Study House Ltd courses

...Pack/Course Contents · Studyguide · Comprehensive study notes for each element of the course · Self-assessment activities · Assignments · Tutor support... Learn about: Teacher Education, Guidance and Counselling, Teaching Assistant...

...Customer Services · Face to face contact · Dealing with awkward customers · Where are you? · Dealing with complaints · Complaints policy · Do’s and don’ts... Learn about: Communication Skills, Project Management, Customer Service...

...to better train staff members. Learn how to professional confront staff when something goes wrong. Create policies and procedures to better prepare for crisis... Learn about: Business Funding, Resource Management, Business management...

...track Costs verses Settlement – Is it worth it? Debt Collection Agents Bailiffs What are they? What are the costs involved? What are their collection powers?... Learn about: Credit Insurance, Debt collection, Communication Skills...

...which is submitted to and marked by your tutor. ( Course Duration Students may register at any time and have a full year to complete their studies... Learn about: Mentoring Staff, Human Resource Techniques, HR Administration...

...Telephone skills Customer service Making and recording appointments Unit 2: Office Administration Record keeping Communications Time management Unit... Learn about: Health Administration, Reception Skills, Skills and Training...

...Develop an understanding of the legal aspects of writing, such as copyright and getting published. Learn the essential characteristics of novels and short stories... Learn about: Writing a Novel, The Theme, Practical Details...

...The Objectives of this course are: Describe & evaluate your business idea. Carry out market research into your idea. Market your product or service... Learn about: Quality Training, Market Research, Financial Training...

...their knowledge of business communication. Participants of this course develop a strong understanding of skills needed to successfully communicate in a business setting... Learn about: Essentials of Communication, Formal Messages, Sending Information...

...Psychology COURSE CONTENT The course is divided up into eight modules, as follows: Module 1: Introduction Unit 1 What is Psychology? Unit 2 Different Approaches... Learn about: Social Perception, Social Behaviour Development, Clinical Psychology...

...the Community Understanding the role of the community in crime prevention Unit 8: Understanding Trans-national and Organised Crime Describe various forms... Learn about: Crime Prevention, Criminal Profiling, Theories of Terrorism...

...and plan your studies over a period of up to one year from the time of enrolment... Learn about: Project Management, Employing People, Delegating Responsibilities...

...service Appendix 3 Action plan Glossary of marketing terms Assessment Each element is followed by a written assignment, which is submitted and then marked by your tutor... Learn about: PEST Analyses, Product Life Cycle, Marketing Strategy...

...assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of registration... Learn about: Tricks of the Trade, Starting to Design, Soils & Sites...

...tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of enrolment... Learn about: Presentation Skills, Forensic science, Skills and Training...

...This is a knowledge based qualification suitable for support roles in schools, including site staff, administrators etc as well as those who work directly... Learn about: Early Years, Team Training, Child Development...

...Telephone skills Telephone Reception Skills Dos and Don’ts on the telephone Handling problems and objections Controlling anger Dealing with criticism Communicating... Learn about: Customer Retention, Reception Skills, Customer Relationship Management...

...monitoring and training staff within the employment law framework. Practice essential skills in managing your own responsibilities. Adopt good practice... Learn about: Law Framework, Customer Management, Manager´s Responsibilities...

...organisation of groups STUDY METHOD The course is designed for study by distance learning at work or at home. Students receive course manual... Learn about: Social History, Sociology Anthropology, Social Science...

...The objectives of the course are to: Provide a development opportunity which teaches the broad concepts of team leading for people taking... Learn about: Skills and Training, Team Training, Teamwork Skills...