Video Arts courses

...And it's a story no viewer will ever forget. Key outcomes Improving safety culture Encouraging cooperation between workforce and management Turning hindsight...

...Equips managers and team leaders with skills to conduct positive appraisals -Productive staff appraisals will increase motivation and improve performance Programme includes...

...How am I doing? promotes the use of appropriate behavioural skills and will be a vital tool for all managers and team leaders. The key outcomes...

..."Can I help you?". The key outcomes -Teaches organisations how to get the most out of their exhibition stands -Equips stand staff with all the skills...

...learned and the skills can cross over from work life to everyday life. "If people LIKE you, they'll see the BEST in you. If they DON'T they'll tend to see the WORST...

...people make a snap decision about the healthcare professional in front of them. In healthcare as well as life, the failure to build trust and rapport can be insurmountable...

...They provide a memorable demonstration of the dos and don'ts of customer care, which include: finding the real need behind a request, agreeing a solution with a customer...

...The learning points are suitable for all levels of management, and are easy to understand - and the use of recognisable characters makes them even more memorable...

...Communicate complex proposals effectively -Tailor your presentations for different audiences Programme includes: DVD(30 mins) Course leader's guide Delegate...

...SCORM-compliant for use with learning management systems and virtual learning environments...

...performance Establishing the gap Exploring reasons for the gap Eliminating the gap Summary...

...you can keep up-to-date with the learner's progress. All our courses are fully SCORM-compliant for use with learning management systems and virtual learning environments...

...About the programme Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource...

...DVD (10 mins) Guide Book 'The Dinosaur Strain' by Mark Brown Information: A Melrose production. Release date: 1993 Learning-chapters Perception within...

...Summary Learning-chapters Trailer Pre-test Introduction Behaviour counts Serve your customer Manage your customer Express yourself Control yourself Summary...

...suspects led to his demise. Three key pieces of evidence result from his enquiries: -Behaviour breeds behaviour -Behaviour is a choice...

...she presents her product so that Mike can't fail to be interested. By dismissing assumptions and prejudices, building trust, recognising his needs and offering a solution...

...About the programme Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through...

...DVD (20 mins) DVD extras (7 mins) Course leader's guide Delegate worksheets on disc Powerpoint slides on disc Self-study workbook on disc Information...

...To show people how to develop more effective working relationships with their colleagues through better internal customer service. Training and Coaching...