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Inhouse Telephone Skills Training
- Training
- Inhouse
- 1 Day
...This Telephone Skills training course is designed to Improve language and phrases, increase confidence and a create a professional telephone voice with the ability to structure and lead calls in the right direction. Suitable for: This Telephone Skills Training Course is ideal for staff using...
- Training
- Inhouse
...-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile...
- Training
- Inhouse
...You will learn the skills and techniques to handle any type of incoming call in a positive way that fulfils the customers needs and exceeds their expectations. Suitable for: Those of you who answer the telephone for a living...
- Training
- Inhouse
- 2 Days
...Identify the challenges of effective telephone communication, be able to handle difficult customers with ease and confidence. Suitable for: All new recruits to a business and people who want to improve their telephone and communication skills...
- Training
- Inhouse
...First impressions are everything; they're usually given on the telephone - are they always good enough? Achieve telephone perfection on this one day training course! Suitable for: Receptionists, Telephonists, Secretaries, Personal Assistants, Administrators and Customer Service Teams...
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The course was incredibly great and I had a nice time in all. They helped a lot, their understanding was great and I enjoyed.
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I would recommend this place to all and have HR feedback as well on the same. Its all positive and encouraging.
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Their Influencing skills course is really nice and I had a great time in all, thanks for everything. I had an amazing time in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 1 Day
... their telephone skills and provide an excellent customer service, when speaking to customers and co-workers. Anyone who would like to increase their confidence to project a professional image and build better relationships when dealing with people by telephone... Learn about: Assertiveness Training, Assertive Behaviour, Confidence Training...
... their telephone skills and provide an excellent customer service, when speaking to customers and co-workers. Anyone who would like to increase their confidence to project a professional image and build better relationships when dealing with people by telephone... Learn about: Assertiveness Training, Assertive Behaviour, Confidence Training...
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The course was incredibly great and I had a nice time in all. They helped a lot, their understanding was great and I enjoyed.
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I would recommend this place to all and have HR feedback as well on the same. Its all positive and encouraging.
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Their Influencing skills course is really nice and I had a great time in all, thanks for everything. I had an amazing time in all.
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- Training
- Inhouse
- 1 Day
...In this interactive and practical workshop you will gain the understanding, skills and confidence to develop your customer-centred activities. There is guidance on how to quickly implement ideas and techniques to handle all customer situations in a positive way, to deal with difficult customers...
- Training
- Inhouse
- Different dates available
...This course teaches you a process to use when a situation arises in which your customer has a complaint, is upset, or is angry about a particular issue...
- Training
- Inhouse
...-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile...
- Training
- Inhouse
- Advanced
- 2 Days
...Deal with all types of difficult calls and situations assertively. Suitable for: People who work with customers, clients and suppliers whether on the telephone or face to...
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My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
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In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
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The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...You will learn how to create the impression you want by working on a variety of telephone situations and you will gain an increased awareness about how to make the telephone a useful tool rather than a limiting... Learn about: Corporate Communications, Confidence Training, Assertive Behaviour...
...You will learn how to create the impression you want by working on a variety of telephone situations and you will gain an increased awareness about how to make the telephone a useful tool rather than a limiting... Learn about: Corporate Communications, Confidence Training, Assertive Behaviour...
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My training sessions were good and I had a nice time in all, thanks for everything. I had a nice time and they helped a lot, in everything. I am charged in a positive manner.
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In reality, it was great and I had a nice time in all, thanks for everything. I had a great learning experience here.
← | → see all
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The course really useful and have since used many of the tools demonstrated over the 2 days; rest was ok/.
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- Training
- Inhouse
...You will come away from the course fully prepared in how to present the right ambassadorial image for your firm, also enhancing your own personality and become proficient in positive & professional communication skills. Suitable for: Those new to the role and experienced front office staff who...
- Training
- Inhouse
- Different dates available
...Individuals build the skills required to deliver excellent customer service and build customer loyalty. Customer Service Learning Track: Customer Service Basics, Customer Service Management. The modules offered in this bundle (listed in the syllabus) can also be taken as individual courses... Learn about: Difficult People, Decision Making, Conflict Resolution...
- Training
- Inhouse
...-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile...
- Training
- Inhouse
- 1 Day
...Identify the areas of a telephone contact to be monitored, areas of skill improvement and develop action for improvement. Suitable for: All managers and team leaders...
- Training
- Inhouse
...Massively improve your sales skills in all situations. Suitable for: Everyone - whether they are new to selling or have long term experience and expertise...
- Training
- Inhouse
...-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile...
- Training
- Inhouse
- 2 Days
...Provide these staff with the knowledge, skills and techniques to ease the transition of new recruit into an effective employee. Suitable for: People who support new employees to learn 'on the job'...
- Training
- Inhouse
... to Introduce New Products . Promoting new services and products with skills for successful follow-up How to Revive Old Accounts . Developing sales from dormant...
- Training
- Inhouse
...-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile...