Video Arts courses

...To equip telesales staff with all the skills they need to do better business. The aim To equip telesales staff with all the skills they need to do better business...

...minimal investment in working capital Julian Carruthers' large investment in working capital How employees contribute to the level of working capital...

...without blame, and leads the team to implement a quick solution. Part 3: Updating the Client - Tash keeps the client informed and outlines the full solution...

...To enable managers to control the relationship between cost, price and volume. The aim To enable managers to control the relationship between...

...in the Tour de France is known worldwide. Now, you can use Lance's story to motivate and inspire your employees to face challenges, overcome obstacles...

...and will help all organisations identify the needs of their internal and external customers, making the 'process' as good as the product or service...

...useful for those working in call centres. It covers key topics such as: how to acknowledge your customer appropriately; how to know what upsets your customers...

...Help you embrace change with renewed positivity, creativity and hope -Ensure that staff are equipped and prepared to contribute to your organisation's...

...change an integral part of their culture. You will learn how to make organisational change fun! The key outcomes -Helps people understand and embrace change...

...As employees are asked to become more self-directed, to contribute their opinions and communicate with a greater variety of people, they need ready access...

...Learn how to satisfy even the most demanding customers. The aim Learn how to satisfy even the most demanding customers. About the programme This entertaining...

...makes these simple but effective lessons highly memorable. It is easy to adopt and put into practice at all levels across any organisation that deals...

...with him and needs to be cared for; the disappointed guest, who for one reason or another feels let down, not by what you say but 'how' it is...

...About the series A series of 4 outstanding dramatized DVDs - a must for every business! Ideal for managers, teams and staff at all levels. Created by Psychologist...

...issues and ideas surrounding diversity in the workplace today. The programme covers the diversity angle of vital business core skills centred on Quality...

...To ensure staff know the job they're doing, why they're doing it and how their work affects their colleagues. The aim To ensure staff know the job they're doing...

...A Video Arts production featuring Bryan Murray, Dawn French, Robert Lindsay, Hilary Crowson and Tilly Vosburgh. Release: 1990 Learning-chapters Antony...

...The key outcomes -Learn the techniques required for effective and productive appraisal interviewing, regardless of the appraisee's approach...

...the programme's messages are universal and are independent of any software package. Suitable for both self-study and group training - especially for support...

...About the programme A lack of delegation can lead to inefficiency and reduced productivity within an organisation. In this realistic drama, perfect for junior and middle management...