Video Arts courses

...Based on true-to-life people and situations everyone will identify with and presented in a structured format, each segment is followed by a review of...

...minimal investment in working capital Julian Carruthers' large investment in working capital How employees contribute to the level of working capital...

...without blame, and leads the team to implement a quick solution. Part 3: Updating the Client - Tash keeps the client informed and outlines the full solution...

...If the mere mention of fixed and variable costs, break-even points, contribution, depreciation, or marginal and total absorption costing, brings a glazed...

...set and achieve new goals. Amongst the many messages it will teach staff to be prepared, pay attention to detail, stay calm, celebrate success...

...and will help all organisations identify the needs of their internal and external customers, making the 'process' as good as the product or service...

...know your products or services; and how to give your customers the right amount of attention. Suitable for all frontline staff or anyone involved in a customer service...

...Self-justification Exploration Resolution...

...Employees had to learn how to overcome concerns about the new brand, believe in it, and sell it to the external customers - the cable viewers...

...avoiding, accommodating, competing, compromising, and collaborating. While the skills and insights presented here will enhance management's ability to resolve conflicts...

...Learn how to satisfy even the most demanding customers. The aim Learn how to satisfy even the most demanding customers. About the programme This entertaining...

...it is to enrage and frustrate these demanding customers. However, when the staff adopt the PERFECT technique - being Polite, Efficient, Respectful...

...A Media Partners production. Release date:...

...Damage Control An excellent case study of a major product delivery disaster and a very angry client Leadership Sins Leadership requires awareness...

...their diversity to positive effect. This lively documentary drama uses realistic examples set in a modern office to explain why diversity matters...

...structured approach, making it ideal for coursework and role-play. The key outcomes -Learn to analyse what you are doing compared to what you are actually achieving...

...Suitable for all managers and team leaders, this memorable programme demonstrates key strategies to turn every difficult interview into a positive...

...Touchy Tracey easily takes offence and her team leader gets drawn into an unproductive argument about personality, not performance. Aggressive Alan...

...and also to apply the principles of good communication. This informative programme will help you use email productively and will encourage everyone...

...three managers are shown expanding a regional sales office into a full operating depot for their company. Together they learn the benefits of good delegation...