Video Arts courses

...To equip telesales staff with all the skills they need to do better business. The aim To equip telesales staff with all the skills they need to do better business...

...makes the subject easy to understand and proposes ways of avoiding the traps that lie in wait for the unwary manager. We are shown where capital is locked...

...7 minutes Part 1: The Problem - Anne is furious about the inferior quality of a recent delivery. Tash, the account manager, takes responsibility...

...brings a glazed look to your eyes it is likely that you need to see this witty and brilliantly simple explanation! Using plain English and humour...

...Have a positive attitude to setting and achieving goals and believe anything is possible Programme includes: DVD (3 mins) Information: Produced by Enterprise media...

...maintaining vital links with all the people in the process chain. Of course, there are less ideal ways to approach quality. Dwight uses different examples...

...useful for those working in call centres. It covers key topics such as: how to acknowledge your customer appropriately; how to know what upsets your customers...

...To provide people with a simple model to help them analyse their own reactions to change. The aim To provide people with a simple model to help them analyse...

...instead of hundreds of other cable channels. Their solution was an entirely new focus and direction for the network, starting with a fresh brand...

...As employees are asked to become more self-directed, to contribute their opinions and communicate with a greater variety of people, they need ready access...

...customers and effectively integrates with and supports any customer care course. The key outcomes -Teaches key customer care skills -Will give all types...

...Robert Daws, James Fleet and Rebecca Front. Release date: 1997 Learning-chapters Polite Efficient Respectful Friendly Enthusiastic Cheerful Tactful Summary...

...To achieve customer satisfaction by recognising, understanding and caring for difficult customers like they were guests. The aim To achieve customer satisfaction by recognising...

...and teamwork. Leadership, feedback and problem solving Diversity, bullying and sexual harassment Customer service, managing complaints and quality assurance...

...Hosted by dynamic TV presenter and paralympian Ade Adepitan, practical principles and ideas are set out to help orientate, explain and make relevant...

...or orange for more complex work. By paying special attention to each 'colour', the team is better organised, able to complete its mission, make better use of...

...To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness. The aim To ensure managers conduct positive appraisals...

...Touchy Tracey easily takes offence and her team leader gets drawn into an unproductive argument about personality, not performance. Aggressive Alan...

...the programme's messages are universal and are independent of any software package. Suitable for both self-study and group training - especially for support...

...To guide managers on how to share responsibility and authority with others. The aim To guide managers on how to share responsibility and authority with others...