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- Distance Learning
...time and energy with customisable outlines for your FISH! event. · Sustain long-term growth and change through supplementary materials. · Planning is made...
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- Distance Learning
...achieve more successful negotiations Programme includes: DVD (27 mins) Course leader's guide Delegate worksheets on disc Powerpoint slides on disc Self-study...
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- Distance Learning
...and provided on disc Information: An RDF Television Production 2005 Faking It is a RDF Media Ltd programme for Channel 4 Television RDF Media Ltd...
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- Distance Learning
...the five key lessons about being a team player and winning as a team. Its dramatic footage of geese, flying in formation, provides an insight into how to excel as a...
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- Distance Learning
...everyone's brains will be supercharged before the real business of the session begins. The key outcomes -Encourages creative thinking...
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- Distance Learning
...They are about going the extra distance for the customer - taking the time to really listen to the individual customer's needs and then offering a specific...
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- Distance Learning
...or denied, at birth! Anyone can develop their behaviour to become more emotionally intelligent. Emotional intelligence does deliver results...
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- Distance Learning
...By learning to deal with disagreements, understanding the importance of acknowledging the emotions involved, implementing two-way feedback and contracting...
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- Distance Learning
...and trying to break the mould, either within the organisation or in a team, this programme featuring Charles Handy will help them succeed. The key outcomes...
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- Online
...Training magazine The key outcomes -Staff will learn how to get the best out of going to meetings -Quality of meetings will improve -Better meetings...
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- Distance Learning
...slides on disc Self-study workbook on disc Information: A Video Arts production 2002, featuring John Cleese and Andy Taylor. Learning-chapters Part...
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- Distance Learning
...Peter Capaldi and Geraldine James. Release date: 1996 Learning-chapters Avoiding Talking to People Relying on Technology Instead of Talking Consequences...
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- Online
...spread rumours to fill the gap left by a lack of formal communication. About the programme People do need to know what is going on, especially if there's...
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- Distance Learning
...by poor communication and presents key ways to overcome them. There is also a short six-minute videothat summarises the key steps to effective communication...
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- Distance Learning
...stage of Mark Brown's creative-thinking process enables people to translate ideas into action and make things happen. Using a 'four-box model'...
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- Distance Learning
...To show you how to treat your customer like you would a guest in your home. The aim To show you how to treat your customer like you would a guest in your...
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- Distance Learning
...The key outcomes -Motivates employees by getting them to understand the importance of their contribution to the organisation. -Makes for a more positive...
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- Distance Learning
...a rude, inconsiderate taxi driver with absolutely no concept of customer care. Fate strikes Dave a cruel blow when he injures his foot. He subsequently...
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- Distance Learning
...1990 Learning-chapters Objectives of coaching Manager's misconception Identify the goals Promote discovery Listen actively Draw out the consequences Share...
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- Online
...this programme offers a clear structure for learning coaching skills. It is a valuable tool for all levels of management, and supports courses on management...