Video Arts courses

...and efficiently Programme includes: DVD (73 mins) 11 segments Trainer's guide Resources binder Handouts Worksheets 45 OHPs Information: A Melrose production...

...Course leaders guide Group training workbook Self-study workbook PowerPoint® presentation slides Information: A Video Arts production featuring John Cleese and Ronnie Corbett...

...without blame, and leads the team to implement a quick solution. Part 3: Updating the Client - Tash keeps the client informed and outlines the full solution...

...this programme will teach those with no prior knowledge of finance how to calculate costs and to understand the importance of controlling expenditure and revenue...

...have fun, give it their all and be motivated by seeing themselves constantly improve. The key outcomes -Motivate your staff and help them achieve...

...DVD (21 mins) Combined booklet and guide Information: A Video Arts production in association with NCR, featuring Andrew Sachs and Kevin Whately...

...To reinforce the fundamental importance of customer service. The aim To reinforce the fundamental importance of customer service. About the programme...

...intellectual and behavioural processes of coming to terms with it. The key outcomes -Understand and analyse your existing reaction to change...

...To show how to make change fun. The aim To show how to make change fun. About the programme There are some changes which seem impossible to...

...avoiding, accommodating, competing, compromising, and collaborating. While the skills and insights presented here will enhance management's ability to resolve conflicts...

...of customer-facing staff the rules for achieving customer satisfaction - even when handling the most demanding people Programme includes:...

...Learning-chapters Trailer Pre-test Introduction P.E.R.F.E.C.T. service The snappy customer The flashy customer The yappy customer The picky customer Summary...

...To achieve customer satisfaction by recognising, understanding and caring for difficult customers like they were guests. The aim To achieve customer satisfaction by recognising...

...About the series A series of 4 outstanding dramatized DVDs - a must for every business! Ideal for managers, teams and staff at all levels. Created by Psychologist...

...Recent government initiatives and international legislation have raised the profile of the diversity agenda. This programme will help organisations integrate...

...It is therefore essential that they really understand their role. This programme, based on Belbin's workset model, looks at the performance of the...

...To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness. The aim To ensure managers conduct positive appraisals...

...the interview as his chance to appraise the organisation and condemn everyone except himself. His manager becomes exasperated and loses control of the interview...

...To help your organisation get the most from using email. The aim To help your organisation get the most from using email. About the programme Email...

...three managers are shown expanding a regional sales office into a full operating depot for their company. Together they learn the benefits of good delegation...