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Customer Retention Training
- Training
- Inhouse
- Intermediate
- 1 Day
...Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations, the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face... Learn about: Customer Relationship Management, Customer Retention, Customer Service...
- Training
- Cookham
- Beginner
- 2 Days
...Learning outcomes Define and evaluate customer propositions. Understand and apply key principles in developing customer propositions.... Learn about: Customer Care, Customer engagement, Customer Experience...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
... in Call Centres, Help Desks, Customer Complaints Departments... Learn about: Persuasion Skills, Negotiation Skills, Ms Office...
... in Call Centres, Help Desks, Customer Complaints Departments... Learn about: Persuasion Skills, Negotiation Skills, Ms Office...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | → see all
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | → see all
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | → see all
- Training
- Online
- Intermediate
- Different dates available
... are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding... Learn about: Customer Service, Customer Manager, Customer Care...
- Training
- Online
- Beginner
- Different dates available
...Learn how to handle a customer complaint professionally and effectively with this online course. Builds both your confidence and your skills to handle all types of complaint - whether made in person, by telephone or by email. Learn at your own pace and at a time to suit... Learn about: Customer Service Skills, Customer relationship, Skills Communication...
- Training
- Online
- Intermediate
- 1h - 1 Day
...This webinar will help you maintain high-levels of customer satisfaction while minimizing conflict... Learn about: Business Plan, Change Management, Customer Service Skills...
- Training
- Online
- Beginner
- 10h
... providers. It typically focuses on the development team and customer life cycles as well as evaluating and reviewing CRM. You will learn how to analyse the various components of a CRM... Learn about: Team Training, Development Plan, Customer Service...
- Training
- Online
- Beginner
- 10h
... organisation, especially those who deal directly with the customers, are the representatives of the organisation and its products and services. They can display a positive or negative picture to the customers they deal with and can play a significant part in the customer’s enjoyment of the experience... Learn about: Service Excellence, Customer Service Empowerment & Ownership, Customer Service Empowerment...
- Training
- Online
- Beginner
- 10h
...Successful customer relationship management isn’t something that happens by accident. Nor is it advisable to simply make things up as you go along. For CRM to work, it needs to be strategic, thought-out and tailored to suit the needs of the business. It also needs to be implemented at the right... Learn about: Customer Management, Customer Retention, Management Plan...
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