Video Arts courses

...The perfect antidote to safety cynicism. The aim The perfect antidote to safety cynicism. About the programme This is the true story of what happened to Ken Woodward...

...DVD (26 mins) Course leader's guide Delegate worksheets on disc Powerpoint slides/OHPs on disc Self-study workbook on disc Information: A Video Arts production...

...featuring Dawn French. Release date: 2001 Learning-chapters At the surgery Unprepared Prepared Not listening to the evidence and discussing the results...

...Bernard Cribbins and John Standing Release date:...

...and sales success as well as every other personal relationship in your employee's lives. It uses clear, concise learning points to show that connecting...

...To improve patient satisfaction and productivity. The aim To improve patient satisfaction and productivity. About the programme In less than two minutes...

...slides on disc Self-study workbook on disc Information: A Video Arts production featuring Dawn French, Jennifer Saunders, Stephen Fry, Hugh Laurie and John Cleese...

...and listening Looking for solutions Ignoring the warning signs Probing questions Making solutions actions not words Jumping to conclusions Not to psychoanalyse...

...from a colleague she soon learns the secrets of making an effective presentation. He reassures her that she knows more about the project than anyone...

...Communicate complex proposals effectively -Tailor your presentations for different audiences Programme includes: DVD(30 mins) Course leader's guide Delegate...

...long-term performance of their people by applying necessary discipline. About the programme This programme shows managers and team leaders just how badly...

...Gillian the Silent is expecting a battle of wills and fears she'll lose. She learns that she must work out an agreeable plan to bring someone's performance...

...It explores the difference between a 'dinosaur' and 'dolphin' outlook, and looks at why we tend to restrict thinking to self-imposed limits...

...skills by challenging your own assumptions -Learn how to assess ideas and solutions in a positive, creative way -Think your way beyond self-imposed limitations Programme includes...

...to help a transaction Using humour at the expense of other people Choosing the right behaviour Using your behaviour verbally and visually Verbally Visually...

...The aim To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities...

...alarm rather than excite him. Finally, one woman shows how it should be done. By being open, committed and prepared to listen and answer questions...

...to show how all frontline staff can improve their performance, and then offers a five-step model for getting it right. The programme demonstrates key messages such...

...To show people how to develop more effective working relationships with their colleagues through better internal customer service. Training and Coaching...

...Today has reviewed this resource. Read the review The aim To show people how to develop more effective working relationships with their colleagues through...