Video Arts courses

...his family and his friends, the day two hazardous chemicals were mixed together for a routine cleaning procedure. In hindsight, it never should have happened...

...to hint at any criticism, for fear of creating bad feeling. Understandably, the poor employee who is subjected to these face-to-face farces becomes increasingly disenchanted...

...How am I doing? promotes the use of appropriate behavioural skills and will be a vital tool for all managers and team leaders. The key outcomes...

...Bernard Cribbins and John Standing Release date:...

...To improve the level of customer service and positively impact the bottom line by creating trust and rapport through a genuine connection with customers...

...be welcoming, enthusiastic, curious and resourceful - Sending the right signals - with your face, body and voice - Get them talking and keep them talking...

...Useful for all customer care exercises, role play and discussion Programme includes: DVD (32 mins) Course leader's guide Delegate worksheets on disc Powerpoint...

...The key outcomes -Reduces costs by showing managers how to retain staff -Improves morale throughout the workplace Programme includes:...

...She has no reason to worry providing she approaches the task methodically. By following a few simple steps - Position, Options and Proposal...

...Release date: 1996 Learning-chapters The fears of presentations An unprepared presentation The need for preparation Informed of both presentations...

...Ivan the Terrible fails to ask questions or listen to explanations. He discovers that he must use these skills to uncover the true reasons for the individual's lack of performance...

...motivated and working towards the same goals. Each scenario shows how conflict can be avoided and a potential 'problem' employee turned into a valuable team performer...

...It explores the difference between a 'dinosaur' and 'dolphin' outlook, and looks at why we tend to restrict thinking to self-imposed limits...

...skills by challenging your own assumptions -Learn how to assess ideas and solutions in a positive, creative way -Think your way beyond self-imposed limitations Programme includes...

...We provide access to full tracking and reporting so you can keep up-to-date with the learner's progress. All our courses are fully SCORM-compliant...

...suspects led to his demise. Three key pieces of evidence result from his enquiries: -Behaviour breeds behaviour -Behaviour is a choice...

...A Playback production Learning-chapters Winning the pools The bank manager The boat salesman The estate agent The security salesman Investing-Questioning...

...to show how all frontline staff can improve their performance, and then offers a five-step model for getting it right. The programme demonstrates key messages such...

...better internal customer service. About the programme Most organisations recognise that exceptional service is vital to winning and retaining customers...

...This programme is suitable for all those who want to break down 'silos' in their organisations and build productive working relationships with people from different departments...