Stand & Deliver courses

...Knowing what to change, and when, takes business insight and courage but that is not enough to guarantee success. Successful managers of change know how to lead others... Learn about: Managing successful change, Understanding change, Experience change...

...send you all the course details and how to book a place/s Curriculum This workshop will enable participants to: Calculate the cost of credit to the company... Learn about: Credit Policy, Cash Flow, Credit Control...

...First Line Managers need in order to perform well in their role. It has been developed by us and validated by the Institute of Leadership and Management (ILM)... Learn about: ILM Level 3 Award in Leadership & Management, Performance Management, Building the Team...

...We concentrate on collecting the maximum amount of feedback and the sharing of good practice. Each attendee will receive a comprehensive resource manual of course notes... Learn about: Train the Trainer, Mentor Training, Training evaluation...

...High level effective questioning and listening strategies. Effective presentation of solutions and benefits. Overcoming objections and dealing with hesitations... Learn about: Sales Marketing, Listening Skills, Sales Promotion...

...with selling skills from a personal assessment questionnaire. Be able to demonstrate a range of sales skills. Understand how to deal with conflict or difficult... Learn about: Conflict Resolution, IT Management, Skills and Training...

...Close the sale. On receiving your request for more details we will send you all the course information and how to make a booking/s This workshop will... Learn about: Sales process cycle, Customers needs., Sales plans...

...Understand how their behaviour affects the customer and vice versa. Deal with customers in a confident and assertive way. Handle complaints constructively... Learn about: Business Success, Influencing Skills, Communication Model...

...budgeting Prepare a Cash Flow, a Profit and Loss Account and a Balance Sheet... Learn about: Balance Sheet, Profit and Loss Account, Key accounting...

...applied to reduce the applicants to a manageable number for interview. The skills needed to organise and manage an interview panel as it structures... Learn about: Competency Specification, Interview preparation, Personal communication styles...

...eliminate any bias Preparation to ensure all parties are able to participate fully and to obtain the best possible experience of the appraisal performance... Learn about: Appraisal performance, Conducting the Appraisal Meeting, Skills and Training...

...Participants in this programme will be able to: Distinguish useful stress from potentially harmful stress. Recognise their own stress indicators... Learn about: Causes of Stress, Skills and Training, Stress and performance...

...The vast majority of meetings are regarded as being a waste of time and that’s the problem. There is an opportunity cost to spending time; time spent... Learn about: Vital meeting, Pre meeting work, Effective meetings...

...to be ‘Finance literate’. Our programme enables participants to become familiar with the financial processes within a business so that they can understand... Learn about: Finance literate, Accounting and Banking, Accounting MBA...

...delegates will gain: Vitally important knowledge of how to comply with the Legal Framework that applies to recruitment interviewing. Experience of planning... Learn about: Short listing decisions, Legal Framework, Interview preparation...

...Price versus cost Using comparative analysis to improve cost performance Life cycle costs and the ‘total cost of ownership’ Quotation analysis and cost... Learn about: Cost Drivers, Cost performance, Managing Supplier Costs...

...This workshop seeks to achieve a balance between theory and practical advice with expert coaching and guidance. Participants will develop an understanding... Learn about: Stakeholder Management, Negotiation strategy, Skills and Training...

...In these cases we think we have been slick in our thinking. The reality is that often we have been too clever too quickly and not used our full creative potential... Learn about: Creative options, Creating choices, Stretch their imagination...

...to Delegate Protecting against a drop in work standards. Giving up what were your your favourite tasks. Empowering by Good Communication Trust and openness Mutual support... Learn about: Strategic issues, Personal key result, Delegating to Develop...

...we will send you all course information and how to book a place/s Communication Skills What is effective communication Communication challenges Barriers to communication Questioning... Learn about: Interpersonal style, Effective Feedback, Skills and Training...