Stand & Deliver courses

...Emotional Intelligence can be defined as the ability to build relationships by managing and interacting skilfully with the free flow of feelings... Learn about: Development of EI., Current Level of EI, Developing the Ability...

...need efficiently and effectively Use the time with the customer to maximise potential influencing opportunities Handle difficult people and situations... Learn about: Telephone Communication, Communication Model, Telephone techniques...

...handling difficult telephone callers, coping with difficult visitors, diffusing angry situations... Learn about: Telephone callers, Communication Training, Professional impression...

...Running effective meetings Elements of Leadership Identifying your personal style Core Skills Leadership Models Coaching and Support Problem Solving Managing... Learn about: Team Development, Mechanics of Engagement, Team Training...

...will be able to: Create a climate for co operation and collaboration Establish minimum requirement results Achieve win win outcomes Understand and... Learn about: Skills and Training, Ethical Influencing, Influencing patterns...

...personal communication patterns Use body language and eye contact effectively Feel more confident and assured in communications with others Formulate written... Learn about: Communication patterns, Eye contact effectively, IT Management...

...rated Communication Skills programmes to meet specific needs. The ‘Experience NLP’ workshop is among them. It is a fascinating day focused on easy to learn... Learn about: NLP Foundation Skills, Internal strength, Foundation Skills...

...Anyone who is required to apply problem solving and decision making skills, or use any form of creativity within the scope of their job. On receiving... Learn about: Problem Solving, Logical thinking, Alternative thinking...

...to improve their technique and style. There will be a practical element to the workshop and each participant will receive a DVD of their practice session... Learn about: Skills and Training, Influencing Skills, Speaking Skills...

...Ensuring participants are aware of any pre meeting work they are expected to do and why. Making and circulating a record of the meeting. Three vital meeting disciplines... Learn about: Vital meeting, Running Productive Meetings, Productive Meetings...

...by identifying core leadership styles and key roles. Communicate more effectively with team members and manage their performance. Develop others and give effective... Learn about: Leadership Skills, Managing Performance, Team Leadership Skills...

...progress and success – project tracking Manage Change – document change within a project Manage risk within a project Develop appropriate documents and... Learn about: Team Training, Project Management, Advanced Project...

...Those wishing to be effective in project management generally and to use PRINCE2 methodology. On receiving your request for more details we will send... Learn about: Configuration management, PRINCE2 Foundation & Practioner, IT risk...

...analysis Manging quotations and bids Supplier selection Source planning... Learn about: Category Management for Purchasing, Category Management, Purchasing environment...

...key legislation that governs supplier relationships Terms and conditions of purchase Special provisions: e.g. confidentiality, intellectual property... Learn about: Service level agreements, Key Performance Indicators, Contract Law...

...management Supplier relationship management Performance measurement Supplier improvement... Learn about: Purchasing process, Spend management, IT Management...

...and individual needs Workplace-based assessment ensures new skills are effectively transferred to the job. The units in this qualification cover a wide range of skills... Learn about: Team Building, Leadership Skills, Time management...

...methods and using your own style sincerely and effectively. Also looking at how others try to influence you. This is a course for anyone whose work... Learn about: Social Skills, Team Building, Persuasion Skills...

...and fixations Conditioning exercise one First speed reading practice Conditioning exercise two Second speed reading practice Common reading problems Conditioning... Learn about: Report Writing, Business Writing, Writing Skills...

...limited to ensure everyone has maximum opportunities to receive assistance and coaching from the trainer. At the end of this training programme participants will be able... Learn about: Linking mentoring, Communication Skills, Skills and Training...