SVQ 2 Contact Centre Operations

The SVQ level 2 is aimed at call centre operatives. The qualification assesses their ability to perform a number of activities undertaken in their job role. In addition they will demonstrate their knowledge as set out by the in the national standard fro call centre operatives.

To achieve SVQ Level 2 candidates must complete 2 mandatory units and 3 optional units.

Mandatory Units: Carry out your responsibilities at work, work within your business environment .

Optional Units (examples), Customer Care, Interpersonal and Written Communication, Remote Support for Products or Services

With a vibrant, modern and innovative learning environment, the College is well equipped to ensure that students have the best facilities and resources to help develop their learning and skills. The College is an essential provider of a vast range of courses all focused on developing relevant skills for employment and to enhance current career prospects for those who are already working. For 2016-17 it was established that 86% of HN graduates at the College progressed into employment or further study.