Video Arts courses

...Trainer's Guide 2 x Posters on the accompanying...

...To show managers how to understand and address the needs of their staff. The aim To show managers how to understand and address the needs of their staff...

...should not be conducted! The first never prepares or makes time; the second is too fond of the sound of their own voice; and the third is too uncomfortable...

...need to keep visitors interested Programme includes: DVD (30 mins) Course leader's guide Information: A Video Arts production featuring John Cleese...

...The aim To improve the level of customer service and positively impact the bottom line by creating trust and rapport through a genuine connection with customers...

...family members, colleagues and everyone they meet. With its live action approach, this programme will have a life-changing impact on customer relationships...

...lay the foundations for customer care and provide a concrete set of behavioural rules to make customers happy and keep them coming back. They provide...

...The learning points are suitable for all levels of management, and are easy to understand - and the use of recognisable characters makes them even more memorable...

...Communicate complex proposals effectively -Tailor your presentations for different audiences Programme includes: DVD(30 mins) Course leader's guide Delegate...

...She has no reason to worry providing she approaches the task methodically. By following a few simple steps - Position, Options and Proposal...

...To show managers how to maintain the long-term performance of their people by applying necessary discipline. The aim To show managers how to maintain...

...Ivan the Terrible fails to ask questions or listen to explanations. He discovers that he must use these skills to uncover the true reasons for the individual's lack of performance...

...About the programme Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource...

...skills by challenging your own assumptions -Learn how to assess ideas and solutions in a positive, creative way -Think your way beyond self-imposed limitations Programme includes...

...The aim To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities...

...to help a transaction Using humour at the expense of other people Choosing the right behaviour Using your behaviour verbally and visually Verbally Visually Summary...

...alarm rather than excite him. Finally, one woman shows how it should be done. By being open, committed and prepared to listen and answer questions...

...To ensure all staff deliver great customer service by changing their attitude. The aim To ensure all staff deliver great customer service by changing their attitude...

...It will teach you what internal customer service is and why it is important, how to communicate with internal customers and meet their needs...

...a 'silo' mentality is all too common. Mistakes are seen as the fault of other groups, and problems as the responsibility of other departments...