What's your pickle?

The aim
To give your customers what they want and keep them satisfied and loyal.


About the programme
Bob Farrell is back and he's more entertaining than ever. He hits the road in a fun-filled search for the secrets of the "world-class pickle givers". You'll love the stories and truths he discovers!
"If you look and you listen, your customers will tell you what your pickle is."
This time, Bob is on a fun-filled road trip in search of inspiring pickle stories from across the nation. With his infectious enthusiasm for customer service, Bob uses these stories to reinforce the Pickle Philosophy in the newWhat's Your Pickleprogramme.
Bob's boundless energy makes it feel like he's there LIVE in your meeting! His contagious enthusiasm will inspire your service providers and help them refine their Pickle-giving skills by presenting four great ways to determine...


The key outcomes
-To connect more with your customers
-To anticipate what they'll need next
-Inspire yourself and others


Programme includes:
-DVD (17 mins)
-Course leader's guide on CDROM
-Customisable PowerPoint
-10 Pocket Reminder Cards
-10 Green Pickle Lapel Pins
-1 Pickle Sticky pad
-3 Travel Postcards


Information:
A Media Partners Production 2007

Learning-chapters

• Introduction
• Connect!
• Anticipate!
• Delight!
• Inspire!
• Review