Stratford upon Avon College courses

...CAA level 2 Diploma Common units: · Carry out safe working practices in construction · Information, quantities and communicating with others · Building...

...tiling, basic woodwork, painting and basic brickwork. Start Date 01/09/2009 End Date 31/07/2010 Duration 36 weeks Venue SBS Masons Road Fees £0...

...is created to its safe disposal. Introduction Course outcome Being able to: · Identify code and segregate on waste sites · Draft a site waste management...

...This NVQ is aimed at experienced operatives looking to progress to a Team Leader position working in a Contact Centre or in the Contact Centre department...

...Mandatory units - (Unit values): · AA Develop personal and organisational effectiveness (25) · BB Health and Safety in ICT & Contact Centres (30)...

...Centre Skills · BTEC Award in Contact Centre Supervisory Skills Key Skills: · Application of Number Level 2 · Communications Level 2 Assessment...

...Course Units NVQ Level 2 Contact Centres Mandatory Unit: · Develop personal and organisational effectiveness 2 Optional Units e.g. · Contact centre systems...

...history, geography and civilisation etc. You must have a good basic knowledge of grammar. Conversational French (Francophone) About the Course Subject...

...and developing learning and development. Duration 12 - 24 months Venue SBS Cygnet Court Fees...

...Other Information Start dates throughout the year. Acceptance onto the programme will be subject to interview...

...To achieve the full national award in Cultural and Heritage Venue Operations, you are required to complete eight of the units at Level 2 Mandatory...

...cost depending on funding options Other Information Start Dates : Flexible...

...To achieve the full national award in Cultural and Heritage Venue Operations, you are required to complete eight of the units at Level 2 Mandatory...

...Monitor and maintain housekeeping procedures · Unit 6: Organise events and exhibitions · Unit 7: Monitor and maintain procedures for accessing...

...Delegates will have a greater understanding of what their customers want and how to meet their customers' expectations in this competitive industry...

...Customer Service Advanced Apprenticeship Level 3. About the Course Study Mode Apprenticeship Introduction The Customer Service Advanced Apprenticeship...

...· Prepare yourself to deliver good customer service · Provide customer service within the rules Optional: Units themed on: · Impression and image · Delivery...

...and achieve a nationally accredited qualification in NVQ Level 2 Customer Care Duration 9 months - 1 year Tuition Fees(Cost) Dependent on funding options...

...· Develop your own and others' customer service skills · Lead a team to improve customer service · Gather, analyse and interpret customer feedback Course outcome...

...This award is suitable for employees in the retail sector. Customer Service OCR NVQ4 About the Course Subject Customer Service & Sales Study Mode Part-time...