Social Skills Training

...A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills... Learn about: Team Leadership, Team Training, Communication Skills...

... of effective presentation and pitching skills... Learn about: Persuasion Skills, Communication Training, Improve Communication...

... is the most powerful way a potential customer can be connected to a business, particularly when it’s being recommended by a friend. So if you know that a trusted friend likes a particular brand, you’re much more likely to engage with that brand. Facebook is essentially a platform designed to facilitate social... Learn about: Social Media, Media Advertising, Media Buying...

...Individuals build their relationship with their boss to receive the right level of feedback and coaching for success. Being a Business Professional Learning Track: Basic Business Skills, Personal Behaviors and Conduct, You and Your Boss. The modules offered in this bundle (listed in the syllabus... Learn about: Quality control, Performance evaluation, Employee Relations...

...you have a big presentation to make. Course Programme Presentation and its Structure Content Visual Aids The Presentation Listening Learning Names... Learn about: Professional development, Visual Aids, Presentation techniques...

... influence techniques. The course draws heavily upon cognitive psychology and evolutionary psychology, exploring the mismatches between the ways in which our thinking has evolved and the social and commercial environment that we now experience. Course participants also explore effective techniques... Learn about: Team Leadership, Organizational Skills, Social Media...

... health actually is. Mental health issues can happen to anyone despite social background, intelligence, gender or other factors... Learn about: Social Work, Social care, Career Development...

...negative press with others. Everything your representatives do that is customer facing makes a difference. Whether it’s a phone call, email... Learn about: Customer Care, Customer database, Social Skills...

... stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator... Learn about: Customer satisfaction, Negotiation of offers and promotions, Social Skills...

...Some occupations may be more susceptible to stress but it can affect anyone and can impact on health, ability to function effectively at work and at home and in relationships... Learn about: Social Skills, Stress Management, Workplace Skills...

...Diversity is the state of being different or varied. However these 2 things should not be seen as opposite to each other, after all people can be different... Learn about: Diversity Management, Communication Skills, Team management...

...Raising A Formal Complaint and Investigations Action Following Investigations Case Studies Duration 32 minutes (Note: This is based on the amount of video... Learn about: Professional development, Workplace health and safety, Workplace Law...

...This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict... Learn about: Social Skills, Workplace Skills, Workplace health and safety...

...When working in the adult social care sector, communicating is essential to develop your understanding of a service user's needs, so you can provide them with the support they require. If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective... Learn about: Team Leader, Communication Training, Project Management...

... are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding... Learn about: Customer satisfaction, Communication Skills, Care Management...

...This assertiveness / confidence building course gives you the underpinning knowledge and skills to be more assertive and confident, both in personally and professionally. You will learn how to be assertive as opposed to aggressive; you will learn to deal with difficult situations in an assertive... Learn about: Influencing Skills, Confidence Training, Gain Confidence...