Video Arts courses

...Based on true-to-life people and situations everyone will identify with and presented in a structured format, each segment is followed by a review of...

...Julian can reduce the level of working capital The connection of time with money Sales forecasting and meetings...

...7 minutes Part 1: The Problem - Anne is furious about the inferior quality of a recent delivery. Tash, the account manager, takes responsibility...

...costs to variable Fixed costs Depreciation Loan repayments Total absorption costing Summary...

...have fun, give it their all and be motivated by seeing themselves constantly improve. The key outcomes -Motivate your staff and help them achieve...

...maintaining vital links with all the people in the process chain. Of course, there are less ideal ways to approach quality. Dwight uses different examples...

...know your products or services; and how to give your customers the right amount of attention. Suitable for all frontline staff or anyone involved in a customer service...

...Help you embrace change with renewed positivity, creativity and hope -Ensure that staff are equipped and prepared to contribute to your organisation's...

...change an integral part of their culture. You will learn how to make organisational change fun! The key outcomes -Helps people understand and embrace change...

...they are for all employees - enabling everyone to work through conflicts with less dependence on superiors. These interpersonal skills have never...

...Friendly, Enthusiastic, Cheerful and Tactful - they manage to successfully change the outcome. The effective mnemonic, ideal for role-play, makes these...

...customers and effectively integrates with and supports any customer care course. The key outcomes -Teaches key customer care skills -Will give all types...

...customers effectively -Improve customer satisfaction and loyalty Programme includes: DVD (23 mins) Role plays (13 mins) User's guide Workbook Information...

...About the series A series of 4 outstanding dramatized DVDs - a must for every business! Ideal for managers, teams and staff at all levels. Created by Psychologist...

...Increases your awareness of the importance of diversity in your organisation -Learn how to put key ideas into practice at work and individually Programme includes...

...Release date: 1998 Learning-chapters The ineffective team Busy doing nothing Defining real work-Individual and shared tasks and responsibility Structuring...

...Become skilled in handling difficult interviewees -Understand how best to prepare for an appraisal and approach it with positivity and enthusiasm Programme includes...

...the interview as his chance to appraise the organisation and condemn everyone except himself. His manager becomes exasperated and loses control of the interview...

...fast becoming the primary means of communication within and between organisations. Its speed and immediacy give the medium great power. But these...

...1. Clarify responsibilities 2. Choose the people 3. Communicate what has to be done 4. Monitor results, deadlines and standards. The key outcomes...