Customer Service

Training

Online

£ 15 + VAT

Description

  • Type

    Training

  • Methodology

    Online

  • Start date

    Different dates available

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.


But how is this done?
How do you ensure it’s consistent across your business?
What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Reviews

Subjects

  • Customer Service
  • Communication Training
  • Communication Skills
  • Social Skills
  • IT
  • Communications
  • Customer satisfaction
  • Customer Relationship Management
  • Customer Care
  • Care Management

Course programme

Course Programme


  • About the Course
  • What is Customer Service
  • The Goals of Great Customer Service
  • Discovering and Understanding Customer Needs
  • Delivering Maximum Levels of Customer Service
  • Making Customers Feel Great From the Start
  • Communication Skills
  • Non-verbal Communication and Body Language
  • Dealing with Customer Complaints

Customer Service

£ 15 + VAT