Video Arts courses

...their full potential and maximise sales -Improve the relationship with, and loyalty of, customers by ensuring telesales staff deal with them professionally...

...a whole and not just day-to-day processes -Manage working capital more effectively and become more profitable Programme includes: DVD (26 mins)...

...who demonstrates exceptional service, communication, problem solving, and leadership skills. Version 1: Drama only - 7 minutes. Version 2: With 20 Key Learning Points...

...brings a glazed look to your eyes it is likely that you need to see this witty and brilliantly simple explanation! Using plain English and humour...

...overcome obstacles and achieve new heights of success. Lance Armstrong and his team understand the importance of setting and achieving goals...

...a series of operations changing one thing (a product or service) into another. In order to achieve 100 per cent quality every time, everyone in the process...

...useful for those working in call centres. It covers key topics such as: how to acknowledge your customer appropriately; how to know what upsets your customers...

...intellectual and behavioural processes of coming to terms with it. The key outcomes -Understand and analyse your existing reaction to change...

...instead of hundreds of other cable channels. Their solution was an entirely new focus and direction for the network, starting with a fresh brand...

...As employees are asked to become more self-directed, to contribute their opinions and communicate with a greater variety of people, they need ready access...

...Learn how to satisfy even the most demanding customers. The aim Learn how to satisfy even the most demanding customers. About the programme This entertaining...

...customers and effectively integrates with and supports any customer care course. The key outcomes -Teaches key customer care skills -Will give all types...

...with him and needs to be cared for; the disappointed guest, who for one reason or another feels let down, not by what you say but 'how' it is...

...open communication and the ability to empower others. Personality Clash Anne and Kim are very different culturally and in their work styles...

...renew or reinvigorate a diversity programme, and is suitable for any business skills course or workshop. Targeted at all levels of the business hierarchy...

...To ensure staff know the job they're doing, why they're doing it and how their work affects their colleagues. The aim To ensure staff know the job they're doing...

...Also included is The appraisee preparation programme , which will help staff prepare for an appraisal, understand its objectives and so get more from the interview...

...Become skilled in handling difficult interviewees -Understand how best to prepare for an appraisal and approach it with positivity and enthusiasm Programme includes...

...To help your organisation get the most from using email. The aim To help your organisation get the most from using email. About the programme Email...

...Makes managers more efficient and increases productivity -Reduces a manager's workload and encourages them to spend more time managing Programme includes...