Stand & Deliver courses

...Developing Self Awareness. Successful Tactics for Self Management in Challenging Situations. Taking Control and Choosing Your Emotional State... Learn about: Self management, IT Development, IT Management...

...and themselves when handling different kinds of telephone situations Build rapport confidently with customers they cannot see Obtain the information... Learn about: Customer’s needs, Types of customers, Questioning skills...

...with telephone enquirires Message taking; questioning skills, listening techniques, taking messages accurately Dealing with difficult situations... Learn about: Face to Face, Professional impression, Skills and Training...

...Running effective meetings Elements of Leadership Identifying your personal style Core Skills Leadership Models Coaching and Support Problem Solving Managing... Learn about: Time management, Skills and Training, Personal Effectiveness...

...various negotiation methods Use their own style to be sincere and effective See how others seek to influence them Course content: Definition The stages... Learn about: Influencing Skills, Personal Strengths, Negotiation & Influencing Skills...

...Anyone who wishes to improve their Personal Effectiveness through enhancing their skills in Time & Prioritisation Management, Communication Skills... Learn about: Eye contact effectively, IT Management, Communication Skills...

...non verbal language to be at our best and to influence others. Programming deals with how thoughts and language become patterns of behaviour... Learn about: Non verbal communication, Skills and Training, Future successes...

...Anyone who is required to apply problem solving and decision making skills, or use any form of creativity within the scope of their job. On receiving... Learn about: Decision Making, Risk Assessment, Logical thinking...

...themselves and their organisation Make effective use of the voice Use ethical influencing skills within their public communication Feel more confident... Learn about: Facial expression, Skills and Training, Influencing Skills...

...meetings to maintain focus and momentum. Ensure that the right people attend so as to make progress on the Agenda rather than simply talk about it. Anyone... Learn about: Time productively, Productive Meetings, Vital meeting...

...by identifying core leadership styles and key roles. Communicate more effectively with team members and manage their performance. Develop others and give effective... Learn about: Managing Performance, Team Leadership, Interpersonal Skills...

...In the great majority of organisations today, projects are a vital part of daily life. For many people, more working time than ever is being spent as... Learn about: Skills and Training, Team Training, Time management...

...and project management and how PRINCE2 meets that requirement Implement the PRINCE2 process model in a variety of environments Prepare the appropriate... Learn about: IT risk, Business Case, IT Management...

...In addition there will be the opportunity to practise category management techniques in small groups. The topics we will cover are: Understanding and developing... Learn about: IT Management, Supply Chain, Purchasing environment...

...On receiving your request for more details we will send you all course information and how to book a place/s The programme is participative and involves... Learn about: Supplier relationships, Supplier Relationship Management, Key Performance Indicators...

...This workshop seeks to achieve a balance between theory and practical advice with expert coaching and guidance. Participants will develop an understanding... Learn about: Purchasing process, IT Management, Performance measurement...

...effective and confident in their role. They also support new or aspiring team leaders – helping them make the transition from working in a team to leading a team... Learn about: Team Building, Team Performance, Time management...

...different negotiating style, the goal is for the style, whatever it may be, to be sincere and effective. This course is suitable for anyone who needs... Learn about: Sales Training, Negotiation techniques, Negotiation Skills...

...Useful for both the work situation and studying. Background to reading Benchmarking your normal reading rate How the eye works when reading Eye movements... Learn about: Writing Skills, Business Writing, Report Writing...

...Asking Questions Coaching Challenging Building & Maintaining Rapport Directing Energy & Emotion Listening Asking Questions Coaching Challenging Building... Learn about: Negotiation Skills, Mentor Training, Communication Skills...