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...And it's a story no viewer will ever forget. Key outcomes Improving safety culture Encouraging cooperation between workforce and management Turning hindsight...
- Course
- Distance Learning
...should not be conducted! The first never prepares or makes time; the second is too fond of the sound of their own voice; and the third is too uncomfortable...
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- Online
...Listening to the evidence and discussing the results Not discussing issues openly Discussing issues openly Not agreeing a plan of action Agreeing a...
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- Distance Learning
..."Can I help you?". The key outcomes -Teaches organisations how to get the most out of their exhibition stands -Equips stand staff with all the skills...
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- Distance Learning
...Buttons 1 Hardback book 10 Pocket reminder cards Course leader's guide Information: A Media Partners production...
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- Distance Learning
...To improve patient satisfaction and productivity. The aim To improve patient satisfaction and productivity. About the programme In less than two minutes...
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- Distance Learning
...Useful for all customer care exercises, role play and discussion Programme includes: DVD (32 mins) Course leader's guide Delegate worksheets on disc Powerpoint...
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- Distance Learning
...This programme highlights the 3 key reasons why employees might want to leave - stress, feeling undervalued, or just plain boredom - and demonstrates...
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- Distance Learning
...from a colleague she soon learns the secrets of making an effective presentation. He reassures her that she knows more about the project than anyone...
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- Online
...Communicate complex proposals effectively -Tailor your presentations for different audiences Programme includes: DVD(30 mins) Course leader's guide Delegate...
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- Distance Learning
...Most suited to first-line managers and team leaders, this programme explores essential interviewing skills and is ideal for introducing role-plays...
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- Online
...To show managers how to maintain the long-term performance of their people by applying necessary discipline. The aim To show managers how to maintain...
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- Distance Learning
...DVD (10 mins) Guide Book 'The Dinosaur Strain' by Mark Brown Information: A Melrose production. Release date: 1993 Learning-chapters Perception within...
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- Online
...which is the title programme of the Ideas into action series. Based upon the work of Mark Brown of Innovation Centre Europe, this exciting programme looks...
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- Online
...The key outcomes -Will give all types of front-line staff the skills to manage their behaviour productively -Will improve customers' attitudes and improve their loyalty...
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- Distance Learning
...and expresses them in a professional, down-to-earth manner. Staff of any level, across a range of industries, will learn from this programme how to...
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- Distance Learning
...Mike Miller (Rik Mayall) has won the pools and is dying to spend, spend, spend. He's a salesperson's dream come true. Yet four salespeople fail to...
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- Distance Learning
...Learn how to go the extra mile to meet customers' needs Programme includes: DVD (14 mins) Summary (4 mins) Course guide PowerPoint presentation slides Quick guide Information...
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- Distance Learning
...more effective and more productive. The performance of every individual within the organisation depends upon the performance of others and unfortunately...
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- Online
...Today has reviewed this resource. Read the review The aim To show people how to develop more effective working relationships with their colleagues through...