder Management, Business requirements...

...those who would like to review their existing skills in developing and optimising their capability to manage the portfolio of supplier relationship activity... Learn about: Contract Law, Supplier Relationship Management, Key Performance Indicators...

...to the key techniques of strategic purchasing responsibility and control Spend management Cost control Supplier selection Negotiating with suppliers Contract... Learn about: Cost Control, Purchasing ethics, Spend management...

...Team Leaders and Supervisors On receiving your request for more details we will send you all course information and how to book a place/s Benefits... Learn about: Time management, Communication Skills, Skills and Training...

...environment in which a proper negotiation can take place. This entails creating a climate for co-operation and establishing minimum requirement results in advance... Learn about: Negotiation Skills, Selling Skill, Social Skills...

...'conditioning' exercises to enable them to read faster and more effectively. It has been shown that comprehension can actually improve with speed reading... Learn about: Business Writing, Reading from a Screen, Anatomy and Physiology...

...– what it is and what it isn’t! Benefits of mentoring as a developmental tool Understanding how adults learn Linking mentoring with learning Examining... Learn about: Mentor Training, Linking mentoring, Negotiation Skills...