Video Arts courses

...And if it's a whole new team that needs the ultimate A-to-Z to successful telesales then look no further. The key outcomes -Train telesales staff to realise...

...the concept of working capital and how they can free it to be used in the business. About the programme Customers won't pay on time, suppliers won't deliver...

...7 minutes Part 1: The Problem - Anne is furious about the inferior quality of a recent delivery. Tash, the account manager, takes responsibility...

...costs to variable Fixed costs Depreciation Loan repayments Total absorption costing Summary...

...set and achieve new goals. Amongst the many messages it will teach staff to be prepared, pay attention to detail, stay calm, celebrate success...

...DVD (21 mins) Combined booklet and guide Information: A Video Arts production in association with NCR, featuring Andrew Sachs and Kevin Whately...

...To reinforce the fundamental importance of customer service. The aim To reinforce the fundamental importance of customer service. About the programme...

...To provide people with a simple model to help them analyse their own reactions to change. The aim To provide people with a simple model to help them analyse...

...change an integral part of their culture. You will learn how to make organisational change fun! The key outcomes -Helps people understand and embrace change...

...more needed by the workforce - or more valuable to the organisation in its pursuit of objectives. The key outcomes -Learn proven methods for recognising conflict...

...(25 mins) Course leader's guide Delegate worksheets on disc Powerpoint slides on disc Self-study workbook on disc Information: A Video Arts production featuring Dawn French...

...We provide access to full tracking and reporting so you can keep up-to-date with the learner's progress. All our courses are fully SCORM-compliant...

...To achieve customer satisfaction by recognising, understanding and caring for difficult customers like they were guests. The aim To achieve customer satisfaction by recognising...

...and teamwork. Leadership, feedback and problem solving Diversity, bullying and sexual harassment Customer service, managing complaints and quality assurance...

...Recent government initiatives and international legislation have raised the profile of the diversity agenda. This programme will help organisations integrate...

...for teams to understand the nature of their work, and how it contributes to their objectives. Managers can learn how to identify different aspects of their...

...To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness. The aim To ensure managers conduct positive appraisals...

...Suitable for all managers and team leaders, this memorable programme demonstrates key strategies to turn every difficult interview into a positive...

...Learn to use email effectively -Ensure email benefits, not costs, your organisation -Improve external and internal communication via email Programme information...

...To guide managers on how to share responsibility and authority with others. The aim To guide managers on how to share responsibility and authority with others...