Video Arts courses

...And if it's a whole new team that needs the ultimate A-to-Z to successful telesales then look no further. The key outcomes -Train telesales staff to realise...

...minimal investment in working capital Julian Carruthers' large investment in working capital How employees contribute to the level of working capital...

...again apologizing. Part 4: Ensuring Problem Won't Happen Again - Tash debriefs with the team and invites ideas to improve. Programme includes DVD 14 minutes...

...brings a glazed look to your eyes it is likely that you need to see this witty and brilliantly simple explanation! Using plain English and humour...

...set and achieve new goals. Amongst the many messages it will teach staff to be prepared, pay attention to detail, stay calm, celebrate success...

...An introduction to process management. The aim An introduction to process management. About the programme Every organisation has processes; a series...

...Understand exactly what your customers want and need -Develop the skills and techniques to adequately meet the needs of your customer Programme information...

...Help you embrace change with renewed positivity, creativity and hope -Ensure that staff are equipped and prepared to contribute to your organisation's...

...This engaging, real-life case study - an ideal resource for change and leadership training - will show you how to develop programmes that allow colleagues...

...own using basic conflict management skills. About the programme Conflict at work shifts the focus away from the basic goals of the team, department and organisation...

...it is to enrage and frustrate these demanding customers. However, when the staff adopt the PERFECT technique - being Polite, Efficient, Respectful...

...Friendly, Enthusiastic, Cheerful and Tactful - they manage to successfully change the outcome. The effective mnemonic, ideal for role-play, makes these...

...and the disruptive guest, who needs to be dealt with on a personal level before his problem can be tackled. The key messages are reinforced using the effective 'LAST' mnemonic...

...Eve Ash Excellent case studies to help develop effective communication and leadership skills. Covers: Open communication, conflict resolution...

...To raise awareness about the strategic importance of diversity and help organisations integrate it. The aim To raise awareness about the strategic importance...

...and deliver more in terms of productivity and service. Suitable for both teams and their managers, Belbin's team role theory provides proven techniques and a clear...

...productive experience for both employer and employee. The highly memorable, highly effective content makes this an integral part of any management skills programme...

...To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness. The aim To ensure managers conduct positive appraisals...

...DVD (17 mins) CDROM User's guide Quick guide Information: Produced by Supernova Learning Solutions...

...and how to achieve it, and create an action plan for implementing delegation effectively. There are four steps to learning delegation skills...