Video Arts courses

...this course covers it all. From start to finish, every facet of the sales process is tackled. From making initial contact and finding out customer needs...

...a whole and not just day-to-day processes -Manage working capital more effectively and become more profitable Programme includes: DVD (26 mins)...

...without blame, and leads the team to implement a quick solution. Part 3: Updating the Client - Tash keeps the client informed and outlines the full solution...

...this programme will teach those with no prior knowledge of finance how to calculate costs and to understand the importance of controlling expenditure and revenue...

...set and achieve new goals. Amongst the many messages it will teach staff to be prepared, pay attention to detail, stay calm, celebrate success...

...and will help all organisations identify the needs of their internal and external customers, making the 'process' as good as the product or service...

...Although it has an obvious retail market connection, this resource can be used to train anyone who may come into contact with customers and is especially...

...feelings and behaviour, and brings an appreciation of how others feel when confronted by change. It conveys the message that through a greater understanding...

...instead of hundreds of other cable channels. Their solution was an entirely new focus and direction for the network, starting with a fresh brand...

...and negatively impacts productivity and, ultimately, the bottom line. Surveys show that managers now spend about 20 percent of their time on conflict resolution...

...Learn how to satisfy even the most demanding customers. The aim Learn how to satisfy even the most demanding customers. About the programme This entertaining...

...use with learning management systems and virtual learning environments...

...with him and needs to be cared for; the disappointed guest, who for one reason or another feels let down, not by what you say but 'how' it is...

...open communication and the ability to empower others. Personality Clash Anne and Kim are very different culturally and in their work styles...

...Personal development, Communication, Teamwork and Supportive Procedures and Processes. It is the perfect practical resource for a manager or trainer about to launch...

...Release date: 1998 Learning-chapters The ineffective team Busy doing nothing Defining real work-Individual and shared tasks and responsibility Structuring...

...To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness. The aim To ensure managers conduct positive appraisals...

...DVD (25 mins) Appraisee programme (3 mins) Course leader's guide Delegate worksheets on disc Powerpoint slides/OHPs on disc Self-study workbook on disc Information...

...fast becoming the primary means of communication within and between organisations. Its speed and immediacy give the medium great power. But these...

...DVD (22 mins) Trainer's guide Information: A Melrose production...