Understanding People and Conflict

Conflict is difficult to avoid in a working environment. However, through understanding how individuals feel and behave in differing circumstances, you can develop strategies and skills to turn these situations into positive experiences. It is essential that everyone in the workplace has the ability to understand, recognise and implement strategies for managing and resolving conflict.
Target Audience: This course is suitable for individuals who wish to enhance their skills in either individual or team conflict management and resolution. Learning Objectives At the end of this course you will be able to:recognise what motivates yourself and otherssee how you may be perceived by othersunderstand how to create trust and respect in relationshipsreduce the stress caused by conflict in the work environmenthelp people work together to reduce negative conflict or tensionuse a number of conflict management techniques to suit a range of situationspromote positive relationships and outcomes through enhanced communication skills.