Video Arts courses

...In hindsight, all the warning signs were there. In hindsight, a good safety culture wasn't good enough. It's a story of horror. Of regret. Of painful experience...

...About the programme Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance...

...Objectives and action plans Your action plan Knowledge Check We provide access to full tracking and reporting so you can keep up-to-date with the learner's progress...

...importance of keeping your stand smart, accurately logging potential customers' details, and arranging follow-up visits. It teaches the techniques for opening...

...the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This motivational programme...

...To improve patient satisfaction and productivity. The aim To improve patient satisfaction and productivity. About the programme In less than two minutes...

...by being patronising or superior, or defensive behaviour, where they ignore the customer altogether or fail to accept responsibility. The humorous sketches...

...Agreeing solutions and imposing them Summary...

...Release date: 1996 Learning-chapters The fears of presentations An unprepared presentation The need for preparation Informed of both presentations...

...summary over dinner Learning-chapters Trailer Pre-test Introduction Preparing the presentation Preparing yourself Delivering the presentation Adapting...

...Gillian the Silent is expecting a battle of wills and fears she'll lose. She learns that she must work out an agreeable plan to bring someone's performance...

...up to the expected standard. By analysing the wrong way to interview, these engaging and amusing scenarios then show how the right skills can keep staff...

...skills by challenging your own assumptions -Learn how to assess ideas and solutions in a positive, creative way -Think your way beyond self-imposed limitations Programme includes...

...which is the title programme of the Ideas into action series. Based upon the work of Mark Brown of Innovation Centre Europe, this exciting programme looks...

...suspects led to his demise. Three key pieces of evidence result from his enquiries: -Behaviour breeds behaviour -Behaviour is a choice...

...and expresses them in a professional, down-to-earth manner. Staff of any level, across a range of industries, will learn from this programme how to...

...the ability to shut up; the toffee-nosed estate agent who sees her task as showing rather than selling a house; and the security salesman whose questions...

...to show how all frontline staff can improve their performance, and then offers a five-step model for getting it right. The programme demonstrates key messages such...

...Work with colleagues to put the interests of the organisation - and the external customer - before the narrower interests of your own departments Programme includes...

...a 'silo' mentality is all too common. Mistakes are seen as the fault of other groups, and problems as the responsibility of other departments...