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Customer Retention Training

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Save 71%
Edify Training
CUSTOMER SERVICE - Online training
Edify Training
  • Training
  • Online
  • Intermediate
  • Different dates available

... are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding... Learn about: Communication Skills, Customer Manager, Customer Service Skills... More

Special Emagister price

£35 £10
+ VAT
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Spearhead Training
Customer Complaint Handling - Online training
Spearhead Training
  • Training
  • Online
  • Beginner
  • Different dates available
Online course - Learning when you need it

...Learn how to handle a customer complaint professionally and effectively with this online course. Builds both your confidence and your skills to handle all types of complaint - whether made in person, by telephone or by email. Learn at your own pace and at a time to suit... Learn about: Customer Service, Customer Service Skills, Customer relationship... More


£55
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  • Training
  • London
    and another venue.
  • 1 Day

... Customer Situations training course. Suitable for: Staff looking to improve the way they handle difficult customer situations, including: Complaints, anger, aggression, frustration, conflict & emotion... Learn about: Customer Retention, Customer Service... More


£275
VAT inc.
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Developing Compelling Customer Value Propositions training in Cookham
The Chartered Institute of Marketing
  • Training
  • Cookham
  • Beginner
  • 2 Days

...Learning outcomes Define and evaluate customer propositions. Understand and apply key principles in developing customer propositions.... Learn about: customer engagement, Customer propositions, Customer Care... More


£1,335
+ VAT
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Customer Service - Inhouse training
Gary Bedingfield Training
  • Training
  • Inhouse
  • Intermediate
  • 7h - 1 Day

...Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations, the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face... Learn about: Customer satisfaction, Career Development, Customer Relationship Management... More


£650
VAT exempt
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Effectively Handling Customer Complaints training in Eastbourne
McCrudden Training
  • Training
  • Eastbourne
  • 3h

... and implications of treating customers as individuals. Apply basic steps to manage your own emotions and recover unhappy customers. Suitable for: This short, but highly practical workshop is ideal if you work on the front line with customers. It's particularly targeted at those who meet and greet customers... Learn about: Customer Retention, Customer satisfaction, Customer Service... More


£110
VAT inc.
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Customer Service Training - Inhouse
4.8 excellent 3 opinions
Impact Factory
  • Training
  • Inhouse in City Of London
  • Different dates available
  • 5 Days

... in Call Centres, Help Desks, Customer Complaints Departments... Learn about: Assertiveness Training, Team Training, Delegating Skills... More


Price on request
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Customer Interests - Identifying, Meeting & Exceeding Them - Online training
Train HR
  • Training
  • Online
  • Intermediate
  • 1 Day

...This webinar will help you maintain high-levels of customer satisfaction while minimizing conflict... Learn about: Customer Manager, Customer satisfaction, Customer Retention... More


£116
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CPD Courses
Customer Service Empowerment & Ownership - Online training
CPD Courses
  • Training
  • Online
  • Beginner

... organisation, especially those who deal directly with the customers, are the representatives of the organisation and its products and services. They can display a positive or negative picture to the customers they deal with and can play a significant part in the customer’s enjoyment of the experience... Learn about: Customer Service Empowerment & Ownership, Customer Retention, Customer Service Empowerment... More

Special Emagister price

£40 £10
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CPD Courses
Customer Service Development Plan - Online training
CPD Courses
  • Training
  • Online
  • Beginner

... providers. It typically focuses on the development team and customer life cycles as well as evaluating and reviewing CRM. You will learn how to analyse the various components of a CRM... Learn about: Customer Service, Service Management, Customer Services... More

Special Emagister price

£40 £10
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CPD Courses
Development of Customer Relationship Management Plan - Online training
CPD Courses
  • Training
  • Online
  • Beginner

...Successful customer relationship management isn’t something that happens by accident. Nor is it advisable to simply make things up as you go along. For CRM to work, it needs to be strategic, thought-out and tailored to suit the needs of the business. It also needs to be implemented at the right... Learn about: Customer Relationship Management, Management Plan, Relationship Building... More

Special Emagister price

£40 £10
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  • Training
  • West Kensington
  • 3 Days

...It provides a single point of contact for customers, thereby improving service quality and assists in managing customer expectation. The Service Desk will utilise the Incident management process to restore service following an interruption, thereby reducing the adverse impact on the business... Learn about: Customer Relationship Management, Customer Retention, Customer Service... More


£945
+ VAT