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Distance and online learning Customer Retention training
- Training
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Virtual classes
- Support service
- Online campus
...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Customer Care, Customer Service, Customer Service Skills...
- Training
- Online
- Beginner
- Different dates available
- Delivery of study materials
- Support service
...Complaint record template Post course exercise plus model answers document... Learn about: Customer complaint handling skills, Managing Complaints, Customer Care...
- Training
- Online
- Intermediate
- 1h - 1 Day
...a community college outreach partner, as well as an in-house instructional designer with a high-profile government office. All these experiences bring... Learn about: Customer Manager, Customer Retention, Change Management...
- Training
- Online
- Beginner
- 10h
...Customer Service Development Plan is a key part of maintaining a business, as it explains how workers should manage customer relationships more effectively and in an appealing way. CRM is a basic business function which shapes and builds a mutually helpful relationship between a supplier... Learn about: Customer Retention, Team Training, Customer Service...
- Training
- Online
- Beginner
- 10h
...In organisations, customer service empowerment means giving workers the independence to assume more dynamic and responsible roles. This is made possible by strengthening the effectiveness of the employees by sharing data, authority and duties with them to deal more responsibly with their own... Learn about: Customer Service Ownership, Service Excellence, Customer Retention...
- Training
- Online
- Beginner
- 10h
... considered and analysed in full. This insightful tutorial is ideal for anyone working in a customer service capacity, along with business owners and managers. Explore a series of effective customer retention strategies, while considering common customer scenarios and superior service provision. Study... Learn about: Management Plan, Customer Relationship Management, Communication skill...
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