Video Arts courses

...And if it's a whole new team that needs the ultimate A-to-Z to successful telesales then look no further. The key outcomes -Train telesales staff to realise...

...Release date: 1978 Learning-chapters The cash merry-go-round Julian Carruthers debt problem Debtors and creditors A comparison of operations Ron Scrogg's...

...7 minutes Part 1: The Problem - Anne is furious about the inferior quality of a recent delivery. Tash, the account manager, takes responsibility...

...To enable managers to control the relationship between cost, price and volume. The aim To enable managers to control the relationship between...

...in the Tour de France is known worldwide. Now, you can use Lance's story to motivate and inspire your employees to face challenges, overcome obstacles...

...and will help all organisations identify the needs of their internal and external customers, making the 'process' as good as the product or service...

...know your products or services; and how to give your customers the right amount of attention. Suitable for all frontline staff or anyone involved in a customer service...

...Self-justification Exploration Resolution...

...instead of hundreds of other cable channels. Their solution was an entirely new focus and direction for the network, starting with a fresh brand...

...they are for all employees - enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never...

...customers and effectively integrates with and supports any customer care course. The key outcomes -Teaches key customer care skills -Will give all types...

...Learning-chapters Trailer Pre-test Introduction P.E.R.F.E.C.T. service The snappy customer The flashy customer The yappy customer The picky customer Summary...

...role-plays to enable trainers to explore, re-enact and discuss the issues the main programme raises. The key outcomes -Learn to understand and care...

...Damage Control An excellent case study of a major product delivery disaster and a very angry client Leadership Sins Leadership requires awareness...

...of diversity and help organisations integrate it. About the programme Diversity is relevant to every individual and every organisation. If taken on board...

...DVD (25 mins) Course leader's guide Delegate worksheets on disc Powerpoint slides/OHPs on disc Self-study workbook on disc Information: A Video Arts production...

...Become skilled in handling difficult interviewees -Understand how best to prepare for an appraisal and approach it with positivity and enthusiasm Programme includes...

...DVD (25 mins) Appraisee programme (3 mins) Course leader's guide Delegate worksheets on disc Powerpoint slides/OHPs on disc Self-study workbook on disc Information...

...DVD (17 mins) CDROM User's guide Quick guide Information: Produced by Supernova Learning Solutions...

...About the programme A lack of delegation can lead to inefficiency and reduced productivity within an organisation. In this realistic drama, perfect for junior and middle management...