Video Arts courses

...into foresight Safety is everyone's responsibility Programme includes DVD contents: Two versions of Hindsight (Long - 21 mins and Short - 12 mins)...

...To show managers how to understand and address the needs of their staff. The aim To show managers how to understand and address the needs of their staff...

...featuring Dawn French. Release date: 2001 Learning-chapters At the surgery Unprepared Prepared Not listening to the evidence and discussing the results...

...themselves and their company in a professional and organised manner. About the programme Even if an exhibition stand is designed to the finest detail...

...To improve the level of customer service and positively impact the bottom line by creating trust and rapport through a genuine connection with customers...

...Nicholas Boothman The key outcomes -Increased patient satisfaction -Strengthened relationships with colleagues -Improved customer service...

...key learning points for keeping customers satisfied apply to front-line staff in any organisation - from sales to service to a retail checkout or reception...

...Agreeing solutions and imposing them Summary...

...she is able to conquer her fears and make a successful presentation. She then discovers that no two audiences are the same and that she must adapt her presentation accordingly...

...presentation with confidence and professionalism. The key outcomes -Make a professional presentation even if you're not a 'natural' presenter...

...performance Establishing the gap Exploring reasons for the gap Eliminating the gap Summary...

...The key outcomes -Learn to discipline in a positive and productive way -Enhance staff motivation and improve team performance Programme includes...

...creativity and innovation is key to coming up with viable ideas for products and services, and processes and procedures that your customers...

...About the programme Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource...

...The key outcomes -Will give all types of front-line staff the skills to manage their behaviour productively -Will improve customers' attitudes and improve their loyalty...

...with customers by being professional and choosing their behaviour. Personal problems and prejudices should be hidden, and customers should be welcomed and put at their...

...wrongs of selling - summary Judgement, trust and commitment Closing...

...and increasing awareness that good service goes straight to the bottom line - because bad service loses customers. Suitable for new recruits...

...It will teach you what internal customer service is and why it is important, how to communicate with internal customers and meet their needs...

...Today has reviewed this resource. Read the review The aim To show people how to develop more effective working relationships with their colleagues through...