Video Arts courses

...points by a telesales expert. So if probing, say, or staying in control of a presentation is a problem, these are skills that can be focused...

...Release date: 1978 Learning-chapters The cash merry-go-round Julian Carruthers debt problem Debtors and creditors A comparison of operations Ron Scrogg's...

...listens and apologizes, and commits to solving the problem quickly. Part 2: Resolving the Problem - Tash investigates the problem internally...

...this programme will teach those with no prior knowledge of finance how to calculate costs and to understand the importance of controlling expenditure and revenue...

...in the Tour de France is known worldwide. Now, you can use Lance's story to motivate and inspire your employees to face challenges, overcome obstacles...

...a series of operations changing one thing (a product or service) into another. In order to achieve 100 per cent quality every time, everyone in the process...

...know your products or services; and how to give your customers the right amount of attention. Suitable for all frontline staff or anyone involved in a customer service...

...development Programme includes: DVD (6 mins) Guide Information: A Melrose production. Release date: 1996 Learning-chapters An introduction to change Negation...

...Re-energises and re-motivates staff who need to move in step with change in their organisation -Makes change a positive and fun experience for everyone involved...

...As employees are asked to become more self-directed, to contribute their opinions and communicate with a greater variety of people, they need ready access...

...of customer-facing staff the rules for achieving customer satisfaction - even when handling the most demanding people Programme includes:...

...customers and effectively integrates with and supports any customer care course. The key outcomes -Teaches key customer care skills -Will give all types...

...To achieve customer satisfaction by recognising, understanding and caring for difficult customers like they were guests. The aim To achieve customer satisfaction by recognising...

...Progamme includes The series contains the set of 4 DVDs. Each DVD comes with a workbook with handouts full scripts for each programme...

...Hosted by dynamic TV presenter and paralympian Ade Adepitan, practical principles and ideas are set out to help orientate, explain and make relevant...

...the team Getting the team's involvement Summary...

...the interview as his chance to appraise the organisation and condemn everyone except himself. His manager becomes exasperated and loses control of the interview...

...and reporting so you can keep up-to-date with the learner's progress. All our courses are fully SCORM-compliant for use with learning management systems...

...DVD (17 mins) CDROM User's guide Quick guide Information: Produced by Supernova Learning Solutions...

...Makes managers more efficient and increases productivity -Reduces a manager's workload and encourages them to spend more time managing Programme includes...