Video Arts courses

...And it's a story no viewer will ever forget. Key outcomes Improving safety culture Encouraging cooperation between workforce and management Turning hindsight...

...baffled and alienated. Using the analogy of the distraught interviewee's medical checkup to highlight each manager's mistakes, this updated version...

...Objectives and action plans Your action plan Knowledge Check We provide access to full tracking and reporting so you can keep up-to-date with the learner's progress...

...Bernard Cribbins and John Standing Release date:...

...their customers every time -Improves overall confidence and communication skills in all walks of life Programme includes: DVD (16 mins) 10 "Great!"...

...Nicholas Boothman The key outcomes -Increased patient satisfaction -Strengthened relationships with colleagues -Improved customer service...

...They provide a memorable demonstration of the dos and don'ts of customer care, which include: finding the real need behind a request, agreeing a solution with a customer...

...To give managers practical ways to spot people planning to leave, and to keep hold of them. The aim To give managers practical ways to spot people planning to leave...

...a young executive is panic-stricken when she's told that she has to present it in person to the board. Her first run-through is a disaster, but with encouragement...

...a young executive is panic-stricken when she's told that she has to present it in person to the board. Her first run-through is a disaster, but with encouragement...

...motivated and working towards the same goals. Each scenario shows how conflict can be avoided and a potential 'problem' employee turned into a valuable team performer...

...Ivan the Terrible fails to ask questions or listen to explanations. He discovers that he must use these skills to uncover the true reasons for the individual's lack of performance...

...at the barriers to fresh, profit-related creative thinking and suggests some simple but powerful ways to overcome them. It shows how constantly stimulating...

...skills by challenging your own assumptions -Learn how to assess ideas and solutions in a positive, creative way -Think your way beyond self-imposed limitations Programme includes...

...and expresses them in a professional, down-to-earth manner. Staff of any level, across a range of industries, will learn from this programme how to...

...The key outcomes -Will give all types of front-line staff the skills to manage their behaviour productively -Will improve customers' attitudes and improve their loyalty...

...wrongs of selling - summary Judgement, trust and commitment Closing...

...About the programme Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through...

...It will teach you what internal customer service is and why it is important, how to communicate with internal customers and meet their needs...

...It will teach you what internal customer service is and why it is important, how to communicate with internal customers and meet their needs...