Video Arts courses

...And it's a story no viewer will ever forget. Key outcomes Improving safety culture Encouraging cooperation between workforce and management Turning hindsight...

...But beware! The mishandling of such interviews can have the very opposite effect. In this engaging drama, three inept managers show how an appraisal interview...

...About the programme Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance...

...To teach stand people how to present themselves and their company in a professional and organised manner. The aim To teach stand people how to present...

...Buttons 1 Hardback book 10 Pocket reminder cards Course leader's guide Information: A Media Partners production...

...Nicholas Boothman The key outcomes -Increased patient satisfaction -Strengthened relationships with colleagues -Improved customer service...

...lay the foundations for customer care and provide a concrete set of behavioural rules to make customers happy and keep them coming back. They provide...

...and to keep hold of them. About the programme Someone resigning often comes as a complete shock. Even if you saw the warning signs, and just didn't do anything about...

...Communicate complex proposals effectively -Tailor your presentations for different audiences Programme includes: DVD(30 mins) Course leader's guide Delegate...

...Positions, options, proposal Using thought triggers and practising A good presentation Not identifying the target group Identifying the target group Brief...

...To show managers how to maintain the long-term performance of their people by applying necessary discipline. The aim To show managers how to maintain...

...motivated and working towards the same goals. Each scenario shows how conflict can be avoided and a potential 'problem' employee turned into a valuable team performer...

...It explores the difference between a 'dinosaur' and 'dolphin' outlook, and looks at why we tend to restrict thinking to self-imposed limits...

...which is the title programme of the Ideas into action series. Based upon the work of Mark Brown of Innovation Centre Europe, this exciting programme looks...

...a customer is driven to distraction by the careless behaviour of staff at the doctor's, at the shoe shop, in the post office and at the station...

...In a series of engaging, amusing and realistic scenarios, the detective must piece together the customer's movements to see how the behaviour of several...

...part 1 Questioning - part 2 Describing the product Meeting objections - part 1 Meeting objections - part 2 Buying signals Dealing with people Rights...

...About the programme Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through...

...more effective and more productive. The performance of every individual within the organisation depends upon the performance of others and unfortunately...

...A Video Arts Production 2008 featuring James Dreyfus, Francis Barber and James Lance. Learning-chapters What is Internal Customer Service? Meeting Internal...