Stand & Deliver courses

...They are able to shift people’s ‘business as usual’ mindset to have them focus on new performance; learning to do things differently and also to do different things... Learn about: Leadership model, Understanding change, Managing successful change...

...is comprehensively covered in a day long, interactive workshop. Participants in this program will undertake relevant practical exercises to reinforce their learning... Learn about: Handling Excuses, Credit Tax, Cash Collection Techniques...

...Introduction to Leadership and Performance Management. Work Based Assignments are set as the programme progresses... Learn about: Performance Management, IT Management, Building the Team...

...to plan and prepare your training using deliverable objectives The design, preparation and delivery of a short training session on which you will receive... Learn about: Coaching Process, Coaching Skills, Training evaluation...

...The course content below has been selected to be of value to those who sell directly to clients and those dealing with business to business sales... Learn about: Sales Training, Sales Promotion, Sales Coaching...

...A range of subject areas are covered to ensure Key Account Managers are equipped to operate effectively in a broad range of situations. Each attendee... Learn about: Skills and Training, Conflict Resolution, Key Account Management...

...sales skills practise with expert coaching and guidance. The practice sessions involve all participants in reviewing the skill areas in practical situations... Learn about: Skills and Training, Sales Training, IT Development...

...discussion in small groups and trainer input. Defining effective customer care and its impact on business success. Understanding the importance of building... Learn about: Customer Care, Outstanding Customer Care, Business Success...

...in finance Be familiar with the key accounting documentation used in business Understand the difference between solvency, liquidity and profitability through... Learn about: Profitability through budgeting, Balance Sheet, Cash Flow...

...Preparing, structuring and managing the interview panel and the interview process itself. Making proper provision for interviewees and managing their expectations... Learn about: Legal Framework, Interview panel, Competency Based Recruitment Interviewing...

...On this course we will identify and develop the skills required to conduct an effective appraisal/performance review meeting. Participants will formulate... Learn about: Skills and Training, Effective system, Conducting the Appraisal Meeting...

...Participants in this programme will be able to: Distinguish useful stress from potentially harmful stress. Recognise their own stress indicators... Learn about: Stress reduction techniques, Effects of stress, Causes of Stress...

...in meetings and between meetings. Use verbal, non verbal and visual communication more skilfully. Follow up on participants’ assigned actions in between... Learn about: Pre meeting work, Time productively, Chairing Effective Meetings...

...The programme takes the form of a participative workshop with the use of practical exercises and a Video Arts video to reinforce the training... Learn about: Financial processes, Financial Training, IT Literate...

...one that has been arrived at by a legal, fair and transparent means. It is much too risky to be ‘self taught’ and so more and more organisations are investing... Learn about: Interview panel, Legal Framework, Skills and Training...

...between cost and price, and what drives pricing in supply markets Learn a range of cost control techniques to improve an organisation’s cost performance... Learn about: Cost containment, Life cycle costs, Supplier Costs...

...of factors such as power, culture and behaviour in a negotiation Understand how to use a series of techniques both before and during the negotiation... Learn about: Negotiation Skills for Purchasing, Stakeholder Management, Negotiation scenario...

...will be able to: See their capacity for creativity Use different approaches to the creative process Recognise examples of innovation Link creativity... Learn about: Creating choices, Creative options, Stretch their imagination...

...Delegation Recognising when and how to coach. Supporting and monitoring the progress and performance of the delegatee. Giving effective feedback... Learn about: Developing people’s skills, Delegating to Develop, Strategic issues...

...Review their own personal work style and its likely impact on other people Create a climate for co operation and collaboration Enhance their personal skills... Learn about: Non verbal communication, Effective communication skills, Communication Skills...