Telephone Techniques

Seleta Consultancy and Training  

Short course

In London

Price on request

The best Secretarial courses

See all

See all

Description

  • Type

    Short course

  • Level

    Beginner

  • Location

    London

  • Duration

    1 Day

Delegates will practice correct telephone techniques leading to an improved telephone manner in dealing with customers and colleagues. Suitable for: Suitable for those individuals whose responsibility it is to talk to others on the telephone both customers and colleagues .

Facilities

Location

Start date

London
See map
1 Meadowcourt House Meadowcourt Road, SE3 9DU

Start date

On request

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Course programme

Description

This one day participative course covers the sound principals of correct telephone techniques, its importance in creating first impression.

Programme

  • Understanding the needs of customers
  • Opening comments and introductions
  • The outgoing call
  • Communicating by telephone
  • Improved use of your voice
  • Sounding confident caring and helpful
  • Handling awkward customers.

See related categories

Telephone Techniques

Price on request

The best Secretarial courses

See all

See all