Video Arts courses

...into foresight Safety is everyone's responsibility Programme includes DVD contents: Two versions of Hindsight (Long - 21 mins and Short - 12 mins)...

...How am I doing? promotes the use of appropriate behavioural skills and will be a vital tool for all managers and team leaders. The key outcomes...

...Objectives and action plans Your action plan Knowledge Check We provide access to full tracking and reporting so you can keep up-to-date with the learner's progress...

...need to keep visitors interested Programme includes: DVD (30 mins) Course leader's guide Information: A Video Arts production featuring John Cleese...

...Nicholas Boothman The key outcomes -Motivates employees to improve their customer service -Gives employees the skills to make a positive connection...

...family members, colleagues and everyone they meet. With its live action approach, this programme will have a life-changing impact on customer relationships...

...slides on disc Self-study workbook on disc Information: A Video Arts production featuring Dawn French, Jennifer Saunders, Stephen Fry, Hugh Laurie and John Cleese...

...To give managers practical ways to spot people planning to leave, and to keep hold of them. The aim To give managers practical ways to spot people planning to leave...

...Ideal for first-time presenters, and for experienced presenters wishing to review their technique, this engaging programme will enable you to deliver...

...presentation with confidence and professionalism. The key outcomes -Make a professional presentation even if you're not a 'natural' presenter...

...up to the expected standard. By analysing the wrong way to interview, these engaging and amusing scenarios then show how the right skills can keep staff...

...DVD(28 mins) Course leader's guide Delegate worksheets on disc Powerpoint slides/OHPs on disc Self-study workbook on disc Information: A Video Arts production...

...To stimulate creativity as a tool for enhancing an organisation's success. The aim To stimulate creativity as a tool for enhancing an organisation's success...

...skills by challenging your own assumptions -Learn how to assess ideas and solutions in a positive, creative way -Think your way beyond self-imposed limitations Programme includes...

...to help a transaction Using humour at the expense of other people Choosing the right behaviour Using your behaviour verbally and visually Verbally Visually...

...To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities. The aim To ensure...

...him products he wants to buy. There's his bank manager, a master of the undersell; the slick yacht salesman whose armoury of sales patter does not include...

...this process unless they have the right attitude. This drama presents realistic scenes in a shop, an airline call centre, a bank, a hospital and on public transport...

...those in other teams/ departments, along with a sense of respect and unity -Treat internal customers in the same way as external customers, giving...

...offers Tips on breaking down silos Learning-chapters...