Winning Telesales Techniques

Who is it for
This course is for telesales and customer service personnel who deal with in and out-bound sales calls in order to sell more of their products or services.

What is it about

• A proven five-stage process to make your calls ten times more effective
  
  
• An ability to cross and up-sell
  
  
• Techniques to build rapport in those all-important first few seconds
  
  
• Strategies to overcome objections and gain commitment from the customer
  
  
• Seven questioning techniques to identify exact customer needs
  
  
• Use of PhoneCoach in the course to practice and hone your new skills in a safe and secure environment

What will i get out of it
This is our masterclass for phone-based sales people. A highly practical course, it takes a look at the elements that make up successful telesales calls. It then translates these into simple techniques and tools that you can take back to work and use straight away to improve your sales success. The course is interactive and makes use of a PhoneCoach system allowing you to practice new techniques and expert feedback.

Course overview

• Improve rapport by adapting your behaviour accordingly - generate that crucial connection in the first vital 30 seconds over the phone
  
  
• Analyse verbal communication in particular tone, projection and pace
  
  
• Arm yourself with seven different types of questioning techniques
  
  
• Improve your ability to cross-sell and up-sell
  
  
• Create impact using effective opening statements
  
  
• A proven sales process which is easy to follow in order to achieve a sale
  
  
• Know the importance of planning and research
  
  
• Maintain a focus and professionalism when making outbound calls by introducing a coherent structure
  
  
• Differentiate youself and your proposition from your competitors
  
  
• Close the call and capitalise on the sale by recognising buying signals
  
  
• How to ask for the business without being overpowering
  
  
• Overcome objections by staying in control of your calls